IA/Security Specialist Resume Example
Seasoned professional with active DoD Top Security clearance and IAT Level II (Sec+ ce-exp. Dec. 2023) who drives the identification requirements across business units and identifies substandard processes through evaluation of real-time data. Significant experience within customer service related but not limited to information technology, teaching, and retail for which she has received recognition for excellent customer service from both government clients and end users. Proficient organizational skills enable her to readily access needed information to complete assigned tasks. She has assisted with the transition of web-based versions of software, call center ticketing (Remedy) , and online retail ordering to include workaround and training fellow workers. She broadcasts information to units/organizations for upcoming assessments, tasking orders, and memorandum.
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SandTech Solutions – City , STATE
- 844 Communications Group
- MTO for Active Directory (AD) Object Management -assigned Managers and validated as necessary to prevent deletion of Organizational Accounts, Security Groups, and Distribution Lists
- Verified that user accounts were still valid before enabling those that were disabled due to no login for 90+ days
- Prioritize tasks to assist with GOs and VIP customers for accounts, DLP Waivers, etc. (Have completed DLP Waivers in less than 24 hours.)
Perspecta – City , STATE
- 844 Communications Group
- Processed and maintained list of all approved removable media devices for AF National Capital Region (AFNCR)
- Submit required list of all approved removable media devices for annual Maintenance Tasking Order (MTO) for revalidation of DLP for AFNCR with 100% accuracy
- Screened account requests for all AFNCR personnel for Non-secure Internet Protocol Router (NIPR) Network and Secure Internet Protocol Router (SIPR) Network to include all AFNCR privileged users for Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB) and Pentagon (PNT)
- Granted access to Security Groups for JBA, JBAB, and PNT
- Reduced DLP Violations on reports from 83 NOS by 800%
- Single-handedly performed AF Notice and Consent assessment for AFNCR with 100% accuracy
Hp Inc. – City , STATE
- Executes and oversees the daily operations fo the DEERS Security Team (DST)
- Grants access for all Site Security Managers for all RAPIDS ID Card Facilities (DOD-enterprise)
- The initial contact for government concerns about sites created, additions/removals of site managers, for all locations creating Common Access Cards (CAC)
- Ensures the daily SLA is met for sending temporary PINs to military academies
- Trained team members and created documentation of processes to be followed by all team members to include protection of Personally Identifiable Information (PII)
- Assisted the developers with testing for the implementation of the Enterprise Monitoring and Management of Accounts (EMMA) website to include workarounds for completing requests while the developers created fixes
Hp Inc. – City , STATE
- Initial contact for government concerns about tickets for priority sites (shipboard and theater)
- Monitored agents' tickets for accuracy and the timeliness with which the agents addressed/resolved assigned tickets
- Trained and directed agents to use the documented process for 48-hour resolution when they were able to contact the customers
- Tasked to reduce the amount of theater tickets and presented areas of concern to the government client on a weekly conference call
- Assisted with Call Center Consolidation (CCC) and joined conference calls with the DEERS Support Office (DSO) managers and supervisors
- Trained to use DSO Service Desk and trained fellow agents to use Service Desk. Trained them on verification of individuals, documentation needed for updates to records, and information that could be provided to beneficiaries.
- Graduated magna cum laude
- Course in MS Office, Business, Accounting
- Established process to reduce DLP Violations
- Established process to reduce incident tickets for shipboards and theater
- Created documentation of all DEERS Security Team processes and used this documentation to train the new DEERS Security Team at Ft Knox
844 CG Commander's Challenge Coin
Excellent Customer Service - Tooele Army Depot
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Resume Overview
School Attended
- Northern Virginia Community College
- Clarks Summit University
Job Titles Held:
- IA/Security Specialist
- Cyber Network Defense Specialist
- Lead, DEERS Security Team
- Lead, Callback Team/Tier 2 Technical Support Representative
Degrees
- Associate of Science : Microcomputer Specialization 06/2006
Bachelor of Science : Elementary Education
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