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Information Systems Technician Vfa 147 Help Desk resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Information Systems Technician adept at handling network, security and computer hardware problems for local and global enterprises. Familiar with NIPR, SIPR, ALIS, OMS, CV2 network environments and learns new information quickly to maximize performance. Background in both desktop and network support. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Hardworking, reliable, highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Software Management
  • Virus Protection
  • Problem-Solving
  • Disaster Recovery
  • Network Security
  • User Support
  • Verbal and Written Communication
  • Controls Recordkeeping
  • Technical Troubleshooting
  • Data Backup
  • Application Configuration
  • Team Collaboration
  • Security Needs Assessment
  • System Testing
  • Hardware Installation
  • Performance Monitoring and Optimization
  • Problem Solving
  • System Diagnostics
  • Equipment Maintenance
  • Network Administration
  • Troubleshooting Skills
  • Permissions and Access Control
  • Project Management
  • Parts Inventory Management
  • Mobile Device Management
  • Packet Loss Testing
  • Decision Making
  • New Technology Integration
  • LAN and WAN control
  • Resource Allocation
  • Self Motivation
  • Analytical and Methodical
  • Quick Learner
  • CompTIA Security+ Certification
  • SOP Writing
  • Workstation Maintenance
  • Documentation and Recordkeeping
  • Virtual Machine Operation
  • Attention to Detail
Experience
05/2021 to Current Information Systems Technician VFA-147 Help Desk Navy | City, STATE,
  • Completed installation, configuration and patching of hardware and software for users.
  • Trained new employees on support processes, procedures and knowledge base.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Managed user profiles, security access and shared file structures.
  • Delivered local and remote Tier 1 IT support for hardware and software to personnel.
  • Consistently responded to customer service emails within standard response window.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Improved overall company performance through increased IT uptime and effective cost reductions.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
05/2021 to Current Information Systems Technician VFA-147 ISSO Navy | City, STATE,
  • Changed passwords, permissions and user and group accounts.
  • Received and responded to incoming calls and emails regarding PC and hardware problems to prioritize issues based on level of impact and severity.
  • Updated network systems to support confidential company operations and eliminate hacking.
  • Made recommendations to improve security procedures and systems.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Audited networks and security systems to identify vulnerabilities.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Implemented and maintained security systems and controls.
  • Implemented plans to secure computer files against breach, destruction or accidental modification.
  • Remained current on all government policies and regulations, ensuring that company security measures met compliance.
  • Delivered consistent and quality mentoring, training and onboarding for new personnel.
03/2018 to 05/2021 Information Systems Technician VFA-125 Help Desk Navy | City, STATE,
  • Successfully stood up VFA-125's first working Help Desk system.
  • Completed installation, configuration and patching of hardware and software for users.
  • Trained new employees on support processes, procedures and knowledge base.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Managed user profiles, security access and shared file structures.
  • Delivered local and remote Tier 1 IT support for hardware and software to personnel.
  • Consistently responded to customer service emails within standard response window.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Improved overall company performance through increased IT uptime and effective cost reductions.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Devised automation, backup and recovery protocols to preserve and safeguard data.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
03/2018 to 05/2021 Information Systems Technician VFA-125 ISSO Navy | City, STATE,
  • Changed passwords, permissions and user and group accounts.
  • Received and responded to incoming calls and emails regarding PC and hardware problems to prioritize issues based on level of impact and severity.
  • Updated network systems to support confidential company operations and eliminate hacking.
  • Made recommendations to improve security procedures and systems.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Audited networks and security systems to identify vulnerabilities.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Implemented and maintained security systems and controls.
  • Implemented plans to secure computer files against breach, destruction or accidental modification.
  • Remained current on all government policies and regulations, ensuring that company security measures met compliance.
  • Delivered consistent and quality mentoring, training and onboarding for new personnel.
Education and Training
Expected in 12/2019 H40A NEC | Autonomic Logistics Information System Manager Lockheed Martin, Lemoore, CA, GPA:
Expected in 03/2018 NEC 746A SYSAD | Information Systems Technician "C" IWTC Corry Station, Pensacola, FL, GPA:
  • Plan and configure routing protocols.
  • Manage and maintain a Microsoft Windows server.
  • Plan, implement, and maintain an active directory.
  • Plan, configure, monitor, and troubleshoot exchange servers.
  • Implement security on a network.
  • Implement and manage a network.
  • Understanding of CISCO routers and routing basics.
  • Training on Comptia Security+.
  • Understanding of Network and Server Administration.
Expected in 08/2017 NEC 2790 | Information Systems Technician "A" IWTC Corry Station, Pensacola, FL, GPA:
  • Perform information systems technician duties and tasks.
  • Operate and troubleshoot software and hardware, local area networks, and Microsoft Windows software.
  • Investigate, troubleshoot, and research portable devices.
  • Completed Comptia A+ training.
  • Understanding of Cisco Network Fundamentals.
  • Understanding of Information Technology Essentials.
  • Understanding of Server Administration.
Expected in | Painting And Printmaking San Diego State University, San Diego, CA GPA:
Expected in | Painting And Printmaking Grossmont College, El Cajon, CA GPA:
Expected in | Painting and Printmaking Southwestern College, Chula Vista, CA GPA:
Expected in | Nursing Southwestern College, Chula Vista, CA GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Japanese:
Limited
Negotiated:
Certifications
  • CompTIA Security+ Certified
  • Completed 2000 Hour Computer Operator Apprenticeship Certification
  • Completed 5000 Hour Internetworking Technician Apprenticeship Certification

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Resume Overview

School Attended

  • Lockheed Martin
  • IWTC Corry Station
  • IWTC Corry Station
  • San Diego State University
  • Grossmont College
  • Southwestern College
  • Southwestern College

Job Titles Held:

  • Information Systems Technician VFA-147 Help Desk
  • Information Systems Technician VFA-147 ISSO
  • Information Systems Technician VFA-125 Help Desk
  • Information Systems Technician VFA-125 ISSO

Degrees

  • H40A NEC
  • NEC 746A SYSAD
  • NEC 2790
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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