It Consultant resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

If you have identified professional, comprehensive WebSphere Administration support, and customer service among your goals for the WebSphere Administration my credentials will be of interest. A successful Information System Integration Technologist with Practical Experience in managing multiple complex IT assignments and supporting all. Recognized for leadership skills, technical skills, and experience in driving consistency and standardization of WebSphere in support of Cloud, on premise and Stand-Alone Management Systems, all delivered through innovation and service excellence. Proven customer service skills, detail orientated, self-directed, and results driven. Skilled in communicating highly technical information to both technical and non-technical personnel.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
07/2020 to 09/2021 IT Consultant Deloitte | Foster City, CA,
  • Worked with clients to analyze their IT system requirements, Information Technology needs, and their resources in order to plan, deploy and maintain an integrated IT system for small to medium business clients.
  • Developed IT system specifications after evaluating customers’ nature of work and business volume.
  • Solved client’s IT issues and recommended quality software, hardware.
  • Decommissioned of computers/network hardware.
  • Windows 10 migration.
  • Amazon Web Services deployment.
01/2008 to 06/2020 WebSphere Administrator Ubs | Bonita Springs, FL,
  • Administration Lead for the New Implementation of Maximo / SCCD 7.6 for Raytheon Texas (USA) & American Express Account, The Firm, and Toshiba, State of California, Viewpoint, BCRS, Omers, Wyndham, AK Steel, Belk, Symcor, ACE, Navistar, Trilegiant, Welch Allyn, CLEO, Mead Johnson, Motiva.
  • Provided extensive support in code deployment, change management, and application-level troubleshooting for the Dev, User Acceptance Test, and Production environment.
  • And IBM Global Services.
  • Managing cross-functional, cross-site teams & Strong Executive level communication, interpersonal skills, resolving conflicts and issues & escalations.
  • IBM WebSphere, IBM Db2, Integrations, Service Management Maximo Products for IBM's.
  • Configured application servers and web servers in both vertical and horizontal cluster environments for high availability.
  • Debug and resolve issues related to installation, performance, JVM tuning, and failures in WAS or in applications.
  • Load Balancer design, Single Sign-on with Site minder, Worked with Network team to understand & installation of Load Balancer & Configuration.
  • Enabled Global security using Local OS, Custom registry, and remote LDAP servers.
  • Worked on Solutions with Virtual Manager to Clone the Full Environment and reduce the cycle time to do installs from 3 weeks to just 2 days for UAT and Development Deployed Ear files using Automated scripts.
  • Added users and groups with MEA Interface & Data Load & conversions, various roles to access Sccd applications Environment: Maximo SCCD 7.6, IBM WebSphere Application Server 8.5, IBM HTTP Server, IBM DB2 UDB v10.5, Network load balancer, Linux Red Hat OS.
06/2006 to 01/2008 Maximo Management System Integration Specialist IBM | City, STATE,
  • Specialist for IBM ICD Transition Team providing application support for North America Shared Provider instance.
  • Worked directly with the engagement community, Transition and Transformation Team to mature delivery of solutions.
  • This involved managing and providing guidance for major System enhancement requests.
  • Served as DB2 Administrator, Tivoli-Active Directory Administrator, Maximo Administrator and WebSphere Administrator.
  • Provided enhanced features, including ability for more than 1 client to be able to have services on the given environment.
  • Delivered solutions that increased client productivity, efficiency and customer satisfaction.
  • Deployed and configured WebSphere for Development, Test and Production Environments.
  • Deployed and configured DB2 databases for Development, Test and Production Environments.
  • Deployed and configured Maximo / ISM for Development, Test and Production Environments.
  • Deployed Maximo integration via the Maximo Enterprise Adapter (MEA).
  • Maintained and updated development, test and production systems and provided 24X7 3rd level client support.
  • Migrated and configured Maximo / ISM / SCCD for Development, Test and Production Environments.
  • Account on-boarding and offboarding on supported environments.
06/2003 to 06/2006 IT Specialist Application Deployment IBM | City, STATE,
  • Ensured cohesive North America Service Provider infrastructure on which several commercial customers were on-boarded of common services for IBM Control Desk, giving a unified set of processes and structure across services.
  • Included in this work was implementation of Unified Cloud Service, standardized Metrics and Reporting, alignment of IPC with IBM Global Standards, consolidated compliance tracking, standardization and Document Repository synchronization.
  • Maximo System Administrator entries.
  • Providing direction to Global Resources supporting North America Shared Provider.
  • 24X7 2nd level support of production application.
  • Performed deployment of application changes.
  • Effectively directed global team members on changes needed to support reported problems or customer requirements.
  • Identified errors by running daily database integrity reports flagging entries that did not meet established business rules.
  • Successfully analyzed Maximo database, determining various trends.
  • Reduced database downtime 65% by deploying automated DB2 HARD Replication.
  • Decreased problem resolution time 25% by developing and implementing an improvement plan and standardizing deployment procedures.
Expected in Bachelor of Science | Information Systems Marist College, Poughkeepsie, NY GPA:
Expected in Software Publishers Association Certified Software Management IBM DB2 UDB v9.1 Family Fundamentals IBM DB2 UDB V9.1 Database Administrator Certificate in Information System Analysis | , , GPA:

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Resume Overview

School Attended

  • Marist College

Job Titles Held:

  • IT Consultant
  • WebSphere Administrator
  • Maximo Management System Integration Specialist
  • IT Specialist Application Deployment


  • Bachelor of Science
  • Software Publishers Association Certified Software Management IBM DB2 UDB v9.1 Family Fundamentals IBM DB2 UDB V9.1 Database Administrator Certificate in Information System Analysis

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