Seasoned professional with active DoD Top Security clearance and IAT Level II (Sec+ ce-exp. Dec. 2023) who drives the identification requirements across business units and identifies substandard processes through evaluation of real-time data. Significant experience within customer service related but not limited to information technology, teaching, and retail for which she has received recognition for excellent customer service from both government clients and end users. Proficient organizational skills enable her to readily access needed information to complete assigned tasks. She has assisted with the transition of web-based versions of software, call center ticketing (Remedy) , and online retail ordering to include workaround and training fellow workers. She broadcasts information to units/organizations for upcoming assessments, tasking orders, and memorandum.
844 CG Commander's Challenge Coin
Excellent Customer Service - Tooele Army Depot
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