Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Currently an upcoming Suny Alfred State College graduate pending graduation December 2012, offering a strong academic background in IT combined with working experience as a student helpdesk technician tier 1-3 as well as IT support technician intern for Atlantic Irrigation Specialties Inc.Recognized for technical troubleshooting skills used to solve student, faculty, and customer technical issues. Quick learner too new technologies; equally successful in both team and individual settings; and proficient in a range of computer systems, tools and testing methodologies. Semi Proficient in Networking from configuration of equipment such as servers, computers, routers (Cisco) and many other devices and wiring used in a physical network LAN & WAN
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Provided networking/desktop/laptop support and perform account maintenance tasks. Received awards for teamwork, flexibility and work excellence in providing IT support to students, faculty, and employees.
Started as intern the progressed to full time. Provided base level IT support to company personnel.Displayed courtesy and strong interpersonal skills with all customer interactions.Trained new employees and explained protocols clearly and efficiently.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Provided thorough support and problem resolution for employee's. Desktop/Laptop repair, Active Directory maintenance Exchange Server maintenance.
Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, Virus/Malware removal, hardware replacement and data recoveries, networking Lan/Wan/Cabling. Engaged and tracked Priority issues, with responsibility for the timely documentation, resolution and closure of trouble tickets with a work order system(HelpStar)
Performed technical support service to customers, including in-office hardware support, on-site customer hardware support, and software support. Pc imaging using Ghost, Created and Edited sql databases for dinware POS software.Researched and developed knowledge-based articles for internal company documentation. Resulting in an increase in first-call-resolutions.
The Bachelor of Technology degree in information technology: network administration at Alfred State is designed to prepare graduates to enter the work force as IT professionals with a special emphasis in networking. A five-course sequence in networking includes network operating systems, directory access protocols, system administration, advanced routing and switching, network security and network design, computer hardware, interoperability, and design.
Debra Kerr Alfred State College Technology Services Office: 607 587-4357 Email: KerrDK@Alfredstate.edu (former supervisor)
Fernando Martinez Atlantic Irrigation Specialties Office: 914 686-0008 Email: FMartinez@atlanticirrigation.com (Current supervisor)
| Jim Andruss Atlantic Irrigation Specialties Office: 914 686-0008 Email: JAndruss@atlanticirrigation.com |
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