High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Currently responsible for a team of 65 professionals. I have worked for IHOP for seven years. My experience as a server made me uniquely qualified for the title that I have today. I have a passion to serve, and to ensure that all guests leave happy.
I am serv-safe certified, and am also certified as a food safety manager. I adhere to all standard operating procedures, and ensure that all safety guidelines are followed.
I am a very happy individual, that enjoys having a good time while I work. I also take my position in the food service industry very seriously, and always put my guests safety first. I provide genuine hospitality to our guests which ensures customer loyalty to the IHOP brand.
Responsible for serving IHOP guests, up-selling. Team building,
Scheduled the routes of four full time pest control technicians. Managed the office staff consisting of 14 team members. Completed all administrative duties for the office, including route data, recruiting and hiring for new staff, performance appraisals, compensation.
Surpassed revenue goals in four consecutive quarters.
Managed team of 22 professionals. Directed strategic initiatives to achieve our sales goals.
Completed a 3 year technical development program with Electronic Data Systems in Dallas, Texas.
Leadership Development Program- Austin Community College ; Fall 2012
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