SEARCH

IT - 2nd Level Support Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TS
IT - 2ND LEVEL SUPPORT
Professional Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Skills
  • Desktop support
  • Technical documents comprehension
  • Software diagnosis
  • Application support
  • Customer service expert
  • Relationship development
  • MS Office
  • Budgets
  • Team management
  • Customer service
  • Communications
  • Staff education and training
  • Technical issues analysis
  • TCP/IP
  • Data recovery
  • Problem resolution
  • Supervision
  • Process improvement
  • Business operations
  • Operational improvement
  • Team building
  • Project organization
Work History
11/1996 - 05/2020IT - 2nd Level Support | Louisiana Pacific Corporation - Sagola, MI
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Applied MS updates to Servers on the monthly Basis
  • Budgeted and planned for Hardware End of Life
  • Worked with 3rd Party Support
  • Worked as Project Manager for IT Projects
  • Worked as a Supervisor over other IT Technicians
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained Server Security and Permissions.
  • Responded to and logged work in a ticketing system
11/1996 - 08/2000Industrial Electrician | Louisiana-Pacific - Sagola, MI
  • Installed, maintained and repaired electrical wiring, controls and lighting systems.
  • Inspected transformers and circuit breakers for malfunctions.
  • Connected wires to circuit breakers, transformers, and other components.
  • Prepared sketches and blueprints.
  • Repaired and replaced equipment, electrical wiring and fixtures.
  • Replaced and repaired lighting fixtures and electrical control and distribution equipment, including switches, relays and circuit breaker panels.
  • Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
  • Spliced, joined and connected wire to fixtures and other electrical components.
  • Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
  • Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
  • Installed 120/208 volt systems and 347/600 volt systems.
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
  • Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
  • Performed electrical system installation of conduit, wire, power distribution and motor controls.
  • Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters to complete fast-paced work.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Worked with Progammable Logic Controllers
07/1988 - 10/1996Industrial Electrician | Grede Foundries - Kingsford, MI
  • Installed, maintained and repaired electrical wiring, controls and lighting systems.
  • Inspected transformers and circuit breakers for malfunctions.
  • Connected wires to circuit breakers, transformers, and other components.
  • Prepared sketches and blueprints.
  • Repaired and replaced equipment, electrical wiring and fixtures.
  • Replaced and repaired lighting fixtures and electrical control and distribution equipment, including switches, relays and circuit breaker panels.
  • Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
  • Spliced, joined and connected wire to fixtures and other electrical components.
  • Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
  • Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
  • Installed 120/208 volt systems and 347/600 volt systems.
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
  • Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
  • Performed electrical system installation of conduit, wire, power distribution and motor controls.
  • Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
  • Effectively worked with multi-craft team; providing wiring installation, preventive maintenance and testing of equipment.
  • Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters to complete fast-paced work.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
  • Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
  • Applied knowledge of trade tools and ability to read and follow blueprints and wiring plans to projects.
  • Vibration Analysis
Education
Northern Michigan University, Marquette, MIElectricity Electronics Computer Science
06/1978Norway High School, Norway, MIHigh School Diploma:
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Louisiana Pacific Corporation
  • Louisiana-Pacific
  • Grede Foundries

School Attended

  • Northern Michigan University
  • Norway High School

Job Titles Held:

  • IT - 2nd Level Support
  • Industrial Electrician

Degrees

  • Electricity Electronics Computer Science
    High School Diploma :

Similar Resumes

View All
2nd-Level-Assistant-Store-Manager,-Operations-Manager-Manager,-Sales-&-Services-Manager-resume-sample

2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager

Office Depot

Jacksonville, Florida