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it support specialist iv resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Detail focused and result-orientated IT professional with extensive knowledge in troubleshooting IT-related issues and effective training skills.

Dedicated, organized and self-directed team player with strong written / oral communication and relationship-building skills. capable of identifying potential problems and providing recommendations for resolution.


Received Employee recognition award for outstanding commitment to quality service and customer satisfaction awarded by the CAO and IT Director, 2014

Highlights
  • IT Support
  • Telephony administration
  • Problem Resolution
  • Client assessment/analysis
  • Report generation
  • Team leadership
  • Project / data management
  • Financial awareness
Experience
07/2003 to Current IT Support Specialist IV Bgc Partners | Wayne, PA,
  • Provided daily technical support for up to 230 end users for hardware and software issues by consulting with customers via phone, e-mail and in-person.
  • Member of on-call rotation providing IT support for emergency escalations on a 24/7 basis.
  • Maximized operational efficiency by coaching selected staff members on best practices for A/V.
  • Liaised with network engineers and provided smart-hands support in the troubleshooting, installation and decommissioning of network equipment.
  • Active member on multiple office move teams operating on both east and west coast, providing IT support, Telephony and AV knowledge and hands-on experience .
09/1998 to 02/2003 Desktop Support Control Tec | Troy, MI,
  • Provide end user support for laptop and desktop computers, in a large fast paced Corporate Environment (2500 employees).
10/1994 to 02/1997 Electrician NortheastElectric Inc | City, STATE,
  • Employed in the Electrical / Engineering field 1985 - 1992 Ireland - England - Australia
Education
Expected in 2005 Diploma | Network Chubb Institute of Technology, Morristown, NJ GPA:

Network Security Systems

Expected in 1998 Diploma | Computer Applications Computer Learning Center, Morristown, NJ GPA:

Electronics, computer Applications and Network Technology

Expected in 1994 City and Guilds Computer Aided Engineering Certification | Computer Aided Engineering National Training Center of Ireland, Athlone, GPA:
Expected in 1985 National Trade Certificate | Mechanical Engineering / Fitter Dundalk Regional Technical College, Morristown, GPA:

Mechanical Engineering / Fitter

Expected in Select One | , , GPA:

Professional Development
  • Administering Cisco Unified Communication Workspace Part 1 - Basic 8.0, Global Knowledge - Morristown, NJ, 2013
  • Microsoft Windows 2000 MCP, XP Desktop Support, A+ certified.

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Resume Overview

School Attended

  • Chubb Institute of Technology
  • Computer Learning Center
  • National Training Center of Ireland
  • Dundalk Regional Technical College

Job Titles Held:

  • IT Support Specialist IV
  • Desktop Support
  • Electrician

Degrees

  • Diploma
  • Diploma
  • City and Guilds Computer Aided Engineering Certification
  • National Trade Certificate
  • Select One

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