IA/Security Specialist Resume Example Sandtech Solutions

IA/SECURITY SPECIALIST

Professional Summary

Seasoned professional with active DoD Top Security clearance and IAT Level II (Sec+ ce-exp. Dec. 2023) who drives the identification requirements across business units and identifies substandard processes through evaluation of real-time data. Significant experience within customer service related but not limited to information technology, teaching, and retail for which she has received recognition for excellent customer service from both government clients and end users. Proficient organizational skills enable her to readily access needed information to complete assigned tasks. She has assisted with the transition of web-based versions of software, call center ticketing (Remedy) , and online retail ordering to include workaround and training fellow workers. She broadcasts information to units/organizations for upcoming assessments, tasking orders, and memorandum.

Skills

Excellent customer service
Organization
Motivated
Dependable

Reliable
Sense of Urgency
Ability to Prioritize

Work History

IA/Security Specialist 08/2020 to Current
SandTech Solutions – Washington, DC

844 Communications Group
MTO for Active Directory (AD) Object Management -assigned Managers and validated as necessary to prevent deletion of Organizational Accounts, Security Groups, and Distribution Lists
Verified that user accounts were still valid before enabling those that were disabled due to no login for 90+ days
Prioritize tasks to assist with GOs and VIP customers for accounts, DLP Waivers, etc. (Have completed DLP Waivers in less than 24 hours.)

Cyber Network Defense Specialist 09/2012 to 07/2020
Perspecta – Washington, DC

844 Communications Group
Processed and maintained list of all approved removable media devices for AF National Capital Region (AFNCR)
Submit required list of all approved removable media devices for annual Maintenance Tasking Order (MTO) for revalidation of DLP for AFNCR with 100% accuracy
Screened account requests for all AFNCR personnel for Non-secure Internet Protocol Router (NIPR) Network and Secure Internet Protocol Router (SIPR) Network to include all AFNCR privileged users for Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB) and Pentagon (PNT)
Granted access to Security Groups for JBA, JBAB, and PNT
Reduced DLP Violations on reports from 83 NOS by 800%
Single-handedly performed AF Notice and Consent assessment for AFNCR with 100% accuracy

Lead, DEERS Security Team09/2012 to 12/2014
Hp Inc. – Alexandria, VA

Executes and oversees the daily operations fo the DEERS Security Team (DST)
Grants access for all Site Security Managers for all RAPIDS ID Card Facilities (DOD-enterprise)
The initial contact for government concerns about sites created, additions/removals of site managers, for all locations creating Common Access Cards (CAC)
Ensures the daily SLA is met for sending temporary PINs to military academies
Trained team members and created documentation of processes to be followed by all team members to include protection of Personally Identifiable Information (PII)
Assisted the developers with testing for the implementation of the Enterprise Monitoring and Management of Accounts (EMMA) website to include workarounds for completing requests while the developers created fixes

Lead, Callback Team/Tier 2 Technical Support Representative01/2005 to 08/2012
Hp Inc. – Alexandria, VA

Initial contact for government concerns about tickets for priority sites (shipboard and theater)
Monitored agents' tickets for accuracy and the timeliness with which the agents addressed/resolved assigned tickets
Trained and directed agents to use the documented process for 48-hour resolution when they were able to contact the customers
Tasked to reduce the amount of theater tickets and presented areas of concern to the government client on a weekly conference call
Assisted with Call Center Consolidation (CCC) and joined conference calls with the DEERS Support Office (DSO) managers and supervisors
Trained to use DSO Service Desk and trained fellow agents to use Service Desk. Trained them on verification of individuals, documentation needed for updates to records, and information that could be provided to beneficiaries.

Education

Associate of Science: Microcomputer Specialization06/2006Northern Virginia Community College- Annandale, VA

Graduated magna cum laude
Course in MS Office, Business, Accounting

Bachelor of Science: Elementary EducationClarks Summit University- Clarks Summit, PA

Accomplishments

Established process to reduce DLP Violations
Established process to reduce incident tickets for shipboards and theater
Created documentation of all DEERS Security Team processes and used this documentation to train the new DEERS Security Team at Ft Knox

Awards

844 CG Commander's Challenge Coin

Excellent Customer Service - Tooele Army Depot

Resume Overview

Companies Worked For:

SandTech Solutions
Perspecta
Hp Inc.

School Attended

Northern Virginia Community College
Clarks Summit University

Job Titles Held:

IA/Security Specialist
Cyber Network Defense Specialist
Lead, DEERS Security Team
Lead, Callback Team/Tier 2 Technical Support Representative

Degrees

Associate of Science : Microcomputer Specialization 06/2006
Bachelor of Science : Elementary Education

IA/Security Specialist Resume Example

Resume Score: 80%

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