information systems manager business excellence manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Information Technology Manager with broad experience in managing IT organizations, business application development teams, implementation lifecycle, business process improvement, project management, IT compliance and ERP systems implementation in Fortune 500 manufacturing companies. Experience with leading IT teams in manufacturing and business environments to achieve business objectives via application of cost effective technologies. Ability to lead complex IT system development projects, manage in-house developers and external consultants in enterprise-wide applications in manufacturing environments. Hands on ERP project implementations with global manufacturing companies and post implementation expertise (SAP R/3, Pansophic -PRMS, Syteline and MAPICS). Experience with Manufacturing Execution Systems (MES) vendor selection and implementation. Expertise in the application of Project Management techniques to deliver business solutions. Ability to effectively communicate with business users and technical teams at all levels in the organization. Strong systems analysis skills with the ability to translate user input into documented requirements. Strategic planning skills with the ability to manage in a diverse workplace and communicate at all levels of the organization. Hands on experience with IT Compliance, computer operations administration, disaster recovery plans, IT internal controls, Sarbanes-Oxley 404, IT security and governance.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
01/2007 to PresentInformation Systems Manager /Business Excellence ManagerMarous Brothers Construction | Atlanta, GA,
Power transmission components manufacturing Responsible for the Information Systems, SAP improvement projects and front office Process Improvement projects at the Alamo Electrical Components and Insulation manufacturing plant.
Project Manager and Site Lead for the North America implementation of SAP ERP at the Alamo factory.
Successfully managed and controlled all implementation tasks in this complex integration project.
Lead a team of 16 local and remote consultants during the SAP R/3 EPR implementation schedule.
Interact with the ABB Corporate SAP project office to finalize all schedules, legacy systems integration, legacy data migration, unit testing and end-to-end testing.
Spearheaded and lead the adoption of formal Project Management process and methodology resulting in moving the organization to a Project Maturity Level 2 in three years.
Managed a project to implement Bar Code data collection for Receiving and material movements process for the factory integrated to SAP Lead process improvement projects aimed at productivity and cost improvements in Engineering Design systems (Windchill) and office procedures such as Document Management systems.
Project Manager for the Common Product Life Management (cPLM - Windchill V10.1 M030) project implementation for the Alamo engineering design and R&D group.
Lead the analysis and requirements gathering process to evaluate the implementation of a custom Manufacturing Execution System (MES) for factory shop floor automation and data acquisition.
Partner with manufacturing process engineer to evaluate the replacement of obsolete data collection systems, including upgrading of obsolete PC clients resulting in accurate data collection for SPC.
Spearheaded technology improvement projects to upgrade the facility CISCO Switches, LAN cabling and expansion of the wireless access points into the factory to facilitate future wireless data collection projects.
01/2007 to 01/2007Project ManagerWartsila Oyj Abp | Surrey, CA,
Technology solutions provider Project Manager with the Mortgage Product System division responsible for applying Project Management tools and process to provide system enhancements and changes to custom mortgage processing systems for external clients.
Manage all aspects of the applications development cycle from project initiation to production implementation.
Managed concurrent custom application developments and modifications and a staff of 6 developers.
Interact with the Systems Analyst division coordinating time and schedules to evaluate customer requests.
Produce detailed project plans using MS Project Enterprise for all project activities and communicate plans and changes to internal and external customers.
Performed project post-implementation reviews with internal and external customers and identify improvement opportunities for the Custom Programming Division.
Maintain profit and loss information relative to projects in progress and report final deviations to management.
01/1996 to 01/2006IM ManagerJones Lange Lasalle Inc. | Fargo, ND,
Contact lens manufacturing During my tenure I managed several IT systems development and manufacturing support groups.
These include the Manufacturing Systems Computer Integration (CIM), Data Center / Computer Operations and the IM Compliance teams in a highly automated 24 x 7 FDA regulated manufacturing environment.
Strong internal relationship management working with users to analyze, interpret, evaluate and prioritize IT requests.
Other roles included the Chief Information Security Officer for the company and the SAP Security Manager for a global SAP R/3 implementation.
Selected to work in the SAP R/3 ERP global deployment project with focus on the PP / MM modules.
Designed system interfaces for legacy manufacturing systems, Bill of Material and Routing master records and created user training materials.
Project Manager for the SAP R/3 global security re-engineering project.
Reduced number of roles by 60%.
Eliminated all excessive user access and documented all remaining segregation of duties.
Developed global SAP security policies and a SAP Security manual resulting in positive audit ratings.
Implemented and managed the SAP Change Control Board (CCB) to manage the build/change process and transport to production of system enhancements and modifications.
Organized the Manufacturing Systems Computer Integration (CIM) business steering committee to evaluate, approve, fund and prioritize manufacturing projects.
Project Manager for complete ERP system upgrade (PRMS) including controlling project budget, internal and external resources and implementation tasks.
Lead the evaluation, analysis and vendor selection process to implement a companywide MES system for the production processes.
Working with QA, managed the development of a validated Customer Complaint recording and tracking system.
Managed an outsourced $1.2 million dollar project to replace an obsolete manufacturing support system for contact lens manufacturing legacy process.
Tracked budget, project plans, test plans and validation activities.
Implemented formal SDLC process to support the systems development and implementation projects within the IM teams that resulted in the effective utilization of internal and external resources.
Organized and managed the newly created IT Compliance Group which focused on Sarbanes-Oxley 404, Internal Controls and SAP Security for the IT division.
01/1988 to 01/1996ManagerOMJ PHARMACEUTICALS | City, STATE,
Pharmaceutical ophthalmic manufacturing Managed the Information Systems division which included computer operations, applications development and support, data entry and network teams in a 24 X 7 FDA regulated pharmaceutical manufacturing plant.
Planned and managed the physical and logistics to move the IS division to a new location, including all hardware, a new computer room, PBX and supporting functions.
Implemented programming and operational standards and procedures for the division.
Project Manager for the Raw Material and Distribution barcode warehouse project that replaced manual material movements with automated or scanned transactions.
Project Manager for the ERP system implementation (MRM) replacing the MAPICS ERP system.
Led the functional design, vendor selection and implementation project plan for the installation of the company Local Area Network replacing all existing Token Ring infrastructure.
Planned and managed the installation and migration from a legacy PBX system to an Octel PBX system.
Restructured the department, reducing head count by 6 and re-training of data entry operators.
Provided leadership in the consolidation and transition of the Sales, Customer Service and Distribution operations to Ciba Vision.
Selected to be a member of the Process Improvement Core team and certified as a Quality instructor.
Education
Expected in to to MA | Computer Resources and Information ManagementWebster University, Jacksonville, FLGPA: GPA: 3.8 Computer Resources and Information Management GPA: 3.8
Expected in to to BA | Business and Computer ScienceInter American University, San German, PRGPA: GPA: 3.8 Business and Computer Science GPA: 3.8
Expected in to to ABB IS Project Manager Certification ABB Management Development Program
ABB Operations Excellence (OPEX) certification Certificate in Management Practices
SOX 404 Requirements and compliance Six Sigma Champion training
Certified Quality Instructor | , , GPA:
Languages
Fully Bilingual - English / Spanish
Skills
automation, budget, cabling, CIM, hardware, Computer Operations, clients, Customer Service, data acquisition, data collection, data entry, data migration, Document Management, engineer, Engineering Design, Bilingual - English, ERP, focus, front office, functional, Information Security, Information Systems, Instructor, Insulation, Local Area Network, LAN, leadership, logistics, Management Development, manufacturing process, MAPICS, materials, MES, Manufacturing Execution System, access, office, PP, MS Project, migration, Enterprise, network, PBX, policies, processes, Process Improvement, profit and loss, Programming, progress, Project Management, project plans, Quality, QA, Receiving, recording, re-engineering, relationship management, requirements gathering, Routing, Sales, SAP, SAP R/3, Sarbanes-Oxley, SDLC, Six Sigma, Spanish, SPC, CISCO Switches, Systems Analyst, systems development, systems integration, user training, Token Ring, transmission, upgrading, upgrade, validation, Vision
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Resume Overview
School Attended
Webster University
Inter American University
Job Titles Held:
Information Systems Manager /Business Excellence Manager
Project Manager
IM Manager
Manager
Degrees
MA
BA
ABB IS Project Manager Certification ABB Management Development Program
ABB Operations Excellence (OPEX) certification Certificate in Management Practices
SOX 404 Requirements and compliance Six Sigma Champion training
Certified Quality Instructor