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Informatics Analyst Resume Example

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INFORMATICS ANALYST
Summary

Skilled professional with over 9 years experience in health care report development and working towards ASA certification. Proven problem solving ability with solid background in data analysis. Open-minded to new technology.

Experience
Alere HealthAtlanta, GAInformatics Analyst08/2010 to 03/2012
  • Created, validated and generated claim based Client Outcome Reports for health care utilization, financial and clinical performance indicators.
  • Analyzed data from customized databases developed for tracking metrics related to medical cost and utilization to ensure accurate reporting of data.
  • Created and executed SQL queries for problem solving and analysis for strategic planning and executive level decision support.
  • Utilized SAS and SQL to develop and automate complex reports requested by Client Managers.
Senior Data Reporting Analyst12/2009 to 08/2010
  • Served as primary contact for call center telecom operational reporting.
  • Created new reports to help meet organizational goals, support client audits, prepare case study reviews, and begin process improvement initiatives.
  • Automated manually produced center reports using SSRS and VB to streamline report development, generation and presentation through client-server and web-based environments.
  • Collaborated in team effort to create implement on-demand and scheduled reports that combined data from different sources for center reports cutting down report generation time by over 50%.
  • Promoted to Informatics Analyst.
Data Reporting Analyst08/2004 to 12/2009
  • Reviewed and analyzed call data and statistics, telecom reports on call center productivity.
  • This information formed the basis of staffing models that identified gaps and justified hiring of additional nurses.
  • Prepared call center reports from different systems that ensured optimal operating efficiency and identified trends and problems that led to negative service levels.
  • Worked directly with Director of Operations to create dashboards and key performance indicators reports delivered to upper management.
  • Developed processes that integrated telephonic data from multiple sources.
  • This allowed for reliable and timely reports to call center supervisors and cut delivery time by over 60% Promoted to Senior Data Reporting Analyst.
Care Coordinator08/2002 to 08/2004
  • Requested lab results from doctors' offices for participants in Disease Management program.
  • Received patient lab results and entered data in clinical system.
  • Reviewed call outcomes and identified records needing telephone phone number search.
  • Searched and updated thousands of patients records with new phone numbers obtained from third-party vendors.
US Food ServiceAustell, GAAccounts Receivable Clerk07/2002 to 08/2002
  • Worked on assignment during company's conversion to new accounting system.
  • Entered data and reconciled reports.
BP OilKennesaw, GACustomer Sales Representative07/1998 to 08/2002
  • Worked in fast paced environment to meet and satisfy customers' needs.
  • Balanced accounts and compiled reports of sale activities for each day.
  • Received merchandise for store.
Education
Master of Business Administration:Business Information Systems ManagementMay 2001Kennesaw State University, Kennesaw, GA
Bachelor of Education (Science) Degree:Mathematics, Physics and EducationEgerton University, Njoro, Kenya

ASA (Associate of the Society of Actuaries) 

Exams passed: Exam P, Exam C

Skills

Databases and Applications: SQL, Informix, Oracle, MS Access

Business Applications: SQL Server 2005/2008 (including Management Studio, SSRS, SSIS and SSAS), Visual Studio, MS Office Suite, MS Project, MS Visio, VB, SAS, SPSS, R, Siemens and Avaya telephony applications


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Resume Overview

Companies Worked For:

  • Alere Health
  • US Food Service
  • BP Oil

School Attended

  • Kennesaw State University
  • Egerton University

Job Titles Held:

  • Informatics Analyst
  • Senior Data Reporting Analyst
  • Data Reporting Analyst
  • Care Coordinator
  • Accounts Receivable Clerk
  • Customer Sales Representative

Degrees

  • Master of Business Administration : Business Information Systems Management May 2001
    Bachelor of Education (Science) Degree : Mathematics, Physics and Education

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