IT Support Analyst Senior Resume Example
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IT SUPPORT ANALYST SENIOR
Summary
Talented Project Manager and team leader offering 8 years of success in Architectural and Government environments. Strategic thinker with Public Safety and Commercial proficiency. Offers proven ability to build effective teams and provide support for a variety of departmental needs. Committed to identifying and leveraging opportunities for growth!
Skills + Software
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Experience
04/2018 - CurrentIT Support Analyst SeniorCity Of Austin, Tx | Austin , TX
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Created agendas and communication materials for team meetings.
- Collaborated with others to discuss new opportunities and solutions for departments.
- Recognized by management for providing exceptional customer service.
- Computed information such as billing and labor to properly allocate customer payments.
- Wrote accurate orders to manage transfers, verified transactions and maintained thorough records.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Leveraged vendors and software to develop solutions and meet deadlines.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
10/2013 - 04/2018Job CaptainKaestle Boos Associates, Inc. | New Britain , CT
- Checked all design drawings and documents for adherence to government and industry codes.
- Conducted initial site visits to identify pre-construction conditions.
- Managed communications with internal and external stakeholders.
- Advised clients about budgeting concerns for in-development projects.
- Discussed design specifications and procedures with project manager, engineering team and construction manager.
- Created professional, to-scale sketches to communicate and clarify special requirements.
- Collaborated with Project Architect to assess project technical requirements.
- Reviewed contractors' schedules and submission of shop drawings and samples.
- Reduced engineering costs by alleviating redundant tasks.
- Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
- Implemented procedural updates to correct deficiencies and improve operations.
- Completed over 6 projects for key customers, successfully driving future business opportunities.
- Collaborated with builders to confirm construction conformed to drawings and designs.
- Led teams in-office to successfully complete projects by deadlines.
- Developed quality assurance controls for design approaches.
- Provided options to owners regarding different materials, colors and products to use.
- Evaluated mechanical, electrical and plumbing designs to assess compliance with architectural standards and designs.
- Received and reviewed review comments, developed responses and coordinated solutions.
- Answered Contractor RFI's, Submittals, ASI's, Change Orders and day to day questions to continue site operations and keep project on schedule.
- Used architectural and structural-based external reference drawing files as backgrounds for communication, electrical, HVAC mechanical and structural revisions.
- Organized specification set-up and drawing coordination, research and use of best practice documents.
- Reviewed completed reports, plans, estimates and calculations for accuracy.
- Created oral and written presentations for project designs and proposals.
- Analyzed project feasibility and costs prior to drafting designs.
06/2012 - 10/2013Architectural DesignerRockford Construction | Detroit , MI
- Documented all design phases, including SD, DD and CD.
- Integrated sustainable design solutions into commercial projects.
- Treated difficult customers with poise, compassion and support, providing effective resolutions to diverse issues.
- Analyzed project feasibility and costs prior to drafting designs.
- Discussed design specifications and procedures with project manager, engineering team and construction manager.
- Researched building codes and properly applied to designs.
- Designed and specified water features, vegetation, hardscape features and lighting for public green space areas such as parks, pocket parks and greenways.
- Coordinated construction project team in development of preliminary and final design documents for HVAC systems and fire protection systems.
- Reviewed completed reports, plans, estimates and calculations for accuracy.
- Mentored newly hired employees and interns by monitoring job progress and delegating tasks.
- Maintained architectural construction documentation and drawings for each phase of fast-track projects.
Education and Training
06/2012Bachelors of Architecture
Philadelphia University | City
Philadelphia University | City
Some College (No Degree): Architecture
University of Arkansas in Rome | City, State
University of Arkansas in Rome | City, State
NCARB - Architect Candidate For State of Texas
Activities and Honors
- 2012 Winner of the North American Multi-Comfort House Competition
Volunteer
- Coordinator - Hands on Housing - Economic Empowerment - 2014
- Helping Hand! - Hands on Housing - Economic Empowerment - 2015
Accomplishments
COVID-19 Pandemic Response
- Solved high-volume logistical planning solutions for testing sites to receive hundreds of tests per day.
- Used complicated mathematics to adjust volume at COVID testing sites.
- Implemented mission critical devices to support internet connectivity city wide at testing sites.
- Supported & troubleshot applications on a day to day basis to ensure site operability on testing days.
- Developed job-aids to train new staff.
Hurricane Laura Response
- Architected layout solutions for staff on site to properly intake evacuees.
- Deployed hardware solutions for mission critical operations on site for emergency personnel and volunteers.
- Trained staff on brand new software and developed a plan to effectively record and register evacuee data.
- Developed a training plan to deploy volunteers to hotels to continue support of emergency relief operations during response.
- Attended after action meetings to discuss “what was learned, and how to respond next time” with executives and inter-agency management for future engagements.
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/rtp-archprof/
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Resume Overview
School Attended
- Philadelphia University
- University of Arkansas in Rome
- NCARB - Architect Candidate For State of Texas
Job Titles Held:
- IT Support Analyst Senior
- Job Captain
- Architectural Designer
Degrees
- 06/2012 Bachelors of Architecture
Some College (No Degree) : Architecture
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