Indirect Sales Executive with 10+ years experience. Areas of expertise include Administration, Customer Service, Sales, and Marketing.
accounts payable, business plans, direct mail, legal documents, marketing materials, newsletters, Sales, sales and training, Sales Training
Strong verbal communication
Indirect Service Executive, 04/2014
to Current Cricket Wireless – Beaumont,
Mentor and develop Sales Teams to ensure consistency and effectiveness of offers and/or promotions initiated by accounts/company and that they are flawlessly executed Customize and deliver training to fit the needs of each Authorized Retail Partner Manage roll-out of company programs, tools, trainings, and instills a culture of excellence Analyze business reports for trends and communicates findings to local Authorized Retail Partners to develop effective business plans Serve as a liaison between the Authorized Retail Partner and company to identify and resolve issues Serve as point of contact for escalated customer issues and ensure timely and appropriate resolution of all customer issues Plan and participate in events to build and strengthen relationships with Authorized Dealer Partners Develop sales and training objectives for each Authorized Retail Partner to build and achieve sales goals Successfully meet all assigned sales goals.
Indirect Service Representative, 10/2009
to 04/2014 Cricket Communications – Beaumont,
Compiled market wide reports and distributed to all Senior Management Ordered, organized, and distributed all marketing collateral for our Indirect Dealers Handled multiple Dealer/customer issues; including billing issues, payment research forms, network escalation forms, warranty/insurance issues, and customer service issues Compiled and executed various training presentations - New Hire Training, Sales Training, Promotional Trainings, etc.
Established and maintained relationships with Dealer Managers and Sales Representatives Conducted weekly visits with all 19 Indirect Dealers in the Golden Triangle and Lake Charles areas Compiled and submitted all legal documents for new Dealer on-boarding Responsible for meeting monthly sales goals successfully.
Sales Coordinator, 03/2008
to 10/2009 Lindsay B. Bolser Cricket Communications – Beaumont,
Compiled market wide reports and distributed to all Senior Management Ordered and distributed all Dealer and Direct store marketing collateral Oversaw Accounts Payable and received, coded, and submitted all invoices for the market Planned, coordinated, and executed all market marketing events - South Texas State Fair, Business Expo, Kid's Fest, Beaumont Jazz Fest, Beaumont Christmas Festival and Parade Created marketing/direct mail pieces - flyers, Winback Coupons, door hangers Coordinated all management calendars Handled multiple Dealer/customer issues Compiled New Dealer Training PowerPoint presentations Created Golden Triangle Marketing PowerPoint for Regional Management Responsible for meeting minutes - retention meetings, marketing meetings, indirect sales meetings Created, organized, and maintained customer call logs Ordered all needed office supplies Maintained vendor relationships Compiled monthly Dealer survey results Provided customer support to local Walmart and Dollar General Stores to ensure product effectiveness and help with problem resolution Supported account manager with issues and training on client visits.
Promotions Coordinator, 08/2007
to 03/2008 Babies R Us – Beaumont,
Organized and executed all in-store and out of store marketing events Distributed marketing materials to local OBGYN offices, including flyers, New Mother Guides, and registry materials Created flyers/marketing materials for the golden triangle area which included flyers, event calendars, and coupons Complied statistical reporting for Regional Management Increased baby registry numbers by 30% monthly.
Responsible for process protocol for company-wide database.
Upheld company policy regarding usage.
Conducted companywide training for database usage, regulations, and policies.
Complied Management reporting.
Senior Administrative Assistant/Marketing Specialist, 07/2003
to 08/2006 Lindsay B. Bolser Strategic Staffing Solutions – New Orleans,
Assisted in leading and taking minutes for all Account Manager, Recruiter and Branch meetings Organized Branch Manager and Account Managers calendars Responsible for compiling weekly status reports, quarterly status reports, and all statistical reports Updated and maintained branch website with current positions and events Built various PowerPoint presentations for Branch's needs Created monthly direct mail pieces, including flyers, post cards, invitations, and company newsletters Creating various monthly marketing pieces for existing and potential clients Created and distributed bi-weekly public relations emails highlighting various consultants and important news events Planned companywide crawfish boil and client appreciation events by coordinating with multiple, various vendors Screened resumes for possible candidates Compiled and administered all contracts and new hire paper work Handled benefits enrollment and all outstanding benefits issues Answered all incoming calls and routed them to the appropriate parties Processed weekly payroll for 80+ Consultants by gathering timesheets and inputting into our payroll system Responsible for accounts payable, creating and submitting purchase orders, and coding invoices.
Bachelor's: General Studies,
Lamar University - Beaumont,
TX General Studies
Delgado Community College - New Orleans,LA Management/Marketing