Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

MPH candidate and dedicated Healthcare IT professional with many years of diverse experience. Deep understanding in patient centric management, research, clinical informatics, quality program and clinical content management. Strong Microsoft Suite experience in addition to various reporting platforms. Meticulous and multitasking who consistently meets deadlines. Excellent interpersonal skills, including active listening, dependability, empathy and patience.

Expected in 05/2023 Master of Public Health Candidate | Global Health Liberty University, Lynchburg, VA GPA:
Expected in 05/2015 Bachelor of Science | Public Health American Public University System, Charles Town, WV GPA:
Work History
03/2021 to Current Product Owner/Business Systems Analyst Parsons Commercial Technology Group Inc. | Tucson, AZ,
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Organized system operating procedures to strengthen controls.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Created and maintained standard operating procedures governing system functions and features.
  • Helped deploy system enhancements to improve field operations.
  • Improved systems with addition of new features and infrastructure.
  • Researched and adopted new technologies to add value to existing offerings.
  • Collected, defined and analyzed business requirements.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Assessed business requirements to create focused solutions.
  • Trained business personnel in use of systems.
  • Gathered, reviewed and reported on findings.
  • Educated stakeholders on data protection tactics to reduce breaches.
08/2018 to 03/2021 IT Consultant Johns Hopkins Medicine | Sarasota, FL,
  • Lead Product Owner/BSA on Health Information Exchange Project
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
  • Documented procedures and business processes and shared information with appropriate stakeholders..
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Conducted interviews with key business users, including external partners to collect information on business processes and user requirements.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Reviewed and approved quality requirements
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
07/2016 to 08/2018 Senior Clinical Informatics Analyst Optum | City, STATE,

Clinical Informatics-Research and Design of EMR

  • Client training; Educate and train users as it relates to patient care, user satisfaction, clinical productivity and quality outcomes
  • Data Visualization-various reporting tools
  • Performed initial client assessment and analysis to begin research process.
  • Documentation Management-Creation of training documentation for end users
  • MIPS/MACRA and Quality program development, documentation and training
  • Quality Assurance testing
  • Research, policy and procedure-Governmental oversight program compliance
  • Maintain existing applications
  • Client support-Direct/web meetings
  • EMR content management-Maintain immunization, patient education, pharmaceutical and Medication database
  • Works directly with multiple departments and clients to achieve solutions
  • Liaised between providers and IT team to inform management and facilitate project completion.
  • Provided guidance in development, implementation and maintenance of company clinical information system.
  • Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.
08/2008 to 01/2016 Sr. Healthcare IT Business Analyst Outcomes Health Information Solutions | City, STATE,

Project Management

  • Coordinated design meetings and decision making with multiple internal departments and teams
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements
  • Recommended operational improvements based on tracking and analysis
  • Directed quality assurance efforts to maximize software performance and minimize software defects
  • Assessed vendor products and maintained positive vendor relations
  • Quality measure projects (Meaningful Use, PCMH, HEDIS and Population Health) full project cycle

Business Analyst

  • Research policy and procedure in accordance with Governmental Healthcare Agencies for compliance and maintenance of EHR
  • Modified existing software to correct errors, adapt to new hardware and improve performance.
  • Drafted comprehensive reports to document bugs and design flaws.
  • Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
  • Reviewed and approved all engineering, product and project scope documents prior to delivery.
  • Developed object-oriented software, including patient education database, HL-7, Infobutton, HEDIS, PCMH Evaluated potential software products based on new and existing system development and migration requirements.
  • Performed initial client assessment and analysis to begin research process
  • Identified process inefficiencies through gap analysis
  • Documented business processes and analyzed procedures to see that would meet changing business needs
  • Assessed impact of current business processes on users and stakeholders
  • Mapped current processes and offered recommendations for improvement
  • Implemented user acceptance testing with focus on documenting defects and executing test cases

Informatics;Informatics; Informatics

  • Designs practice level quality transformation through targeted clinical education and approved materials related to Meaningful Use/State Specific quality measures for provider and staff education during field visits. Materials additionally include information from local, state, and national departments of health on key health related issues (understanding, exploring, educating and facilitating on local level)
07/2005 to 08/2008 Clinical HEDIS Consultant Company Name | City, State,
  • Healthcare Quality Measurement Reporting Healthcare Provider/Facility Outcomes Reporting State & Federal Quality Reporting Initiatives Disease Specific Audits Data Collection Credential Audits Site Surveys Accreditation Audits
  • Deployment of program at practice level through strategic partnerships with participating practitioners and practice staff while assessing trends in quality measures and identifying opportunities for quality improvement
  • Serves as subject matter expert (SME) for assigned HEDIS/State Measures, preventive health topics, leads efforts with clinical team to research and design educational materials for use in practitioner offices; serves as liaison with key vendors supporting HEDIS/State Measures; consults with vendors to design and implement initiatives to innovate and then improve HEDIS/State Measure rates
  • Coordinates and performs onsite clinical evaluations through medical record audits to determine appropriate coding and billing practices, compliance with quality metrics, compliance with service delivery and quality standards
  • Educates providers and office staff on proper clinical documentation, coding, and billing practices, state-mandated quality metrics specifications, provider profiling and pay for performance measurement, and medical record review criteria, to drive quality improvement
  • State specific medical record collection and abstraction processes to drive optimum measurement and quality metric reporting during ambulatory medical record review, HEDIS data collection, or for other focus studies as directed by Plan Quality Director
  • Supports quality improvement program studies with work that ranges from accessing and analyzing provider records, maintaining databases, and researching to identify members' encounter history
  • Participated with other department projects as needed. Worked independently and within integrated team in highly matrix organization
  • SAFe POPM Certification, Scaled Agile
  • COVID-19 Contract Tracing Certification, John Hopkins
  • ServSafe Food Handler, ANSI
  • Diabetes/Nutrition Educator, Lifespan
  • HEDIS/eCQM Certification, NCQA
  • First Aid/CPR Certification, Red Cross

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School Attended

  • Liberty University
  • American Public University System

Job Titles Held:

  • Product Owner/Business Systems Analyst
  • IT Consultant
  • Senior Clinical Informatics Analyst
  • Sr. Healthcare IT Business Analyst
  • Clinical HEDIS Consultant


  • Master of Public Health Candidate
  • Bachelor of Science

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