it help desk technician resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Ambitious student pursuing an Information Technology degree, eager to contribute developed knowledge in Cyber Security. Skilled in troubleshooting and communicating in the technology world. Adaptable and driven with strong work ethics and motivation to thrive in team-based or individually motivated settings.

  • Call Center Operations
  • Hardware upgrades
  • Windows XP/Vista
  • Hardware diagnostics
  • Application installations
  • Customer support needs assessment
  • Technical troubleshooting
  • Software upgrades
  • Hardware configuration
  • Service desk support
  • Analytical
  • Troubleshooting
  • People skills
  • Critical thinking
  • Flexible
  • Continuous improvements
  • Processes and procedures
  • Improvement plan knowledge
  • Experience in leadership
  • Basic math
  • Computer skills
  • Friendly, positive attitude
IT Help Desk Technician, 10/2020 to Current
Erin Condren DesignIrvine, CA,
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained composure and patience in difficult customer situations by applying de-escalation techniques and positive customer support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Maintained records, logs and lifecycle documentation of work requests.
Customer Service Cashier, 10/2018 to Current
Raising Canes ChickenAlbuquerque, NM,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and pickup orders.
Cashier, 07/2017 to Current
Wegmans Food Markets, Inc.Easton, PA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
Education and Training
Bachelor of Science: , Expected in 05/2023 to Coastal Carolina University - Conway, SC
  • 3.1 GPA
  • Minor in Web Application Design
  • Completed coursework in Discrete Math, Calculus and Java
  • Major in Information Technology
High School Diploma: , Expected in 06/2019 to West Ashley High School - Charleston, SC
  • 3.3 GPA
Full Professional
  • Consistently maintained high customer satisfaction ratings.
  • Varsity swimmer 3 years in High school
  • Varsity wrestler 2 years in High school
  • Member of the Young Gentlemen's Club of West Ashley High School

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Resume Overview

School Attended

  • Coastal Carolina University
  • West Ashley High School

Job Titles Held:

  • IT Help Desk Technician
  • Customer Service Cashier
  • Cashier


  • Bachelor of Science
  • High School Diploma

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