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Homemaker Resume Example

Resume Score: 80%

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HOMEMAKER
Summary

Hardworking Cage Cashier promoted within 5 months to Lead Cashier. Successful at accurately cashing, processing and redeeming chips, tokens, personal checks, debit and credit card transactions. Committed to resolving all guest complaints and inquiries in a courteous and timely manner. Areas of expertise which include problem solving and balancing money.

Skills
  • Valid Oklahoma driver's license
  • General housekeeping ability
  • HIPAA
  • Quick problem solver
  • Calm and level-headed under duress
  • Reliable transportation
  • Proper phone etiquette
  • Client satisfaction
  • Active listening
  • Cash management experience
  • Cash counting machine operations
  • Coin counting
  • Money security
  • Internal controls compliance
  • Cash balancing
  • Teambuilding
  • Flexible
  • Friendly, positive attitude
  • Computer skills
  • Basic math
  • Cash counting machine operations
  • Cash cage operations
  • Slot machine troubleshooting
  • Accurate cash handling
  • Casino security support
  • Leadership
  • Reliable and trustworthy
  • People skills
  • Multitasking
  • Accurate cash handling
  • Equipment maintenance
  • Customer service
  • Critical thinking
  • Decision-making
  • Communication
  • Maintenance & Repair
  • Time management
  • Conflict resolution
  • Troubleshooting
  • Dependable and punctual
  • Microsoft Office
  • Friendly, positive attitude
  • Dependable and reliable
Experience
Homemaker, Cicely Moiser, October 2011-CurrentWalters , Ok
  • Obtained and organized files and research papers to make important documents easier to find.
  • Completed assigned duties and consistently produced high volume of work to support daily household needs.
  • Cleaned and organized all household items.
  • Planned, prepared and served meals and snacks.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Assist with daily personal hygiene such as bathing, dressing and grooming.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and school.
  • Transported children to and from medical, dental and personal care appointments.
  • Performed housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Juggled multiple projects and tasks.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Guest Service Representative, Comanche Red River Hotel Casino, June 2008-October 2011Devol, OK
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Completed all gaming forms and reports and assisted customers with credit-related problems.
  • Redeemed coins and tokens for cash at customer request.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Verified accuracy of transaction reconciliations and exchange summary report.
  • Maintained confidentiality of customers' transactions.
  • Monitored staffing levels for games and tables, arranging staff rotations and breaks.
  • Resolved customer complaints and payout errors.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Addressed slot machine issues, including identifying problems, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
  • Accepted credit applications to verify credit references for check-cashing authorization.
  • Operated cash register, collected payments and provided accurate change.
  • Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
  • Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained work area in clean and neat manner.
  • Supervised more than 4-5 cashiers and associates to maximize performance, efficiency and service levels.
  • Counted and balanced cashier drawers.
  • Managed cashier shifts and breaks.
  • Greeted customers promptly and responded to questions.
Melissa Green, All About Shades, February 2007-May 2008Lawton, OK
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
David Thomas, Sonic Drive-In, April 2003-June 2005Walters, OK
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Reported issues with customers and orders to supervisors.
  • Answered product and order questions accurately and professionally.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Delivered food within 5 minutes to meet quality and service standards.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Verified orders and bagged items for easy transport.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Took orders, prepared foods and processed payments in full-service drive-in establishment.
Education and Training
High School DiplomaWalters High School, , WaltersOKMay 2005
Phlebotomist Phlebotomy, , , Red River Technology Center, , DuncanOKJanuary 2003

I took a 6 week phlebotomy class to get my certification.

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Resume Overview

Companies Worked For:

  • Cicely Moiser
  • Comanche Red River Hotel Casino
  • All About Shades
  • Sonic Drive-In

School Attended

  • Walters High School
  • Red River Technology Center

Job Titles Held:

  • Homemaker
  • Guest Service Representative
  • Melissa Green
  • David Thomas

Degrees

  • High School Diploma
    Phlebotomist

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