Tech360 is an iOS application for Comcast technicians to seamlessly integrates all of the diverse functions and tools technicians use. By using Tech360, technicians will have the most up to date accurate information about customer's account to give the customer a complete 360-degree view to improve diagnostic capabilities.
Order Management API Order-Management (OM) is a domain capability system that automates and streamlines the whole life-cycle of order processing right from cart checkout to customer delivery via fulfillment by eliminating bottlenecks, redundancies and errors. OM workflows include Activations, Add A Line, Standard Upgrades, JUMP & JUMP on Demand (JOD) upgrades, Returns & Exchanges. Each workflow also covers a lot of variations like BYOD, FRP, EIP, Trade-In, Hybrid Lines, Autopay, Paperless, PHP, Port-In, etc.
Educational Testing Service (ETS) is the world's largest private nonprofit educational testing and assessment organization. ETS develops various standardized tests primarily in United States for K-12 and higher education, and it also administers international tests in more than 180 countries. There are multitude of applications supporting the organization and my work is primarily in IBIS (Item Banking Information System). IBIS is essentially an assessment management hub offering end-to-end test development capabilities including: item acquisition, internal and external review, item coding, scoring information, item quality control checks, test assembly, form specifications, conformance validations, test packaging, test delivery and spiraling specifications, and statistical review. Key highlight of IBIS is to produce Accessible Portable Item Protocol (TM) (APIP ) conformant test packages a technical standard for digital interchange of assessment content and the other is for IBIS's ability to both import and export individual test items and entire test packages according to APIP conformance.
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