Highly enthusiastic customer service professional with 16 years client interface experience. Law Enforcement Professional/Managerial/Customer Service/Call Center Business Acumen as well as managerial and call center positions. Excellent communication skills to influence prescribing habits and drive territory growth, which command a unique ability for producing results, sustaining order, payroll and following protocols and a commanding leadership while delivering an infinite level of service.
G.C.I.C Certified, Microsoft Word, Excel, Power Point, Internet, Office Equipment, Focused, Energetic, Flexible, Proactive, Productive, Customer Service Driven
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Initial Loss Report Specialist09/2016 to Current State FarmDUNWOODY , GA
Handles inbound calls in a fast-paced environment to take loss reports ensuring prompt routing to other teams, providing a remarkable customer experience.
Communicating with customers in a courteous manner using approved scripts via phone and written correspondence.
Working in a collaborative team environment while meeting quality standards as well as being accountable to their team, their work and their schedule.
Detention Technician08/2006 to 09/2016 DeKalb County Sheriff OfficeDecatur, Ga.
Work between multiple inmate housing units doing cross check counts and multiple administrative detail duties as assigned.
Specific areas of responsibility include Bonding, Cash Bonds, Property Bonds, and Surety Bonds.
Front end responsibilities such as receptionist and accounts rep.
Other duties included male intake; booking male inmates that are placed under arrest, providing them with charges and bond amounts.
Additional duties include administering the personal & clothing property rooms, following strict guidelines and policies.
A seamless level of service is provided to the general public that approaches the front desk in pursuit of inmate information, inmate commissary, welfare checks and medical information concerning held inmates.
Customer Services Rep/Call Center05/2006 to 01/2010 Easy CareNorcross, Ga
Provide world-class customer service in every interaction for optimal call center performance and customer satisfaction.
Convert every customer call to a scheduled appointment or live transfer to Sales.
Handle a high volume of inbound calls and make in excess of 120+ outbound calls to existing customers, per day.
Captivate customers and cultivate interest in renewing their coverage as well as used proprietary software to manage contacts while processing applications.
Elicit and record customer information using a computerized system and achieve overall performance goals of the organization.
Manager05/2001 to 05/2006 Commercial Flooring ServicesAtlanta, Ga.
Ensured staff adherence to various company policies and procedures, hosting 3 quarterly educational seminars to disseminate important information concerning safety in and around Hartsfield/Jackson International airport.
Evaluated, interviewed and hired over 15 technical and administrative personnel.
Work between several different concourses at the Atlanta Hartsfield/Jackson International Airport.
Supervised the daily activities of 17 to 24 employees.
Managed budgets and payroll for 2 locations as well as successfully reduced unnecessary expenditures. Handled office duties, Liaison to AATC and DOA officials at Hartsfield/Jackson Airport.
DiplomaBerkmar High School
South Carolina State University- Second Semester Junior
Youth of the year Boys and Girls Club of Metro Atlanta and Gwinnett County
President of the Future Business Leaders of America and the Keystone Club
administrative, Bonds, budgets, C, call center, customer satisfaction, Customer Service, fast, Excel, office, Power Point, Microsoft Word, Office Equipment, payroll, personnel, policies, quality, receptionist, routing, safety, Sales, seminars, scripts, phone, written