Homemaker Resume Example
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HOMEMAKER
Summary
Hardworking Cage Cashier promoted within 5 months to Lead Cashier. Successful at accurately cashing, processing and redeeming chips, tokens, personal checks, debit and credit card transactions. Committed to resolving all guest complaints and inquiries in a courteous and timely manner. Areas of expertise which include problem solving and balancing money.
Skills
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Experience
Homemaker, Accurate Home Care, October 2011-CurrentAnnandale , MN
- Obtained and organized files and research papers to make important documents easier to find.
- Completed assigned duties and consistently produced high volume of work to support daily household needs.
- Cleaned and organized all household items.
- Planned, prepared and served meals and snacks.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Assist with daily personal hygiene such as bathing, dressing and grooming.
- Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and school.
- Transported children to and from medical, dental and personal care appointments.
- Performed housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Juggled multiple projects and tasks.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Guest Service Representative, Bmi Hospitality Management, June 2008-October 2011Leavenworth , WA
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Completed all gaming forms and reports and assisted customers with credit-related problems.
- Redeemed coins and tokens for cash at customer request.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Verified accuracy of transaction reconciliations and exchange summary report.
- Maintained confidentiality of customers' transactions.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Resolved customer complaints and payout errors.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Addressed slot machine issues, including identifying problems, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
- Accepted credit applications to verify credit references for check-cashing authorization.
- Operated cash register, collected payments and provided accurate change.
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Trained new team members in cash register operation, stock procedures and customer service.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Resolved issues with cash registers, card scanners and printers.
- Maintained work area in clean and neat manner.
- Supervised more than 4-5 cashiers and associates to maximize performance, efficiency and service levels.
- Counted and balanced cashier drawers.
- Managed cashier shifts and breaks.
- Greeted customers promptly and responded to questions.
Melissa Green, All About Shades, February 2007-May 2008City , STATE
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
David Thomas, Sonic Drive-In, April 2003-June 2005City , STATE
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Reported issues with customers and orders to supervisors.
- Answered product and order questions accurately and professionally.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Delivered food within 5 minutes to meet quality and service standards.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Verified orders and bagged items for easy transport.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Took orders, prepared foods and processed payments in full-service drive-in establishment.
Education and Training
High School DiplomaWalters High School, , CityStateMay 2005
Phlebotomist Phlebotomy, , , Red River Technology Center, , CityStateJanuary 2003
I took a 6 week phlebotomy class to get my certification.
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Resume Overview
School Attended
- Walters High School
- Red River Technology Center
Job Titles Held:
- Homemaker
- Guest Service Representative
- Melissa Green
- David Thomas
Degrees
- High School Diploma
Phlebotomist
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