hospice rn case manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Responsible licensed Texas RN with excellent communication and nursing skills demonstrated by 32 years of experience in the healthcare industry. Professionally trained RN with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Expert in all elements of patient care and successful in working as part of a team to treat a wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments. RN skilled at communicating, organizing and problem solving to raise the stature and rankings of health care.

Professional manager evidenced by running a successful business for 17 years.

  • High level of autonomy yet works well as and Interdisciplinary team
  • Analytical thinking, Strategic decision-making and problem resolution capability
  • Clinical knowledge pertaining to various diseases, medications and treatments
  • Strong head to toe assessment skills and development of individualized patient care plans
  • Knowledge of Medicaid and Medicare regulations
  • Adept at prioritizing and managing deadlines
  • Strong triage and customer service skills
  • Strong management skills
  • Ability to develop trust and bond with patients and their families
El Centro College Dallas, TX Expected in 1978 Associate of Applied Science : RN - GPA :

Graduated with a 3.85 GPA

Finished state boards in the top 10%

El Centro College Dallas, TX Expected in 2005 : RN refresher course - GPA :

RN - #248000

May 2019 - May 2021


December 2018 - December 2020

Work History
Wesleylife - Hospice RN Case Manager
Ames, IA, 05/2018 - 02/2020
  • Worked directly with patients and families to procure documents and medical histories for qualification, per Medicare guidelines, as hospice appropriate for admission
  • Developed and implemented an individualized care plan for each hospice patient utilizing an interdisciplinary approach and made changes as necessary
  • Established and maintained successful relationships with patients, their families and physicians by utilizing exemplary communication and compassionate active listening skills
  • Provided a high level of quality, compassionate care to up to 15 patients, their families and their caregivers during each skilled nursing visit
  • Performed ongoing assessments to evaluate physical, mental, psychological and spiritual needs
  • Counseled and educated patients about end of life symptoms and how to manage them
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests
  • Prescribed necessary medications for symptom management and notified Dr
  • Ordered all supplies and durable medical equipment needed
  • Supervised LVN's and CNA's
  • Documented patient visit assessments in EMR system
  • Marketed hospice and brought in 3 new patients
Samaritan Health System - Staff RN
Star Lake, NY, 08/2006 - 01/2018
  • Made Home Health visit cases that included simple to complicated wound care ( including the use of wound vac). Worked closely with physicians and nurses at the wound care clinics, while accompanying patients, on my own time, to learn more about wound care products and dressing applications
  • Visit cases that included med/surg, newly diagnosed diabetics, Cancer, Alzheimer's, CHF, COPD, and liver disease patients
  • IV infusion teach and train visits, including new medication injection teach and trains to include self administration, drug actions and interactions and side effects)
  • PICC line dressing changes and blood draws
  • Suprapubic catheter changes
  • Handled all insurance assessments and completed paperwork for insurance companies
  • Worked Health Fairs at corporate locations for Biometric screening and education and recommendations on results
  • During flu season, worked 65 to 75 hours/wk. administering flu vaccine at corporate location, sometimes with a team of nurses and other times as the only nurse
Wesleylife - Hospice RN Case Manager
Silvis, IL, 05/2017 - 11/2017

Same responsibilities as Legend Hospice above.

Bernard's Gifts, Inc. - Owner/Partner/Operations Manager
City, STATE, 10/1984 - 07/2006
  • Owned and Operated a Hotel Gift Shop Chain
  • Procured locations and interfaced with Corporate managers and Hotel managers
  • Negotiated leases with the Corporate owners. Produced marketing materials and strategies to ensure expansion
  • Produced construction plans for space build out
  • Purchased appropriate, up to date merchandise for the gift shops
  • Routinely merchandised the shops
  • Hired and trained staff in sales technique, product knowledge and customer service
  • Performed all accounting for 22 stores
  • Worked 7 days/wk, 15 hrs/day during start up

My mother and I were partners. We started the company with 1 store producing $12,000.00/month and I grew the company to 22 stores with $3 million/year in sales. We had stores in 3 states and 4 cities just in the Texas area. After the 9 -11 tragedy, people stopped traveling and the hotels were empty. We sold the stores and paid off all accounts payable to maintain our relationship with vendors.

Additional Information

Experience in Consolo, Axxess, Netsmart, Kinnser and Careficiant EMR software

Paper Oasis experience

Typing 45 wpm

Prior to 1984: Parkland Hospital 1979 - 1982

1. Internship Program - General Nursing Skills

2. Post-Partum

Baylor Hospital 1982 - 1984

1. Infectious Disease

1974 - Blue Ribbon Foods - in home, one night sale with husband and wife. Won sales person of the month 11 out of 12 months. I was the only female in the company and had a 0 cancellation rate!

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Resume Overview

School Attended

  • El Centro College
  • El Centro College

Job Titles Held:

  • Hospice RN Case Manager
  • Staff RN
  • Hospice RN Case Manager
  • Owner/Partner/Operations Manager


  • Associate of Applied Science

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