Homemaker Resume Example

• Monitored dining room and guest flow to maximize table usage and minimize wait times.
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assisted managers with quickly resolving service- and food-related issues.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Answered customer questions about hours, seating and menu information.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Described and explained details about over options to inform customers and guide purchasing decisions.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than customers each day.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided information about company products and services.
• Maintained productivity and quality standards at all times.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Provided information to customers regarding loyalty program and helped to open and activate new accounts.

Started in shipping/receiving using Aplus system. Received products for shipping to customers ensuring all products are included, labeling and secure packaging.

Moved to Quality Control department maintaining high standards of products being made, using blueprints and specifications.

Moved to machining products, using various lathes, punch press and tools.

• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Used CNC and manual equipment to perform both initial and final machining.
• Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
• Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
• Closely monitored equipment to detect and report malfunctions and prevent accidents.
• Obtained blueprints and support materials from suppliers and engineers.
• Worked directly from blueprints, patterns, sketches and specifications.
• Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
• Manually set up machinery and equipment.
• Operated and maintained up to 8 different mill and lathe machines to fabricate brackets for braces.