Hr Client Service Representative resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Motivated to serve customers and client over 16 years of customer service that thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, detailed oriented.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to best-in-class customer service and maintaining professionalism. Friendly Customer Service Rep with over 16 years of dedicated customer service experience.
Dedicated to exceeding service goals through effective communication skills and abilities. Worked with Epic and related soft ware. Worked with Microsoft, Excell and many other software's as needed to preform all needs with in the company. Fast learner and can be trained to serve all needs with in company.
Skills
Customer Retention Strategies
Responding to Difficult Customers
Data Entry and Maintenance
Call Documentation
Understanding Customer Needs
Upbeat and Positive Personality
Customer Data Confidentiality
Service Recommendations
Establishing Contacts
Up-selling Products and Services
Interpretation and Translation Services
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
POS Systems and Ordering Platforms
Customer Account Management
Issue and Complaint Resolution
Member Relationship Management
Excellent Attention to Detail
Providing Feedback
Computer Proficiency
Document and Records Management
Call Volume and Quality Metrics
Employee Relationships
ADP Payroll
Promoting Brand and Company Identity
Policy and Procedure Adherence
Sales and Up-selling
Teller Transactions
Team-Oriented and Cooperative
Inbound and Outbound Calling
Merchandise Orders and Exchanges
Brand Loyalty
Membership Inquiries and Renewals
Office Supplies and Inventory
Maintaining Clean Work Areas
Proactive Self-Starter
Patient and Empathetic
Intake Interview
Complex Product Knowledge
Relationship Issues Management
Complex Problem-Solving
Safe Deposit Box Oversight
Billing Adjustments and Refunds
Work History
HR /Client Service Representative, 10/2021 - 06/2022 Interim Healthcare Home And Staffing Agency – City, STATE,
Executed and devised business development strategies to attract and acquire new clients and new employees content marketing, cold-calling and networking.
Coordinated client and employee needs to offer expert, individualized service, driving sales and boosting brand loyalty.
Made Client's and Employee's schedules
Interviewed Possible Clients and Employees ( CNA, PCA, RN,) for staffing needs.
HR Intake
Trained new personnel regarding company operations, policies and services.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed master calendar by scheduling and confirming appointments.
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Maintained and managed client files and Employee files
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Interviewed and hired new employees
Match employees with right clients according to their needs
Deposit checks into bank
Manage petty cash and buy things needed for office
Manage everything in office
Bank Teller, Scheduler for Dr Offices, , 03/2021 - 02/2022 Express Employment Professionals – City, STATE,
Turned in excess cash to maintain drawer security.
Removed mutilated currency from circulation.
Provided customer records, account statements and copies of checks.
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Assisted customers with compromised debit cards and issued new credentials.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Logged cashier's checks and other transactions to maintain accurate account records.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Reconciled cash drawer and resolved discrepancies.
Counted and packaged currency and coins.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Scheduled patients for follow up appointments and new patients to assigned Doctors. Maintain office regulations and procedures.
Coordinate with registered nurse of scheduling and patients needs.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Turned in excess cash to maintain drawer security
Removed mutilated currency from circulation
Medical Biller and Coder, 03/2016 - 06/2017 Maycom – City, STATE,
Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Verified signatures and checked medical charts for accuracy and completion.
Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Reviewed patient charts to better understand health histories, diagnoses and treatments.
Accurately selected proper descriptive code when more than one anatomical location was indicated.
Used Epic, Sunport, Quadax, Cerner, assign procedure and diagnostic codes to patient records for billing purposes.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Sprint Cellular, 09/2013 - 10/2014 Clear Talk – City, STATE,
Upsold customers by recommending accessories and promotions to increase revenue.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Replenished, faced and organized merchandise on shelving.
Operated product tools, equipment and point of sale terminals.
Tracked and recorded department inventory of products.
Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
Activated contract phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Accepted and processed payments and purchases for new equipment using POS system.
Provided exceptional services and pleasant shopping experiences to retail customers.
Listened to customer needs and desires to identify and recommend optimal products.
Increased business sales utilizing product knowledge.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Developed strong rapport with customers and created positive impression of business.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales in products.
Won rewards for up selling phones and accessories
Top sellers in store and maintain top sales every month.
Increased customer satisfaction by resolving issues
Received and processed stock into inventory management system
Clear Talk Wireless, 11/2010 - 08/2013 Company Name – City, State,
Built customer loyalty and retention by delivering excellent shopping experiences.
Stocked merchandise, clearly labeling items and arranging according to size or color.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Developed strong rapport with customers and created positive impression of business.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
Created inviting environment for customers by maintaining store organization and cleanliness.
Processed accurate credit, debit, check and cash sales transactions for customer orders per day.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Did nightly cash deposit
Won rewards for up selling phones and accessories
Top sellers in store and maintain top sales every month.
Worked with customers to understand needs and provide excellent service
Resolved problems, improved operations and provided exceptional service
Demonstrated respect, friendliness and willingness to help wherever needed
Education
No Degree: Business Management, Expected in - University of Phoenix - Columbia SC, GPA:
Continuing education in Business Management.
High School Diploma: , Expected in 05/2003 - C. A. Johnson High School - Columbia, SC GPA:
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