LiveCareer-Resume

it consultant resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

IT professional with strength in providing outstanding customer service to the client including but not limited to data conversion tasks, configuration, business processes, security, testing, reporting. Proactive leader with strengths in communication and collaboration. Proficient in recognizing and capitalizing on improvement opportunities to adapt to competing demands and new responsibilities.

Education
Bachelor of Science: Computer Science - Cyber Security Specialization, Expected in 05/XXX0
Bowie State University - Bowie, MD
GPA:
High School Diploma - Science And Technology Certificate of Study: , Expected in 05/2011
Oxon Hill High School - Oxon Hill, MD
GPA:
Skills
  • C++, C, R, HTML
  • Windows, Linux, Mac
  • Multi-tasking
  • Automation
  • Team Building
  • Problem Resolution
  • Positive Attitude
  • Network Security
  • Training & Development
  • Active listening
  • Computer Forensics
  • Public speaking
  • Ticketing Systems (ConnectWise, Remedy)
Experience
IT Consultant, 11/XXX1 to Current
DeloitteOrlando, WI,
  • Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
  • Utilizing ticketing systems to provide accurate status updates to customers.
  • Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Connected with customers to explain system changes and integrate customer feedback into improvement processes.
  • Clearly communicate and partner with team members.
Computer Science Teaching Assistant, 08/XXX1 to 12/XXX1
St. Joe CompanySanta Rosa Beach, FL,
  • Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Used electronic equipment and materials to develop and facilitate technical skills.
Retail Sales Associate, 10/XXX0 to 11/XXX1
San Ysidro Health CenterAlpine, CA,
  • Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
  • Kept calm and applied strong problem-solving and interpersonal skills to deescalate and resolve conflicts.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
Research Assistant, 08/2019 to 05/XXX0
Andretti Indoor Karting & GamesCutler Bay, FL,
  • Conducted qualitative and quantitative analysis on assigned data.
  • Researched data processing operations and conducted proof of concept monitoring after new process implementation.
  • Applied good documentation practices when recording data and managing source documentation.
  • Assisted with investigations and literature reviews to drive initiatives.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Monitored and maintained detailed records of experiments and outcomes.
  • Conducted field studies and formulated research questions and hypotheses.
  • Recorded, reported and posted results in company software.
CyberCamp Instructor, 06/2019 to 08/2019
Company NameCity, State,
  • Aided in instruction in basic Computer Forensics, Computer & Network Hardware, Linux OS & Based Tools and Forensic Applications, Window OS & Registry, Reverse Engineering, Imaging, Volatile Data collection and Analysis.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
Game Technician, 03/2016 to 11/2016
Company NameCity, State,
  • Assembled Machines
  • Uploaded Game Functionalities
  • Installed OS Software
  • Familiarized with traversing multiple gaming OS
Studies and Application

Relevant Course Work

Systems Programming I &II - Computer Organization - Calculus I & II - Linear Algebra - Physics I (Calculus Oriented) - Data Structure and Algorithms - Probability and Statistics - Discrete Structures - Database Management - Programming Languages - Software Engineering - Computer Architecture - Design and Analysis of Algorithms - Senior Capstone - Data Communications and Networks

Projects

  • Senior Capstone EAM System, Data Entry, SQL – Solved data analytics needs for asset intensive organizations
  • Demonstrated how to track asset location, condition, and maintenance
  • Simple Web Server, Python – Developed a single TCP connection socket to send a file to the requesting web browser
  • Financial Management System, Java, HTML – Created an Android app using Eclipse IDE
  • Producer-Consumer Problem using Threads, C – Coded Producer/Consumer threads to generate values sharing a buffer
Honors
  • National Society of Leadership and Success Recipient
  • BSU Mission Based Scholarship Recipient
  • BSU Band Scholarship Recipient
  • Dean’s List

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Resume Overview

School Attended

  • Bowie State University
  • Oxon Hill High School

Job Titles Held:

  • IT Consultant
  • Computer Science Teaching Assistant
  • Retail Sales Associate
  • Research Assistant
  • CyberCamp Instructor
  • Game Technician

Degrees

  • Bachelor of Science
  • High School Diploma - Science And Technology Certificate of Study

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