it consultant resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Detail-oriented team player with strong organizational skills. Experienced IT Auditor with over 3 years of experience conducting audits and providing recommendations for improvements in both internal and external systems. With a strong background in information technology, including system analysis, design, administration, and implementation.Experienced assessing controls surrounding the confidentiality, integrity, availability of data and systems; as well as evaluating compliance with policies & procedures related to access control, change management & physical security.

  • Knowledge and experience in programming languages such as (Python, Java, C++, HTML, JavaScript, SQL)
  • Knowledge and experience in operating systems such as ( AS400, SAP, Linux/Unix, Sun OS, Windows)
  • Knowledge and experience in Data Analytics tools (Alteryx, HighBond ACL)
  • Software Engineering, Database Management, Information Assurance and Security
  • Excellent with Microsoft Office (Word, Excel, PowerPoint, Access)
  • Leadership and Mentor skills
  • Planning and organizing events
  • Time management
  • SOX Requirements Understanding
Work History
01/2021 to 12/2022
IT Consultant Executech Phoenix, AZ,
  • Participated in team projects, demonstrated ability to work collaboratively and effectively.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Strengthened communication skills through regular interactions with clients.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Demonstrated leadership skills in managing projects from concept to completion.

07/2020 to 12/2021
IT Help Desk - Intern Finastra Dallas, TX,
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
01/2019 to 12/2020
Website Administrator Gates Corp Lithonia, GA,
  • Perform regular maintenance check to website on WordPress Platform
  • Update, modify and delete webpages upon request
  • Work with business, legal and design requirements to build pages that follow both company and industry standards.
  • Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
  • Paid attention to detail while completing assignments.
09/2017 to 11/2019
Customer Experience Associate Covenant Medical Center City, STATE,
  • Provide IOS, IPadIOS and MacOS technical support to customers via Live Chat Sessions
  • Work with Department Supervisor to create weekly team performance reports
  • Asked customers questions to determine, verify and solve common problems.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Investigated customer complaints and escalated issues to address critical requests.
Expected in 08/2019 to to
Bachelor of Science: University Studies
Texas Tech University - Lubbock, TX
Expected in 06/2014 to to
High School Diploma:
Hastings High School - Houston, TX

  • Extracurricular Activities: Student for Christ technology leader, Praise and worship sound system Director.
  • Computer tech Member

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Resume Overview

School Attended

  • Texas Tech University
  • Hastings High School

Job Titles Held:

  • IT Consultant
  • IT Help Desk - Intern
  • Website Administrator
  • Customer Experience Associate


  • Bachelor of Science
  • High School Diploma

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