Jack of All Trades Resume Example
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JACK OF ALL TRADES
Summary
Career Objective:
Hotel and Leisure, Entertainment Industry.
Bar and Restaurant servicing & management.
I have traveled extensively and worked in many areas of the hotel and restaurant industry in Ireland, the United States, and Greece and have developed my interpersonal communication, experience and knowledge the customer service and highest standards required in serving V.I.P guests. I have proven to be a strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. I am detail-oriented, reliable, responsive and adaptable to changing conditions. I have learnt and I truly believe having a positive attitude towards myself and others helps develop strong relationships which results in a happy and successful work environment.
Skills
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Experience
Jack of All Trades|Marcus Corporation - Collegeville , PA|06/2014 - Current
- Interacting with customers, answering questions, informing patrons of our organization and what it means.
- Training new staff, and monitored their duties through completion.
- Handling costumer-related problems and worked to resolve them in a positive and professional way.
- Answered multi-line phone calls and providing excellent costumer service.
- Assisting in cheese making operations with strict sanitization procedures constantly being implemented.
- Frequent lifting and carrying of heavy items.
- Assisted in inventory, purchasing, receiving, and stocking of merchandise,contributed to visual display , and participated in marketing, advertising, and merchandising including organizing "FARM TOURS" as tour guide.
Server|Omni Hotels - Paradise Valley , AZ|06/2014 - 12/2019
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Head Server|Sunrise Senior Living - Richmond , VA|09/2012 - 04/2014
- Trained new servers on menu items and restaurant standards.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Educated servers on daily specials to promote key items and drive sales.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
Senior Caregiver|Tlc Nursing Service & Respite Care - City , STATE|10/2008 - 08/2012
- Provided hands on care to residents in the center, ensuring the highest standards were met.
- Lead, supervised and trained a team of new training care assistants an auxiliary staff to ensure the car for each resident was properly managed as instructed by the staff nurse in charge.
- Delegated the work load efficiently and fairly among junior staff.
- Ensured all care was safely and effectively carried out in line with T.L.C policies regarding infection control, manual handing etc.
- Demonstrated an understanding of the need to alert staff nurse in any health care risks to residents and of such these residents where appropriate would receive medical attention.
- Implemented change in accordance with T.L.C policy in an effective and efficient manner.
- Maintained safe custody, accurate checking, recording and safe administration of specific residential healthcare needs e.g feeding, fluid restriction, bowel care set forth by the Health Information and Quality Authority.
- Adhered to the center's protocols in the following areas: Infection control, Accident protocol, Manual handling, Crisis invention, C-Difficile/M.R.S.A, Fire and safety policies acting as fire marshal when required.
Education and Training
Failte Ireland|CitySome College (No Degree): F.E.T.A.C. Level 4 Bar/Sever Skills
- Learned and developed the personal and professional manner in which to serve and deliver food and drinks with optimum customer service through the F.E.T.A.C level 4 programs and primary food and hygiene programs.
- Assisted in inventory , receiving and stocking of merchandise, while all the while learning and developing my product knowledge of the industry on all levels.
- Developed and perfected my ability to adapt to live functions including learning and building my interpersonal and communications skills at live V.I.P functions both on and off the field eg "The Taste of Dublin" festival,
- Intermittent as bartender/server/cocktail waitress in hotels/Bars/Clubs E.G The Standhouse hotel, Ireland, Newey's Restaurant, U.S.A, Mantra Nightclub, Maynooth, Ireland, De Luxe Nightclub, Kalamata, Greece.
Cross And Passion College|City|05/2006High School Diploma
Additional Information
I have worked all over Ireland for Compass Group between 2005 and 2008. This group
Certifications
- Customer Service Program-Ireland-2008
- Basic Fire and First Aid- Ireland-2008
- Patient moving and Handling Training Course- Ireland-2010 and 2012
- Dementia Care -Ireland-2011
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Resume Overview
School Attended
- Failte Ireland
- Cross And Passion College
Job Titles Held:
- Jack of All Trades
- Server
- Head Server
- Senior Caregiver
Degrees
- Some College (No Degree) : F.E.T.A.C. Level 4 Bar/Sever Skills
High School Diploma
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