HR & Leadership Development Consultant Resume Example

Responsible for executing and overseeing HR functions including recruiting, hiring, training, on-boarding, compliance, employee relations, benefits administration, workman's compensation, performance review process, and corrective action activities to support all House of Blues Entertainment venues with over 3000 employees in 33 locations nationwide. 

• Provided full range of strategic HR services with overall responsibility for directing and coordinating HR strategies, policies and procedures with the F&B, Retail, Show/Production Operations, and Sales departments to ensure that high service and operational standards are consistently achieved. 
• Maximized performance of the entire organization by providing direct consultative and strategic partnering efforts to executive business leaders.
• Raised risks and other concerns to senior leadership; identified practical solutions to complex and diverse HR issues to senior business leaders. 
• Designed and implemented company-wide initiatives, including succession planning, talent reviews, employee surveys, comprehensive online training programs, and new employee on-boarding program. 

Responsible for the management of the entire HR department of 30 team members and 2000 employee population. Managed all training programs, recruitment efforts for all positions, performance management, department budget, safety and risk management, and labor optimization processes.

• Improved employee retention and work performance by improving recruiting effectiveness and advising hiring managers on employee performance analytics and insights.
• Directed and supervised salaried and hourly employee recruitment and selection, orientation and training, employee annual performance appraisals, and compensation programs.
• Initiated, implemented, and directed the formulation of organization goals and objectives to all employee levels relating to HR, safety and risk management, and labor optimization and scheduling. 

Developed and carried out training programs encompassing company culture, safety, guest service delivery, efficiency, and policy and procedures for over 2000 full-time and seasonal employees. 

• Improved guest satisfaction scores from 78% to 96% by implementing and supervising a guest service audit program.
• Designed and implemented an internal leadership training conference to raise decision making, motivation, accountability, and relationship building skills for over 200 supervisors. 
• Decreased assimilation timeframe and increased efficacy for new employees by supervising and coordinating the rollout of an improved new-hire orientation program.