Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated professional with history of taking on leadership roles in competitive environments. Insightful networker offering remarkable interpersonal and communication skills. Proficient in best practices, market trends and industry operations. Talented leader with analytical approach to business planning, day-to-day problem-solving, and orchestrating operations. Robust background encompassing problem resolution, business development and customer relations. Thrives with unsurpassed drive, passion and commitment. Seeking to build upon acquired skills and exceed expectations in a challenging new position.

Work History
AT&T Specialty Support Manager, 06/2021 to Current
Total System Services, Inc.ID, ,
  • Maintained current and compliant records, monitoring and addressing variances through detailed analyses.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Supports AT&T operations as an internal company and external partner resource, as well as build relationships with support teams
  • Maintain healthy and positive working relationship with Telarus operations team members and channel teams
  • Works with the internal Telarus teams to support AT&T sale activities
  • Responsible for order entry, order management, escalation support, and billing credit requests
  • Log and maintain orders in SalesForce
  • Communicate order status and completion to customers in a timely manner
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Senior Client Coordinator, 01/2020 to 05/2021
Altice UsaMarina, ,
  • Manage a team of 10+ client concierges to assist in maintaining quotas while providing quality customer service to potential real estate clients
  • Responsibly work from a home office while maintaining company protocol
  • Act as the first point of contact for all leads through texting/chat according to predefined processes
  • Learn and utilize scripts that help determine key information like the lead's buying time frame, desired location, price point, etc
  • Identify lead's readiness and take appropriate action based on if the lead is ready (or not) to speak with one of our real estate agents
  • Utilize CRM for logging interactions with potential home buyers/sellers
  • Consistently follow up on all viable leads that are unresponsive, following predefined texting plans
  • Assist up to 100 clients daily to help with coordinating appointments to show marketed properties
  • Consistently exceed expectations on Key Performance Indicators (KPIs) driven by the company
  • Utilize platforms such as Slack, Zoom, Google, and Fin Analytics
Integrated Solutions Consultant, 03/2018 to 09/2020
Octapharma PlasmaTyler, TX,
  • Manage a team of 7+ consultants to ensure metrics were being met
  • Worked directly with technicians to create an exemplary customer experience with new and existing AT&T clientele
  • Built strong client relationships and provided high value-adding services, resulting in company market share increase
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
  • Contacted customers as soon as issues arose to immediately find resolution before problems escalated
  • Researched and customized service proposals for clients
  • Asked appropriate open-ended questions to discover prospects' needs and requirements
  • Serviced accounts on regular basis to propose new products or services and maximize revenue
  • Identified and analyzed key competitors and related products
  • Achieved sales goals and service performance requirements through new customer sales
  • Consistently ranked Top 10 in Gulf States since hire date
  • Chosen by leadership to have one-on-one dispatch session with Vice President, Karin Garrido
  • Appointed as team lead to prepare and train new hires
  • Fill-in for ISM on conference calls with upper leadership, as well as in office when necessary
  • Second quarter recipient of awards which included "Top Ranked Attainment" and highest award, "Top Postpaid Activations Sold" with 182% attainment overall
  • Consistently exceeded Key Performance Indicators (KPIs) driven by the company
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Responsible for driving and upkeeping a company vehicle as well as passing a Motor Vehicle Record (MVR) annually.
Retail Sales Consultant, 11/2016 to 02/2018
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Determining solutions for customers promptly and professionally
  • Engaged with customers in a sincere and friendly manner
  • Followed up with customers each week to verify that they were satisfied with purchases
  • Mentored new sales associates to contribute to the store’s positive culture
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Greeted customers in a timely fashion while quickly determining their needs
  • Trained new sales associates each quarter
  • Actively pursued personal learning and development opportunities
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Always one of the top 3 sellers within the store for 10 consecutive months
  • Regularly exceed goals given by management
  • Consistently exceeded Key Performance Indicators (KPIs) driven by the company
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Assistant Manager, 09/2015 to 10/2016
  • Welcomed customers into store and helped them locate items
  • Cultivated customer-focused shopping environment by greeting and responding to all customers in with friendly demeanor
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Interacted with customers upon entering store to determine what their needs were
  • Mentored new sales associates to contribute to store’s positive culture
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Encouraged sales staff to cross-sell complementary products and services to customers
  • Supervised and directed all merchandise and shipment processing
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Completed all daily tasks and special assignments with efficient and quality-driven approach
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Submitted reports to senior management to aid in business decision-making and planning
  • Salesforce proficiency
  • Microsoft Office proficiency
  • Passionate
  • Efficient and reliable
  • Multi-tasking strength
  • Personable
  • Goal-oriented
  • Positive and friendly
  • Excellent work ethic
  • Natural leader
  • Coaching and mentoring
  • Exceptional time management skills
  • Sales expertise
  • Networking skills
  • Oral and written communication
  • Strong client relations
BACHELOR OF SCIENCE: Psychology, English, Expected in
Xavier University of Louisiana - New Orleans, LA
  • Recipient of the Katherine Drexel $10,000 academic based scholarship
  • Honors in English
  • Psychology Club Publicity Chairperson
  • NAACP Member
  • Student Ambassador
  • Community service volunteer

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School Attended

  • Xavier University of Louisiana

Job Titles Held:

  • AT&T Specialty Support Manager
  • Senior Client Coordinator
  • Integrated Solutions Consultant
  • Retail Sales Consultant
  • Assistant Manager



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