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Immunology Nurse Ambassador Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Bachelor of Science Registered Nurse with extensive practice in healthcare and patient services, including pharmaceutical industry experience. Strong communication skills to deliver product education and medication access information, telephonically and virtually, using program-approved digital resources. Highly organized, detail-focused and self motivated, with the ability to function independently and collaboratively within a multidisciplinary team to accomplish goals. Demonstrates excellent leadership and management skills.

Skills
  • Pharma product support
  • Virtual & telephonic injection training
  • Multidisciplinary team collaboration
  • Committed to excellent service
  • Health literacy evaluation
  • Clinical practice and judgment
  • Individualized patient education
  • Mentoring and precepting proficiency
  • Territory management
  • Policy and procedure adherence
  • Leadership experience
  • Self motivated
  • Prioritization with fluctuating needs
  • Veeva, iEngage and Five9 experience
Work History
Immunology Nurse Ambassador, 04/2020 to Current
IQVIA/AbbVie City, STATE,
  • Provide patient support for three different targeted immune modulator medications and education on their unique mechanisms of action
  • Provide individualized, disease state education on eight different indications
  • Deliver telephonic and virtual injection training for two medications, using both pen and syringe devices
  • Coordinate and facilitate connection between patients and program approved digital and paper resources
  • Provide medication access information, including individual insurance coverage, savings programs, assistance programs and reimbursement options
  • Utilization of motivational interviewing to educate, motivate and empower patients to maintain treatment compliance
  • Provide case management and adherence support, including refill reminders for physician prescribed medication schedule and follow-up HCP appointments
  • Recently promoted to dual role of Nurse Ambassador and pilot program Nurse Advocate
  • Consistently overachieve on key point indicators related to job performance
Hepatology Nurse Ambassador, 02/2019 to 03/2020
IQVIA / AbbVie City, STATE,
  • Provide telephonic and face to face education to patients regarding HCV disease-state and prescribed medication, using approved, patient-based resources
  • Utilize motivational interviewing to motivate and empower patients to pursue positive behavioral change to improve treatment compliance and outcomes
  • Assist patients in developing communication skills to engage in meaningful and productive patient-HCP conversations
  • As DST, train team members, best practice development and facilitation, and national meeting pull-through
  • Continuously building relationships within the company, striving to meet needs, exceeding expectations and overcoming challenges
Cardiac Rehabilitation Registered Nurse, 07/2018 to 02/2019
Texas Health Resources City, STATE,
  • Performed one-on-one new patient intake assessments. Obtained extensive medical history, medication reconciliation and psychological health evaluation
  • Collaborated with exercise physiologists and dietitian to create patient-centered, individualized plan of care
  • Educated patients about their specific medical conditions utilizing approved evidence-based resources
  • Motivated and empowered patients to implement healthy lifestyle choices and demonstrate treatment compliance
  • Monitored patients during exercise sessions. Evaluated and modified exercise plan based on individual performance
Level IV Certified Cardiac Charge Nurse, 02/2012 to 02/2019
Texas Health Resources City, STATE,
  • Managed nursing staff, evaluated fluctuating staffing needs, delegated assignments, oversaw admissions/discharges, resolved staff concerns and patient grievances
  • Collaborated with patients and their families, physicians, social workers and leadership to advocate for and promote best patient outcomes
  • Certified Versant Residency Program Preceptor to orient and train new nurses, conduct competency check-offs, weekly evaluations and bi-weekly debriefing meetings
  • Designated Unit Preceptor to orient new hires and train those new to Charge Nurse position
Education
: Clinical Trials Design And Management Certificate, Expected in
to
University of California - San Diego - La Jolla, CA
GPA:
Bachelor of Science: Nursing, Expected in 08/2015
to
Texas Tech University - Lubbock, TX
GPA:
  • Graduated Summa Cum Laude
Associate of Applied Science: Nursing, Expected in 12/2011
to
Tarrant County College District - Fort Worth, TX
GPA:
  • Dean's List Recognition
Leadership

Individually selected to pilot dual-role Nurse Ambassador and Nurse Advocate positions to provide patient support at two unique points in patients' treatment journeys. Served as District Trainer for West District Specialty Team. Duties included training and mentoring staff, developing and facilitating best practice training sessions during bi-weekly conference calls, content pull-through from national meetings, collaborating with fellow district trainers across silos to best serve my team and our patients, and providing peer-coaching upon request. In my clinical roles

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Resume Overview

School Attended
  • University of California - San Diego
  • Texas Tech University
  • Tarrant County College District
Job Titles Held:
  • Immunology Nurse Ambassador
  • Hepatology Nurse Ambassador
  • Cardiac Rehabilitation Registered Nurse
  • Level IV Certified Cardiac Charge Nurse
Degrees
  • Bachelor of Science
  • Associate of Applied Science

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