I have extensive experience working with the public in the health care system, exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. ome health care and hospice care experience. Proven record of reliability and strong ability to establish rapport with patients, family and staff. skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Enthusiastic Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency. experience providing compassionate care in a hospital environment.
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
Insurance eligibility verifications
Patient care advocacy
Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Hospice Coordinator06/2006 to 12/2013 Chester County Hospital West Chester , PaAdvised patients on community resources, made referrals and devised realistic treatment plans. Communicated with relatives of patients about diagnoses and treatment programs. Assessed patient and delivered comprehensive case management services. Evaluated and addressed individual client needs and concerns. Consulted with other professionals regarding the treatment of specific clients. Educated residents and their families regarding other community resources. Managed caseloads and acted as an advocate for client rights. Maintained thorough case history records and wrote detailed reports. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Wrote reports and correspondence from dictation and handwritten notes. Received and distributed faxes and mail in a timely manner. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Delegated staff nurse duties. Maintained patient privacy and confidential patient information.
bartender01/2005 to 08/2010 Somewhere Salooncoatesvillle , pa Assisted guests with making menu choices in an informative and helpful fashion. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Maintained a professional tone of voice and words at all times, including during peak rush hours. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Completed opening and closing checklists according to set standards. Provided high quality service.
laboratory animal science technician01/1990 to 05/2002 Glaxo-smith Klineupper merion, paVaccinated animals and administered medications orally and intravenously. Collected tissue, feces, blood and urine samples for examination and analysis. Administered medicine to animals and monitored health following treatment. Humanely euthanized animals under the supervision of the veterinarian. Administered vaccines to animals and delivered blood and lab results. Administered anesthetics before surgery and monitored effects prior to surgery. Monitored animals recovering from surgery and notified veterinarian of any changes. Restrained and managed scared and active animals. Performed venipunctures and dressed animals' wounds. Performed physical examinations and record case history, weight, temperature and other vitals. Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries. Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology. Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols. Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability. Collected urine by expression cystocentesis, or catheterization. Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site. Completed admission records, including statements made by client concerning patient's problems and history. Operated anesthetic machines, oxygen equipment and monitoring equipment. Prepared and reviewed records and consent forms. Strategically scheduled patient appointments to maintain workflows.
Associate of Science: Liberal arts1989Harcum CollegeBryn Mawr, Pa, united statesPlayed two years college basketball
High School Diploma: Generl1986Bishop ShannahanWest Chester , Pa, United States