it consultant resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

  • Customer assistance
  • Customer greeting
  • Loss prevention
  • Issue resolution
  • Liquor regulations and compliance
  • Cash register operation
  • ID verification
  • Credit and cash transactions
  • Product recommendations
  • Merchandise restocking
  • Cash management
  • Coin counting
  • Scanner operations
  • BLS Provider
  • Sauce preparation
  • Food storage
  • Contamination control
  • Food preparation
  • Preparing ingredients
  • Stocking ingredients
  • Kitchen equipment cleaning
  • Frying
  • Cleaning and sanitization
  • Planning and coordination
  • Customer service
  • Team building
  • Problem resolution
  • Organization
  • Communications
  • Customer support needs assessment
  • MS Office proficiency
  • Application installations
  • Debugging
11/2020 to Current IT Consultant Wipfli Llp | Billings, MT,
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Installed and supported desktop software titles and add-ons.
  • Performed walk-throughs for new hires to aid in onboarding processes.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Supported customers with online billing, access and account issues.
  • Input customer service orders and tracked orders through to completion.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Established quality standards and performed work according to project schedules.
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Documented and updated case notes for each customer and work order.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Consulted with clients on all installed machine security applications and devices to recommend further safety measurements.
  • Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
02/2020 to Current Fry Cook Benchmark Hospitality | Chicago, IL,
  • Created approximately 100's* of orders simultaneously during busy periods.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Handled waste management duties by properly and safely disposing of all trash at end of shift.
  • Kept stations stocked and ready for use to maximize productivity.
  • Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination.
  • Collaborated with all team members to promote consistent workflows and deliver food orders on time.
  • Filled pans with chopped vegetables and prepared foods prior to and during shifts.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Communicated with kitchen staff to complete orders quickly.
  • Properly labeled and dated all food products to ensure safekeeping and sanitation.
  • Checked temperatures for food items during cooking, holding and serving.
08/2018 to 09/2019 Cashier Broulim's Super Market Inc. | Alpine, WY,
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience
  • Communicated effectively with members of public in often crowded and noisy environments
  • Handled storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Checked shelves in the refreshment department to ascertain which merchandise required replenishment
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Helped customers find specific products, answering questions and offering advice
  • Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $900-1200 in daily funds transfers
  • Learned roles of other departments to provide coverage and keep store operational
  • Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases
Education and Training
Expected in 2019 High School Diploma | Alexander Hamilton Senior High School, Los Angeles, CA GPA:
Expected in 06/2021 Bachelor of Science | Computer Science Santa Monica College, Santa Monica, CA GPA:

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Resume Overview

School Attended

  • Alexander Hamilton Senior High School
  • Santa Monica College

Job Titles Held:

  • IT Consultant
  • Fry Cook
  • Cashier


  • High School Diploma
  • Bachelor of Science

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