integrated solutions consultant resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable and dedicated worker with extensive experience in Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Determined to find a long term career job and work harder then any other employee to be successful within the company.

  • Planning and coordination
  • Promotional planning
  • Customer needs assessment
  • Inside and outside sales
  • Territory sales
  • Product and service knowledge
  • Sales closing
  • Lead generation
  • Communication
  • People skills
  • Conflict resolution
  • Data management
  • Multitasking
  • Organization
  • On-site product demonstrations
  • B2B and B2C sales
  • Product management and pricing
  • Product merchandising
  • Leadership
  • Persuasive negotiations
  • Marketing strategy
  • Sales territory growth
  • Sales operations
Integrated Solutions Consultant, 03/2018 to Current
Total System Services, Inc.Warrendale, PA,
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Negotiated and closed deals with minimal oversight.
  • Called 5-10 warm leads each week to expand client base.
  • Presented professional appearance and assisted with product placement and visual merchandising tasks.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Implemented sales plans for classified newspaper advertising by identifying and calling on prospects.
Customer Service Representative, 01/2014 to 03/2018
Barnes Group Inc.Ogden, UT,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Exceeded company productivity standards on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Trained new employees on procedures and policies to maximize team performance.
  • Executed on-time and under-budget project management to resolve complex issues.
Forester, 05/2009 to 08/2009
Department Of The InteriorWellpinit, WA,
  • Wildland Firefighter
  • Engine crew member
  • Worked with trail crews on maintaining Appalachian Trail
  • Received hands on experience of counting fish population with the Fish and Wildlife (fish shocking)
Forester, 05/2008 to 08/2008
Department Of The InteriorWhiskeytown, CA,
  • Wildland firefighter
  • Completed chainsaw class S-212, “A” sawyer
  • Involved in several initial attacks
  • Received my prescribe burn member qualifications
  • Received a lot of experience using the chainsaw
  • Apart of a 12 person hand crew (firefighter)
  • Was a member of the Color Country crew
  • Evaluated forest diversity, inventoried numbers and checked the health of different specimens.
  • Spent a substantial amount of time conducting a variety of project work, including thinning stands using chain saws and burn prep and also, various engine training and hose lays
  • Established short- and long-term plans for forest management to maintain forest lands and resources.

  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Forest Fire Fighter, 05/2007 to 08/2007
US GovermentCity, STATE,
  • 1890 Firefighter STEP Student-James River Ranger District
  • Successfully completed Fire training in Pearl MS classes 100, 110,130,180 and 190 in firefighting
  • Wild land Fire Fighter
  • Assisted on trail maintenance
  • Worked on several wild land fires in North Carolina
  • Worked on a hand crew
  • Engine crew member
Education and Training
Bachelor of Science: Forestry, Expected in 12/2012 to Alabama A & M University - Normal, AL
  • Affiliations
  • AAMU Fire Dogs
  • Forestry Club
  • Multicultural Strategic Initiative Program (MWSI) Participant
  • Member of the Society of American Foresters (SAF)
Bachelor of Science: Forestry, Expected in 01/2009 to Tuskegee University - Tuskegee, AL
  • Consistently maintained high customer satisfaction ratings.
  • Helped trained every new hire that got the job as a Intergraded Solutions Manager.
  • Reached my goal month over month.
  • Accomplished being in the to 10% of production with At&t and earned a Summit trip to Florida.
  • Selected as team lead.
  • Recognized as Employee of the year for outstanding performance and team contributions. (2020)
  • Led team to achieve goals and recognition from upper management and financial reward.
  • Best Management plan as a Senior in College.

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Resume Overview

School Attended

  • Alabama A & M University
  • Tuskegee University

Job Titles Held:

  • Integrated Solutions Consultant
  • Customer Service Representative
  • Forester
  • Forester
  • Forest Fire Fighter


  • Bachelor of Science
  • Bachelor of Science

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