LiveCareer-Resume

hvac service technician hvac installer resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Competent Installation Technician awarded for exceptional customer satisfaction. Skilled operating heavy machinery such as Forklift and equipment. Over 10 years of experience installing, maintaining and repairing Split Unit Systems and Package Unit Systems/ products in accordance with company rules and regulations. Certified Installation Technician with background in commercial and residential installations. Outstanding skills working in Operations Management and Business Ownership to install systems, repair equipment and deliver solid customer service. Customer-oriented Installation Technician with excellent troubleshooting and reporting skills in the HVAC industry. Results-driven and accurate with the ability to work in inclement weather conditions and on the weekends. Over 7 years of experience troubleshooting and installing TRANE and GOODMAN Units.

Skills
  • Diagnostic abilities
  • Installation planning
  • Repair services
  • Specialty tools
  • System repairs
  • Ability to troubleshoot systems
  • Troubleshooting
Education
Middle Tennessee State University Murfreesboro, TN, Expected in 05/2022 Bachelor of Science : Business Management - GPA :
  • Received HOPE Scholarship
  • Majored in Information Systems / Finance
Tennessee College of Applied Technology - Murfreesboro Murfreesboro, TN Expected in 04/2015 Associate of Applied Science : HVAC Installation And Repair - GPA :
  • Relevant Coursework Completed: EPA 608 Certification, PM Certification, OSHA 8 Hour Safety Certifcation, R410 Certification
  • Mainstream Engineering Certifications
Work History
Hearthside Foods - HVAC Service Technician /HVAC Installer
Byhalia, MS, 03/2020 - 05/2021
  • Operated tools, equipment and machinery according to safety standards.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Maintained updated knowledge of all equipment, products and services to properly educate customers.
  • Laid out materials and system components to prepare for installation.
Dymax Corporation - Owner / Operator
San Francisco, CA, 01/2014 - 05/2021
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed and managed relationships with vendors and suppliers.
  • Provided customer service on all accounts and resolved problems.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior Landscaping Design and Installation, along with Full Service Maintenance Lawncare to customers.
Vi-Jon - Forklift Operator
City, STATE, 12/2019 - 05/2020
  • Prepared forklift for daily use by refueling and recharging battery.
  • Completed daily forklift safety checklists.
  • Loaded, transported and stacked materials.
  • Cleaned and organized work area by removing empty pallets and other hazards.
  • Located and moved stock of products to pallets or crates to prepare for shipment and storage.
  • Operated Sit down and Standing forklift to transfer products and other cargo into and out of storage, along with 50 foot trailers to be shipped throughout United States
Metro One Telecommunications - Customer Service Supervisor
City, STATE, 03/2008 - 01/2014
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Coached employees through day-to-day work and complex problems.
  • Maintained 'above and beyond standard' of internal and external customer service skills throughout call center
  • Presented on-site customer demonstrations and coaching.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Recruited, hired and trained personnel.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Managed, documented and communicated job changes to appropriate parties.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.

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Resume Overview

School Attended

  • Middle Tennessee State University
  • Tennessee College of Applied Technology - Murfreesboro

Job Titles Held:

  • HVAC Service Technician /HVAC Installer
  • Owner / Operator
  • Forklift Operator
  • Customer Service Supervisor

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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