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IT SUPPORT TECHNICIAN Resume Example

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IT SUPPORT TECHNICIAN
Work Experience
November 2008
to
Current
NETWORKING SYSTEMS VERTEX, INC BERWYN, PA IT SUPPORT TECHNICIAN
  • Provide multiple level customer computer support.
  • Main duties include administration, troubleshooting and repair, and training of hardware and software systems.
  • Including desktops, laptops, Microsoft Office products, Lotus Notes, Adobe products, and Apple devices and iOS to name a few.
  • Work closely and personally with 700+ internal and remote employees, and executives to resolve and find solutions for computer and application related issues.
  • Provide administration and support of telecommunication, imaging, and networking systems to include wireless devices, telephones, smartphones, and printers.
  • Excellent communication and customer service skills.
  • Main competencies include Windows, VPN, WiFi, LAN, Active Directory.
  • Working knowledge of Linux, VMWare, Powershell scripting, SQL, and database systems.
  • Manage aspects of IT hardware installation, procurement, inventory management and tracking; software installation and management; and iPhone/iPad device management, troubleshooting, repair, and configuration.
  • Implement, manage, and support IT projects such as computer, printer, and mobile device upgrades, software installations, and office and personnel relocations.
February 2008
to
October 2008
ROBERT HALF TECHNOLOGY KING OF PRUSSIA, PA IT RECRUITER
  • Sourced candidates, conducted phone screens and face-to-face interviews to determine suitability of entry-level to senior level IT industry talent.
  • Negotiated wages/compensation and other terms and conditions of employment.
  • Partnered with Sales Executives to position qualified candidates in IT industry consulting positions with local and regional businesses.
  • Utilized internal and external sources including career fairs, databases and schools to recruit local IT talent.
  • Maintained candidate retention by managing all consultants while on billing as well as those waiting for assignment through periodic candidate quality assurance calls.
  • Maintained weekly productivity goals to ensure a quality candidate flow, participated in daily board meetings and posted active requirements.
August 2007
to
February 2008
OPTIMA COMPUTER AND TRAINING SERVICES PHOENIXVILLE, PA TECHNICAL MANAGER
  • Managed daily activities of computer shop including prioritizing workloads, administration of customer accounts, preparing cost quotes and business plans.
  • Provided leadership and motivation for team of 3 technicians and provided training and mentoring to less experienced technicians.
  • Interacted with clients to plan/install software/hardware solutions for small businesses and residential customers including custom home and business wired/wireless network and telecom installations, video security systems and performing routine computer maintenance and installation.
  • Performed installation and configuration of network hardware and software, including Dell PowerEdge servers, routers, wireless devices, managed switches, Cat5/Cat3 cabling.
  • Provided level 1, 2, and 3 desktop and laptop computer hardware and software administration, repair, and troubleshooting on Dell, IBM, HP and other Windows XP/2000 based computers.
  • Provided custom computer builds for residential and small business clients.
October 1999
to
July 2007
DEXMEDIA, INC. /AMDOCS DENVER, CO SENIOR PC SUPPORT SPECIALIST
  • Expert in repair and operation of a variety of equipment, including: IBM, Dell, Xerox, Compaq, Imagistic, Sony, BenQ, Motion Computing, Planar, HP, and Apple; repair variety of printers, including HP, Imagistic, and Xerox Supported Windows XP/2000/NT/95 and Apple OS X based hardware and software; performed tier 1 and tier 2 repairs; performed LAN troubleshooting and repairs.
  • Supported approximately 1200 clients in corporate environment; managed user and domain accounts in AD, performed troubleshooting using Remote Access, Timbuk2, and via desk-side visits; implemented imaging via Norton Ghost and Altiris; implemented packages via SMS and monitored errors; supported installed software including MS Office/Outlook 2k/2003/2007, Adobe Acrobat, Norton A/V.
  • Tracked and documented workload using Remedy, Clarify, and Vantive ticketing systems.
  • As Denver area Move/Add/Change Coordinator, partnered with internal departments to successfully manage employee relocations, departures, and additions at individual, department, and office levels as well as hardware and software deployments: Install/configure necessary hardware/software Track hardware assets; manage PC and Macintosh repair and warranty programs Tracked all employee moves and company inventory using spreadsheets and databases to make Move/Add/Change process transparent and efficient.
  • Provided initial computer training and presentations to new Sales associates in classroom environment.
Educational Background
2012
Villanova University Villanova, PA B.S: BUSINESS INFORMATION SYSTEMS BUSINESS INFORMATION SYSTEMS
VERTEX INDIRECT TAX O-SERIES CERTIFICATION CURRENTLY PURSUING
Skills
Active Directory, Adobe Acrobat, Adobe products, AD, Apple, billing, business plans, cabling, Cat5, Clarify, Excellent communication, Compaq, computer hardware, hardware, hardware installation, computer maintenance and installation, computer training, consulting, clients, customer service skills, databases, database, Dell, Dell PowerEdge servers, desktops, HP, IBM, imaging, inventory management, inventory, computer support, LAN, laptops, leadership, Linux, Lotus Notes, Macintosh, managing, meetings, mentoring, Access, MS Office, office, Microsoft Office products, Outlook 2, Windows, 2000, NT, Windows XP, network hardware, network, networking, Norton Ghost, Norton, OS, personnel, presentations, printer, printers, procurement, quality, quality assurance, repairs, routers, Sales, scripting, SMS, install software, software installation, spreadsheets, SQL, switches, TAX, telecom, telecommunication, telephones, phone, troubleshooting, upgrades, Vantive, VERTEX, video, VPN
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Resume Overview

Companies Worked For:

  • NETWORKING SYSTEMS VERTEX, INC
  • ROBERT HALF TECHNOLOGY
  • OPTIMA COMPUTER AND TRAINING SERVICES
  • DEXMEDIA, INC. /AMDOCS

School Attended

  • Villanova University

Job Titles Held:

  • IT SUPPORT TECHNICIAN
  • IT RECRUITER
  • TECHNICAL MANAGER
  • SENIOR PC SUPPORT SPECIALIST

Degrees

  • B.S : BUSINESS INFORMATION SYSTEMS
    VERTEX INDIRECT TAX O-SERIES CERTIFICATION CURRENTLY PURSUING

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