LiveCareer-Resume

Hr Client Service Representative resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated to serve customers and client over 16 years of customer service that thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, detailed oriented.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to best-in-class customer service and maintaining professionalism. Friendly Customer Service Rep with over 16 years of dedicated customer service experience.


Dedicated to exceeding service goals through effective communication skills and abilities. Worked with Epic and related soft ware. Worked with Microsoft, Excell and many other software's as needed to preform all needs with in the company. Fast learner and can be trained to serve all needs with in company.

Skills
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Call Documentation
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Service Recommendations
  • Establishing Contacts
  • Up-selling Products and Services
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Issue and Complaint Resolution
  • Member Relationship Management
  • Excellent Attention to Detail
  • Providing Feedback
  • Computer Proficiency
  • Document and Records Management
  • Call Volume and Quality Metrics
  • Employee Relationships
  • ADP Payroll
  • Promoting Brand and Company Identity
  • Policy and Procedure Adherence
  • Sales and Up-selling
  • Teller Transactions
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling
  • Merchandise Orders and Exchanges
  • Brand Loyalty
  • Membership Inquiries and Renewals
  • Office Supplies and Inventory
  • Maintaining Clean Work Areas
  • Proactive Self-Starter
  • Patient and Empathetic
  • Intake Interview
  • Complex Product Knowledge
  • Relationship Issues Management
  • Complex Problem-Solving
  • Safe Deposit Box Oversight
  • Billing Adjustments and Refunds
Work History
HR /Client Service Representative, 10/2021 - 06/2022
Interim Healthcare Home And Staffing Agency City, STATE,
  • Executed and devised business development strategies to attract and acquire new clients and new employees content marketing, cold-calling and networking.
  • Coordinated client and employee needs to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Made Client's and Employee's schedules
  • Interviewed Possible Clients and Employees ( CNA, PCA, RN,) for staffing needs.
  • HR Intake
  • Trained new personnel regarding company operations, policies and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed master calendar by scheduling and confirming appointments.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Maintained and managed client files and Employee files
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Interviewed and hired new employees
  • Match employees with right clients according to their needs
  • Deposit checks into bank
  • Manage petty cash and buy things needed for office
  • Manage everything in office
Bank Teller, Scheduler for Dr Offices, , 03/2021 - 02/2022
Express Employment Professionals City, STATE,
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Provided customer records, account statements and copies of checks.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Scheduled patients for follow up appointments and new patients to assigned Doctors. Maintain office regulations and procedures.
  • Coordinate with registered nurse of scheduling and patients needs.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Turned in excess cash to maintain drawer security
  • Removed mutilated currency from circulation
Medical Biller and Coder, 03/2016 - 06/2017
Maycom City, STATE,
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.
  • Used Epic, Sunport, Quadax, Cerner, assign procedure and diagnostic codes to patient records for billing purposes.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Sprint Cellular, 09/2013 - 10/2014
Clear Talk City, STATE,
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Replenished, faced and organized merchandise on shelving.
  • Operated product tools, equipment and point of sale terminals.
  • Tracked and recorded department inventory of products.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Activated contract phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased business sales utilizing product knowledge.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales in products.
  • Won rewards for up selling phones and accessories
  • Top sellers in store and maintain top sales every month.
  • Increased customer satisfaction by resolving issues
  • Received and processed stock into inventory management system
Clear Talk Wireless, 11/2010 - 08/2013
Company Name City, State,
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Processed accurate credit, debit, check and cash sales transactions for customer orders per day.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Did nightly cash deposit
  • Won rewards for up selling phones and accessories
  • Top sellers in store and maintain top sales every month.
  • Worked with customers to understand needs and provide excellent service
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
Education
No Degree: Business Management, Expected in
-
University of Phoenix - Columbia SC,
GPA:
  • Continuing education in Business Management.
High School Diploma: , Expected in 05/2003
-
C. A. Johnson High School - Columbia, SC
GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • C. A. Johnson High School

Job Titles Held:

  • HR /Client Service Representative
  • Bank Teller, Scheduler for Dr Offices,
  • Medical Biller and Coder
  • Sprint Cellular
  • Clear Talk Wireless

Degrees

  • No Degree
  • High School Diploma

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