homemaker resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Astute Call Center professional offering great communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Skills
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Responding to Difficult Customers
Building Customer Trust and Loyalty
Data Entry
Team-Oriented and Cooperative
Patient and Empathetic
Complex Product Knowledge
Inbound and Outbound Calling
Online Chat
Excellent Attention to Detail
Navigational Skills
Education
John R. Buchtel High SchoolAkron, Ohio, Expected in ā āHigh School Diploma: - GPA:
Work History
Adara Home Health - Homemaker Sartell, MN, 06/2016 - Current
Spent years of being a Stay at Home Mother until school age. Now eager to return to pursuing a career.
Volunteering in children's school activities and events.
Maintained and organized rooms and communal spaces to minimize environmental and safety hazards.
Maintained entire family's schedule and organized events
Handled incoming mail, bills and invoices and completed appropriate actions
Ymca Of Cass And Clay Counties - Customer Service Rep/Credit Authorizer/Fraud Prevention Specialist Briarwood, ND, 09/2009 - 05/2016
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Investigated and resolved customer inquiries and complaints quickly with or without very limited management intervention.
Trained new personnel regarding company operations, policies and services.
Advised accounts and assisted through qualification processes.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed large amounts of data to find patterns of fraud and anomalies.
The Gund Company - Childcare Teacher Saint Louis, MO, 08/2008 - 10/2009
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Taught basic education principles while complying with IEP and ARD goals.
Homesite Insurance - Customer Service Specialist City, STATE, 09/2006 - 12/2008
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Delivered prompt service to prioritize customer needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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Resume Overview
School Attended
John R. Buchtel High School
Job Titles Held:
Homemaker
Customer Service Rep/Credit Authorizer/Fraud Prevention Specialist