ic consultant resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
To obtain information technology position, which could lead to advancement in a fast paced, challenging working environment.
  • Setup and Administer the Citrix Environment
  • Plan the Thin Client Roll out to warehouses and provide ongoing support
  • Provide Documentation for systems and software installation
  • The ability to work independently or as an effective part of a team
  • Maintain the Windows Deployment Services to keep imaging applications up to date
  • Install PC hardware and software to support end users
  • Support various server based systems
Technical Skills
Citrix 7.1 2

Citrix Adminstrator

  • Designed and Implemented the new Citrix environment

Thin Client Setup

  • Work with various thin clients to determine which would be the best for the warehouse and the plant kiosk
Work Experience
IC Consultant, 05/2015 - 10/2015
ITG Brands, LLC City, STATE,
  • Assist with transition activities which involved testing software for data collection, removing logos from applications, moving users and their equipment to different offices and ensure that all peripherals were connecting and ready for use.
  • Maintain the Citrix environment update catalogs, delivery groups and storefront.
  • Test Xen app for the use of different applications.
  • Introduce users to the Citrix environment and the functionally of the environment.
  • Work with consultants that are having issues getting connected Facilitate with the Network team on Java versions and IE versions that are recommended for users connecting from outside the company network
  • The warehouse thin clients are being reconfigured with new IP addresses and DNS changes for the printers are being implemented
  • Install PC hardware and software and ensure that it is working correctly and provide printer support for users at all locations of the Company Resolve technical issues by researching on the internet asking team members and documenting steps that are used to resolve issues.
IC Consultant, 05/2009 - 05/2015
Lorillard Tobacco Co City, STATE,
  • Installed, Configured and Support the Citrix environment.
  • The Citrix environment is utilized by warehouses, users and consultants Planned and documented the warehouse upgrade deploying thin clients and printers to the remote locations utilizing the new Citrix system.
  • Maintain and update as necessary the Windows Deployment server, adding new versions of software or computer drivers when it is needed.
  • Provide documentation to my team members on how to update the deployment server
  • Research technical issues on the internet and ask team members for assistance with problems
  • Work with the network group in determining network related problems and test new software for the network group
  • Install PC hardware and software and ensure that it is working correctly and provide printer support for users at all locations of the Company Support the end users to solve business problems, review the requirements and suggest various solutions to resolve the issue.
  • Develop documentation for common processes for both support staff and end-users.
  • Set up Plant kiosk with citrix and the users physical computer so while on the plant floor they can access or make changes in real time with out having to walk back to their office
IC Analyst, 01/2002 - 05/2009
Lorillard Tobacco Co City, STATE,
  • Install PC hardware and software to support the end users in the R & D facility and other facilities when needed.
  • Set up new computers and ensure the transfer of all files is complete.
  • Make sure that newly installed software and hardware functions properly on the pc.
  • Troubleshoot computer problems related to software and hardware issues using internet resources and the knowledge of team members to resolve problems.
  • Install and ensure that the printers and other peripherals are in working order.
  • Replace memory, hard drives, floppy drives and etc.
  • Support the Chromeleon Chromatography Data System application and hardware.
  • This includes user maintenance, system upgrades, troubleshooting and installing new Chromeleon servers as required.
  • Assist end users with software problems and work with the vendor regarding new instrumentation and system upgrades.
  • Assist with the Labware LIMS software installation, setting up label printers, balance configurations, and troubleshoot problems using terminal services Provide documentation for software installations, balance configuration settings, and Chromeleon instrument server upgrades.
R&D Programmer, 09/1999 - 01/2002
Lorillard Tobacco Co City, STATE,
  • Provide hardware and software support for users in the Research Center.
  • Develop technical computer programs using Visual Basic, Visual Interdev and SQL.
  • Create Access databases for users and generate Crystal Reports.
  • Involved in the planning for the network rewire.
  • Created maps in Visio for the new network showing where the wires go in order for us to easily trace them in case of network problems.
  • Assist users in creating scientific macros using Excel.
  • Setup user folders and provided instructions to users for the Research Archive Process.
  • Planned and administered the implementation of the Chromeleon Data System, which involved setting up computers and organizing a plan for the way the new system was installed.
  • Setup training classes for the Chromeleon Software training.
  • Involved in setting up users folders and security on the server for backing up/retrieving of files for the users and for record retention policy.
Education and Training
B.S: Management Information Systems, Expected in
Winston Salem State University - Winston Salem, NC
GPA: GPA: 3.7 Overall 3.1 Dean's List Fall 1997, Spring 1998, Fall 1998, Spring 1999
Status -

GPA: 3.7 Overall 3.1

Dean's List Fall 1997, Spring 1998, Fall 1998, Spring 1999

Association for Information Technology Professionals (AITP)

Students in Free Enterprise (SIFE)

Sigma Beta Delta Honor Society

Help Desk Support for Xen Desktop and Xen App

Managing App and Desktop Solutions with Citrix Xen App and XenDektop 7.5

Citrix XenApp and XenDesktop 7.5 Boot Camp


ask, balance, catalogs, Citrix, hardware, Crystal Reports, Client, clients, data collection, databases, delivery, Documentation, DNS, drivers, floppy drives, hard drives, Help Desk Support, imaging, Information Technology, IE, IP, Java, LIMS, logos, macros, Managing, memory, Access, Excel, Windows, Enterprise, Network, organizing, PC hardware, peripherals, printer, printers, researching, Research, scientific, servers, Sigma, software installation, testing software, Software training, SQL, software support, Troubleshoot, troubleshooting, upgrades, upgrade, Visio, Visual Basic, Visual Interdev

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Resume Overview

School Attended

  • Winston Salem State University

Job Titles Held:

  • IC Consultant
  • IC Consultant
  • IC Analyst
  • R&D Programmer


  • B.S

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