Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Hardworking and reliable Cashier and Sales Associate with strong ability in customer service and money handling. Offering excellent telephone skills, high skills in using company equipment to locate merchandise for customers and excellent inventory skills. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Outstanding customer service
Customer service understanding
Inbound customer calls
Providing customer support
Answering inbound call
Greeting customers
Customer inquiry resolution
Customer complaint resolution
Serving customer needs
Directing calls
Educating customers
Handling customer complaints
Banking and financial services background
Customer financing
Product and service troubleshooting
Customer service oriented
Financial Services
Product and service understanding
Retail sales customer service
Exceptional customer service skills
Experience
In Call Customer Service, 04/2010 - 04/2015 7-Eleven, Inc. – Quincy, MA,
Resolved average of 300 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers regarding Cell Phone needs, addressing Technical and Billing concerns.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Processed customer account changes.
Assisted 300+ callers per week in fast-paced environment.
Evaluated benefits for each caller to determine service needs and address concerns.
Provided excellent services for customers by following up on issues, regarding billing and special orders.
Exceeded incoming call service goals while leveraging customer service, sales and employee management best practices.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Set up and activated customers phones.
Assisted approximately 50+ customers each day with Cell Phone and Billing questions.
Consulted with customers to determine best methods to resolve service and billing issues.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Ranked in top 90% for customer satisfaction among 200+ competing customer service representatives.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Cashier/Sales Associate, - Walmart – City, STATE,
Helped customers find specific products, answered questions and offered advice.
Properly verified customer identification for alcohol or tobacco purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed 100+ transactions per day with exceptional accuracy.
Worked closely with front-end staff to assist customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues regarding customer complaints and escalated worsening concerns to managers for remediation.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Received payments for extended protections and issued receipts.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving all issues.
Assisted Customer Service Managers with completing end-of-day counts and securing funds to prevent loss or theft.
Processed customer payments quickly and returned exact change and receipts.
Sales Associate, Cashier, Department Manager, - Walmart – City, STATE,
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Enforced safety rules and other policies to protect employees and minimize company liability.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Treated associates with fairness and respect, providing recognition of accomplishments.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Delegated work to staff, setting priorities and goals.
Ensured that all Domestics and Furniture department employees presented positive, exemplary image to customers.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Coached, trained and mentored new team members and manager trainees.
Followed all safety protocols and company processes and procedures.
Supervised 1 full-time and 2 part-time employees.
Conducted yearly performance reviews to organize training and development for staff.
Handled night shift overstock, restocking and inventory control.
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