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IT Support Specialist IV Resume Example

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IT SUPPORT SPECIALIST IV
Summary

Detail focused and result-orientated IT professional with extensive knowledge in troubleshooting IT-related issues and effective training skills.

Dedicated, organized and self-directed team player with strong written / oral communication and relationship-building skills. capable of identifying potential problems and providing recommendations for resolution.


Received Employee recognition award for outstanding commitment to quality service and customer satisfaction awarded by the CAO and IT Director, 2014 



Highlights
  • IT Support
  • Telephony administration
  • Problem Resolution
  • Client assessment/analysis

  • Report generation
  • Team leadership
  • Project / data management
  • Financial awareness

Experience
IT Support Specialist IV08/2003 to CurrentCompany NameCity, State
  • Provided daily technical support for up to 230 end users for hardware and software issues by consulting with customers via phone, e-mail and in-person.
  • Member of on-call rotation providing IT support for emergency escalations on a 24/7 basis.
  • Maximized operational efficiency by coaching selected staff members on best practices for A/V.
  • Liaised with network engineers and provided smart-hands support in the troubleshooting, installation and decommissioning of network equipment.
  • Active member on multiple office move teams operating on both east and west coast, providing IT support, Telephony and AV knowledge and hands-on experience .
Desktop Support10/1998 to 03/2003Company NameCity, State
  • Provide end user support for laptop and desktop computers, in a large fast paced Corporate Environment (2500 employees).
Electrician11/1994 to 03/1997Company NameCity, State
  • Employed in the Electrical / Engineering field 1985 - 1992 Ireland - England - Australia
Education
Diploma: Network2005Chubb Institute of TechnologyCity, State

Network Security Systems

Diploma: Computer Applications1998Computer Learning CenterCity, State

Electronics, computer Applications and Network Technology

City and Guilds Computer Aided Engineering Certification: Computer Aided Engineering1994National Training Center of IrelandCity, IRL
National Trade Certificate: Mechanical Engineering / Fitter1985Dundalk Regional Technical CollegeCity, IRL

Mechanical Engineering / Fitter

Select One
Professional Development
  • Administering Cisco Unified Communication Workspace Part 1 - Basic 8.0, Global Knowledge - Morristown, NJ, 2013

  • Microsoft Windows 2000 MCP, XP Desktop Support, A+ certified.
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Resume Overview

School Attended

  • Chubb Institute of Technology
  • Computer Learning Center
  • National Training Center of Ireland
  • Dundalk Regional Technical College

Job Titles Held:

  • IT Support Specialist IV
  • Desktop Support
  • Electrician

Degrees

  • Diploma : Network 2005
    Diploma : Computer Applications 1998
    City and Guilds Computer Aided Engineering Certification : Computer Aided Engineering 1994
    National Trade Certificate : Mechanical Engineering / Fitter 1985
    Select One

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