Insurance Customer Service Specialist Resume Example
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 20%.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Obtained underwriting approval by completing application for coverage.
- Monitored social media and online sources for industry trends.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Presented store update suggestions and layouts to management and stakeholders.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Neighbors on the Mount – Neighborhood community action group that came together to help improve the quality of life in Mt Washington and Duquesne Heights. We plan and execute several fundraisers throughout the year, raise money and donations for the local food bank, plan community cleanups and fun family activities for the community. Also help co-author the Love your Block Grant 2020 which was approved by the city.
Mt Washington Community Development Corp - helped plan and execute Party on the Mount event that hosted over 5,000 attendees on Grandview Ave, was used to raise funds for operating cost of the MWCDC.
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Resume Overview
School Attended
- Robert Morris University
Job Titles Held:
- Insurance Customer Service Specialist
- Bartender Shift Manager
- Licensed Insurance Sales Agent
- Store Co-Manager
Degrees
- Bachelor of Arts : Social Sciences
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