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IT Consultant Resume Example

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IT CONSULTANT
Professional Summary

Insightful Information Technology Manager with 4 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven problem solver in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering thoughtful solutions for clients based on their needs. Customer satisfaction focused, experienced in support and training of customers and businesses - from healthcare IT and HIPAA compliance to small business and individual client solutions and suggestions.

Skills
  • Information Technology Infrastructure
  • Software Installation
  • Technical Support
  • Hardware and Software Installation
  • IT Support
  • Windows Server
  • Analytical skills
  • Multi-Site Hardware Deployment
  • Malware Analysis
  • Incident Response/Recovery
  • Networking
  • Electronics Repair & Troubleshooting
  • Customer Service Oriented
Work History
IT Consultant03/2018 to CurrentCompany Name, City, State
  • Planned and developed interfaces using business oriented software that simplified overall management and offered ease-of-use.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.
  • Conducted research on network products, services, protocols and standards for network procurement and development efforts.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Inspected equipment, assessed functionality and optimized controls.
  • Provided custom solutions for both public and business clients, from networking to hardware and software solutions for business accounting, sales and more.
  • General electronics repair and troubleshooting, this includes hardware, software, and networking issues.
Delivery Driver02/2019 to 06/2020Company Name, City, State
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Accurately recorded delivery, payment and route information using point of sale client.
Airport Lineman09/2016 to 12/2018Company Name, City, State
  • Oversaw fueling, cargo management and departure of aircraft at Woodward Regional Airport.
  • Regular testing of fuel tanks to assess fuel quality as well as any potential of foreign contaminants.
  • Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Collaborated with on-site personnel, including maintenance and air traffic control, to resolve problems and facilitate seamless operations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked with airfield customers to understand needs and provide excellent service.
  • Created and maintained a point of sale based inventory system for on-site A&P mechanic repair services. This includes logging all repair parts and services.
Cashier03/2015 to 12/2016Company Name, City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared and submitted end-of-shift reports using point of sale system.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Northwestern Oklahoma State University, CitySome College (No Degree)
Woodward High School, City, StateHigh School Diploma, 05/2010
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Resume Overview

School Attended

  • Northwestern Oklahoma State University
  • Woodward High School

Job Titles Held:

  • IT Consultant
  • Delivery Driver
  • Airport Lineman
  • Cashier

Degrees

  • Some College (No Degree)
    High School Diploma , 05/2010

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