Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Websites, Portfolios, Profiles
www.linkedin.com/in/JessicaClaireITSM
Professional Summary
Cutting edge IT executive with an entrepreneurial spirit, strong business acumen and record of success in delivering solutions to operations, cost management and risk reduction issues.
Maintained high level, executive contact with Driven Technology accounts, focusing on transitioning clients to Applied Techs business model.
Successfully identified clients in assigned portfolio that presented the best opportunity for growth and focused time and resources accordingly.
Supplied continuous client feedback to management for new and improved services requests.
Collaborated with the project, accounting and support teams to launch projects on time and within budget.
Prospected to obtain new accounts while maintaining relationships with existing accounts.
Director of IT Operations, 02/2004 - 11/2014 San Manuel Indian Bingo & Casino – Highland, CA,
Delivered on-site and remote IT technical services to 300+ clients with 7 technical staff.
Instituted Information Technology Service Management (ITSM), Standard Operating Procedures (SOP's) and Information Technology Infrastructure Library (ITIL) for company technical staff and clients.
Maintained service margins above 20% for 10 years by continuously enhancing client service offerings, keeping updated with new technologies and overall IT governance.
Continuous people-oriented leadership, mentorship and education with technical staff.
Implemented Business Intelligence (BI), Key Point Indicators (KPI's) and analysis systems to manage client and company growth.
Implemented comprehensive tracking processes to monitor client project progression and performance.
IT Manager, Current - 02/2004 Critical Path Institute (C-Path) – Tucson, AZ,
Developed and implemented managed service offerings to increase client uptime and company billable hours.
Created company product standardization deliverables for sales team and trained technical engineers to be pre-sales engineers.
Assessed, defined and documented scope of work for projects.
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Served as a subject matter expert in the areas of system administration and networking.
Director of Information Technology, Current - Current Indiana Packers Corporation – Delphi, IN,
Executive team member that established and executed the global strategic direction of information systems and technological endeavors.
Effectively managed a $2M IT global budget.
Identified and proposed new technologies to improved business processes and decision making.
Designed, implemented and operated $1.2M global data centers in Seattle, WA, and London, UK.
Created and maintained a development environment that allowed maximum creativity for developers while securing inventions, software development and patent ideas.
Education
Bachelor of Science: Information Technology—Network Administration, Expected in Current - Western Governors University - , GPA:
Coursework in Computer Science and Information Technology
Associate of Applied Science: Computer Technology, Expected in - North Harris Community College - Houston, Texas GPA:
Associate's Degree
Certifications
Cisco Systems
SAEXS: Express Security New Generation Firewall Engineer 2016 - 2021
SMBEN: Small and Midsize Business Engineer 2016 - 2019
Microsoft
MTA: Networking Fundamentals 2013 - Present
MCPS: Microsoft Certified Professional 2013 - Present
CompTIA
CompTIA A+ Certified CE 2015 - 2018
CompTIA Network+ Certificate CE 2015 - 2018
Affiliations
Chief Information Officer Network Member 2014 - Present
Project Management Institute Member 2016 - Present
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