Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.
Supervised and train staff in determining client eligibility for Income Maintenance program services and benefits such as Cash, SNAP and Medical assistance. Assist eligible clients in obtaining services, and refer clients or their family members to appropriate agencies or community resources for social and employment services. Work involves interpreting income maintenance program policies and procedures; providing formal guidance and leadership for staff regarding interviewing clients and reviewing and updating case records; ensuring the accuracy, completeness and timeliness of decisions on clients' eligibility for benefits and services; distributing casework assignments; supervising caseload management and completing employee performance evolutions.
Determined if applicants meet the eligibility requirements for public assistance programs such as Cash Assistance, SNAP, and Medical Assistance. Interview persons applying for public assistance programs, establish and maintain with the client an Agreement of Mutual Responsibility, help clients identify and remove barriers to financial self-sufficiency, determine the assistance programs for which applicants qualify, and make referrals for appropriate services.
Interviewed applicants for unemployment compensation claims to determine eligibility for UC benefits. Processed Scheduled UC payments. Contacted employer regarding income adjustments. Calculated UC benefits overpayment's.
Completed regular reports on activities within and around the company premise. Diffused volatile situations before they happened. Made schedule rounds through out the premise to insure the safety and security of customers, staff and company property. Contact emergency responders when required.
Operated and maintained the Stinger weapons system. Performed various security duties.
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