Information Systems Technician Vfa 147 Help Desk resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Information Systems Technician adept at handling network, security and computer hardware problems for local and global enterprises. Familiar with NIPR, SIPR, ALIS, OMS, CV2 network environments and learns new information quickly to maximize performance. Background in both desktop and network support. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Hardworking, reliable, highly organized, proactive and punctual with team-oriented mentality.
Skills
Software Management
Virus Protection
Problem-Solving
Disaster Recovery
Network Security
User Support
Verbal and Written Communication
Controls Recordkeeping
Technical Troubleshooting
Data Backup
Application Configuration
Team Collaboration
Security Needs Assessment
System Testing
Hardware Installation
Performance Monitoring and Optimization
Problem Solving
System Diagnostics
Equipment Maintenance
Network Administration
Troubleshooting Skills
Permissions and Access Control
Project Management
Parts Inventory Management
Mobile Device Management
Packet Loss Testing
Decision Making
New Technology Integration
LAN and WAN control
Resource Allocation
Self Motivation
Analytical and Methodical
Quick Learner
CompTIA Security+ Certification
SOP Writing
Workstation Maintenance
Documentation and Recordkeeping
Virtual Machine Operation
Attention to Detail
Experience
05/2021 to CurrentInformation Systems Technician VFA-147 Help DeskNavy | City, STATE,
Completed installation, configuration and patching of hardware and software for users.
Trained new employees on support processes, procedures and knowledge base.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Conducted end-user training and provided technical support on hardware, software and network issues.
Diligently followed up with customers about existing orders, informing on status and responding to questions.
Managed user profiles, security access and shared file structures.
Delivered local and remote Tier 1 IT support for hardware and software to personnel.
Consistently responded to customer service emails within standard response window.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Improved overall company performance through increased IT uptime and effective cost reductions.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Responded to or escalated tickets based on severity and internal policies governing responses.
Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
05/2021 to CurrentInformation Systems Technician VFA-147 ISSONavy | City, STATE,
Changed passwords, permissions and user and group accounts.
Received and responded to incoming calls and emails regarding PC and hardware problems to prioritize issues based on level of impact and severity.
Updated network systems to support confidential company operations and eliminate hacking.
Made recommendations to improve security procedures and systems.
Analyzed system risk to identify and implement appropriate security countermeasures.
Audited networks and security systems to identify vulnerabilities.
Analyzed security procedure violations and developed plans to prevent recurrence.
Implemented and maintained security systems and controls.
Implemented plans to secure computer files against breach, destruction or accidental modification.
Remained current on all government policies and regulations, ensuring that company security measures met compliance.
Delivered consistent and quality mentoring, training and onboarding for new personnel.
03/2018 to 05/2021Information Systems Technician VFA-125 Help DeskNavy | City, STATE,
Successfully stood up VFA-125's first working Help Desk system.
Completed installation, configuration and patching of hardware and software for users.
Trained new employees on support processes, procedures and knowledge base.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Conducted end-user training and provided technical support on hardware, software and network issues.
Diligently followed up with customers about existing orders, informing on status and responding to questions.
Managed user profiles, security access and shared file structures.
Delivered local and remote Tier 1 IT support for hardware and software to personnel.
Consistently responded to customer service emails within standard response window.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Improved overall company performance through increased IT uptime and effective cost reductions.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Devised automation, backup and recovery protocols to preserve and safeguard data.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Responded to or escalated tickets based on severity and internal policies governing responses.
Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
03/2018 to 05/2021Information Systems Technician VFA-125 ISSONavy | City, STATE,
Changed passwords, permissions and user and group accounts.
Received and responded to incoming calls and emails regarding PC and hardware problems to prioritize issues based on level of impact and severity.
Updated network systems to support confidential company operations and eliminate hacking.
Made recommendations to improve security procedures and systems.
Analyzed system risk to identify and implement appropriate security countermeasures.
Audited networks and security systems to identify vulnerabilities.
Analyzed security procedure violations and developed plans to prevent recurrence.
Implemented and maintained security systems and controls.
Implemented plans to secure computer files against breach, destruction or accidental modification.
Remained current on all government policies and regulations, ensuring that company security measures met compliance.
Delivered consistent and quality mentoring, training and onboarding for new personnel.
Education and Training
Expected in 12/2019H40A NEC | Autonomic Logistics Information System ManagerLockheed Martin, Lemoore, CA, GPA:
Expected in 03/2018NEC 746A SYSAD | Information Systems Technician "C" IWTC Corry Station, Pensacola, FL, GPA:
Plan and configure routing protocols.
Manage and maintain a Microsoft Windows server.
Plan, implement, and maintain an active directory.
Plan, configure, monitor, and troubleshoot exchange servers.
Implement security on a network.
Implement and manage a network.
Understanding of CISCO routers and routing basics.
Training on Comptia Security+.
Understanding of Network and Server Administration.
Expected in 08/2017NEC 2790 | Information Systems Technician "A"IWTC Corry Station, Pensacola, FL, GPA:
Perform information systems technician duties and tasks.
Operate and troubleshoot software and hardware, local area networks, and Microsoft Windows software.
Investigate, troubleshoot, and research portable devices.
Completed Comptia A+ training.
Understanding of Cisco Network Fundamentals.
Understanding of Information Technology Essentials.
Understanding of Server Administration.
Expected in | Painting And PrintmakingSan Diego State University, San Diego, CAGPA:
Expected in | Painting And PrintmakingGrossmont College, El Cajon, CAGPA:
Expected in | Painting and PrintmakingSouthwestern College, Chula Vista, CAGPA:
Expected in | NursingSouthwestern College, Chula Vista, CAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.