Charismatic leader with dynamic interpersonal skills, who inspires team to increase revenue, productivity and clinical excellence. Values driven with a passion for integrity. Leader who is effective in leading a collaborative team process in a thriving fast paced workplace. Creative problem-solver, who utilizes critical thinking skills to master new concepts and ideas.
Revenue and profit maximization
Sales pipeline management
Critical and creative thinking
Relentless in goal pursuit
Expert in cultivating a vulnerability based-trust environment
Excellent listening skills
Proficient in working with SHP to improve star rating of HHA
Revenue Cycle Management
Adept at addressing acute care hospitalization and emergent care rates, and outcomes and process measures.
Hospice Care Coordinator, 05/2016 to Current Seasons Hospice – San Francisco Bay Area
Business Development in a new, unchartered territory
Called on Hospitals, Physicians, SNF\'s & RCFE\'s
Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Maximized revenues in several programs by implementing creative sales training techniques.
Exceeded expectation in 3rd quarter by 110%
Executive Director, 07/2015 to 04/2016 Managed Care at Home – San Jose, CA.
Confidently managed the overall operation of home health services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction and quality index scores.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Encouraged creative thinking, problem solving, and empowerment as part of the interdisciplinary team to improve morale and teamwork.
Effectively addressed acute care hospitalization and emergent care rates, and outcomes and process measures.
Improved the agencies star rating (SHP) from 3 to 4 stars within a 6 month period
Maintained agencies JCAHO Accredited deemed status
Community Liaison, 06/2014 to 07/2015 Assisted Home Health & Hospice – Thousand Oaks, CA.
Achieved 115% of monthly quota and grew sales to $400 K within four months, earning title as top representative in region.
Increased Hospice referrals by over 40% within a 6 month period.
In the top 5% of sales representatives out of 30 reps Western Region.
Consulted with clients after sales and contract signing to resolve problems and provide ongoing support.
Built client relationships by acting as the liaison between the customer service and sales teams.
Founder & Chief Operating Officer, 07/2007 to 06/2014 OptimalAire – San Fernando, CA.
Oversaw daily office operations for staff of 15employees.
Complied annual recommendations for end of fiscal year budgets.
Skillfully managed facility operations as a functioning COO for a multi-million dollar healthcare company.
New Startup generated over $1 M annual Revenue within a 2 year period
Managed revenues, forecasts, created business development strategies, and implemented sales infrastructure.
Successfully guided the agency to ACHC Accreditation status.
Director of Chronic Disease Programs, 05/2011 to 07/2013 Pegasus Home Health Care – Glendale, CA.
Implemented Telehealth Monitoring program, reducing hospital readmission rates by more than 15%.
Grew Medicare referrals by over 35% in the San Fernando & Santa Clarita Valley territories.
Developed evidence based marketing programs to differentiate companies services.
Associate of Science: Respiratory Therapy, 1984 Medical Training Institute - Los Angeles
Continuing education in Advanced Care Planning
Founder & Board Member of the El Rey Memorial Golf Tournament raising over $50,000 to increase awareness through community education in the fight against Diabetes.
Partnered with the Latino Diabetes Association to increase awareness through community education and advocacy.
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Companies Worked For:
Managed Care at Home
Assisted Home Health & Hospice
Pegasus Home Health Care
Medical Training Institute
Job Titles Held:
Hospice Care Coordinator
Founder & Chief Operating Officer
Director of Chronic Disease Programs
Associate of Science : Respiratory Therapy , 1984
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