SEARCH

IT Support Analyst Senior Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RP
IT SUPPORT ANALYST SENIOR
Summary

Talented Project Manager and team leader offering 8 years of success in Architectural and Government environments. Strategic thinker with Public Safety and Commercial proficiency. Offers proven ability to build effective teams and provide support for a variety of departmental needs. Committed to identifying and leveraging opportunities for growth!

Skills + Software
  • AUTOCAD
  • REVIT
  • ARCHICAD
  • PHOTOSHOP
  • MS Office
  • FAST-TRACK SOFTWARE
  • BIM
  • POWER-POINT DECKS
  • KRONOS
  • PROCORE
  • ILLUSTRATOR
  • LIGHTROOM
  • ASANA
  • MICROSOFT TEAMS
  • EXCEL
  • SKETCHUP
  • Submittal coordination
  • Construction process
  • Planning and coordination
  • Customer service
  • Issue and conflict resolution
  • Program leadership
  • Administrative support
Experience
04/2018 - CurrentIT Support Analyst SeniorCTM, City of Austin | Austin, TX
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new opportunities and solutions for departments.
  • Recognized by management for providing exceptional customer service.
  • Computed information such as billing and labor to properly allocate customer payments.
  • Wrote accurate orders to manage transfers, verified transactions and maintained thorough records.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Leveraged vendors and software to develop solutions and meet deadlines.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/2013 - 04/2018Job CaptainHeimsath Architects | Austin, TX
  • Checked all design drawings and documents for adherence to government and industry codes.
  • Conducted initial site visits to identify pre-construction conditions.
  • Managed communications with internal and external stakeholders.
  • Advised clients about budgeting concerns for in-development projects.
  • Discussed design specifications and procedures with project manager, engineering team and construction manager.
  • Created professional, to-scale sketches to communicate and clarify special requirements.
  • Collaborated with Project Architect to assess project technical requirements.
  • Reviewed contractors' schedules and submission of shop drawings and samples.
  • Reduced engineering costs by alleviating redundant tasks.
  • Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
  • Implemented procedural updates to correct deficiencies and improve operations.
  • Completed over 6 projects for key customers, successfully driving future business opportunities.
  • Collaborated with builders to confirm construction conformed to drawings and designs.
  • Led teams in-office to successfully complete projects by deadlines.
  • Developed quality assurance controls for design approaches.
  • Provided options to owners regarding different materials, colors and products to use.
  • Evaluated mechanical, electrical and plumbing designs to assess compliance with architectural standards and designs.
  • Received and reviewed review comments, developed responses and coordinated solutions.
  • Answered Contractor RFI's, Submittals, ASI's, Change Orders and day to day questions to continue site operations and keep project on schedule.
  • Used architectural and structural-based external reference drawing files as backgrounds for communication, electrical, HVAC mechanical and structural revisions.
  • Organized specification set-up and drawing coordination, research and use of best practice documents.
  • Reviewed completed reports, plans, estimates and calculations for accuracy.
  • Created oral and written presentations for project designs and proposals.
  • Analyzed project feasibility and costs prior to drafting designs.
06/2012 - 10/2013Architectural DesignerHickey Pena | Laredo, TX
  • Documented all design phases, including SD, DD and CD.
  • Integrated sustainable design solutions into commercial projects.
  • Treated difficult customers with poise, compassion and support, providing effective resolutions to diverse issues.
  • Analyzed project feasibility and costs prior to drafting designs.
  • Discussed design specifications and procedures with project manager, engineering team and construction manager.
  • Researched building codes and properly applied to designs.
  • Designed and specified water features, vegetation, hardscape features and lighting for public green space areas such as parks, pocket parks and greenways.
  • Coordinated construction project team in development of preliminary and final design documents for HVAC systems and fire protection systems.
  • Reviewed completed reports, plans, estimates and calculations for accuracy.
  • Mentored newly hired employees and interns by monitoring job progress and delegating tasks.
  • Maintained architectural construction documentation and drawings for each phase of fast-track projects.
Education and Training
06/2012Bachelors of Architecture
Philadelphia University | Philadelphia, PA
Some College (No Degree): Architecture
University of Arkansas in Rome | Rome, ITL
NCARB - Architect Candidate For State of Texas
Activities and Honors
  • 2012 Winner of the North American Multi-Comfort House Competition

Volunteer

  • Coordinator - Hands on Housing - Economic Empowerment - 2014
  • Helping Hand! - Hands on Housing - Economic Empowerment - 2015
Accomplishments

COVID-19 Pandemic Response

  • Solved high-volume logistical planning solutions for testing sites to receive hundreds of tests per day.
  • Used complicated mathematics to adjust volume at COVID testing sites.
  • Implemented mission critical devices to support internet connectivity city wide at testing sites.
  • Supported & troubleshot applications on a day to day basis to ensure site operability on testing days.
  • Developed job-aids to train new staff.

Hurricane Laura Response

  • Architected layout solutions for staff on site to properly intake evacuees.
  • Deployed hardware solutions for mission critical operations on site for emergency personnel and volunteers.
  • Trained staff on brand new software and developed a plan to effectively record and register evacuee data.
  • Developed a training plan to deploy volunteers to hotels to continue support of emergency relief operations during response.
  • Attended after action meetings to discuss “what was learned, and how to respond next time” with executives and inter-agency management for future engagements.
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/rtp-archprof/
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CTM, City of Austin
  • Heimsath Architects
  • Hickey Pena

School Attended

  • Philadelphia University
  • University of Arkansas in Rome
  • NCARB - Architect Candidate For State of Texas

Job Titles Held:

  • IT Support Analyst Senior
  • Job Captain
  • Architectural Designer

Degrees

  • 06/2012 Bachelors of Architecture
    Some College (No Degree) : Architecture

Similar Resumes

View All
Senior-IT-Desktop-Support-Analyst-resume-sample

Senior IT Desktop Support Analyst

Kaye Scholer LLP

Montebello, California