- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Websites, Portfolios, Profiles
- www.linkedin.com/in/JessicaClaireITSM
Cutting edge IT executive with an entrepreneurial spirit, strong business acumen and record of success in delivering solutions to operations, cost management and risk reduction issues.
ITSM Consultant, 2016 - 07/2016
Infosys Ltd – Boston, MA, - Spearheaded expansion and development initiatives in company becoming a Managed Services Provider.
- Analyzed industry trends and compiled market research data to inform planning and strategy.
- Designed the financial model for a new managed services business unit.
- Assessed vendor products and built relations for repackaging services.
- Educated sales team on selling managed services.
- Directed targeted marketing efforts that introduced new products and promoted product visibility.
- Optimized the company website and the main company blog to boost web traffic visibility.
Sr. Account Manager, 2015 - 2016
Yahoo! – Miami, FL, - Maintained high level, executive contact with Driven Technology accounts, focusing on transitioning clients to Applied Techs business model.
- Successfully identified clients in assigned portfolio that presented the best opportunity for growth and focused time and resources accordingly.
- Supplied continuous client feedback to management for new and improved services requests.
- Collaborated with the project, accounting and support teams to launch projects on time and within budget.
- Prospected to obtain new accounts while maintaining relationships with existing accounts.
Director of IT Operations, 02/2004 - 11/2014
San Manuel Indian Bingo & Casino – Highland, CA, - Delivered on-site and remote IT technical services to 300+ clients with 7 technical staff.
- Instituted Information Technology Service Management (ITSM), Standard Operating Procedures (SOP's) and Information Technology Infrastructure Library (ITIL) for company technical staff and clients.
- Maintained service margins above 20% for 10 years by continuously enhancing client service offerings, keeping updated with new technologies and overall IT governance.
- Continuous people-oriented leadership, mentorship and education with technical staff.
- Implemented Business Intelligence (BI), Key Point Indicators (KPI's) and analysis systems to manage client and company growth.
- Implemented comprehensive tracking processes to monitor client project progression and performance.
IT Manager, Current - 02/2004
Critical Path Institute (C-Path) – Tucson, AZ, - Developed and implemented managed service offerings to increase client uptime and company billable hours.
- Created company product standardization deliverables for sales team and trained technical engineers to be pre-sales engineers.
- Assessed, defined and documented scope of work for projects.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Served as a subject matter expert in the areas of system administration and networking.
Director of Information Technology, Current - Current
Indiana Packers Corporation – Delphi, IN, - Executive team member that established and executed the global strategic direction of information systems and technological endeavors.
- Effectively managed a $2M IT global budget.
- Identified and proposed new technologies to improved business processes and decision making.
- Designed, implemented and operated $1.2M global data centers in Seattle, WA, and London, UK.
- Created and maintained a development environment that allowed maximum creativity for developers while securing inventions, software development and patent ideas.
Bachelor of Science: Information Technology—Network Administration, Expected in Current
-
Western Governors University - ,
GPA:
- Coursework in Computer Science and Information Technology
Associate of Applied Science: Computer Technology, Expected in
-
North Harris Community College - Houston, Texas
GPA:
Cisco Systems
- SAEXS: Express Security New Generation Firewall Engineer 2016 - 2021
- SMBEN: Small and Midsize Business Engineer 2016 - 2019
Microsoft
- MTA: Networking Fundamentals 2013 - Present
- MCPS: Microsoft Certified Professional 2013 - Present
CompTIA
- CompTIA A+ Certified CE 2015 - 2018
- CompTIA Network+ Certificate CE 2015 - 2018
Chief Information Officer Network Member 2014 - Present
Project Management Institute Member 2016 - Present
CompTIA Member 2006 - Present
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