Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Experience
11/2018 to Current
Homemaker Healthcare Plus – Maywood, IL,
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
01/2016 to 09/2016
Customer Service Representative Lmi Aerospace – Lenexa, KS,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize telecommunication for DirecTVsales.
- Interviewed customers regarding internet phone and cable issues and reported feedback to management team.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered customer questions and addressed concerns, To help a reduction in complaint calls.
- Delivered service and support to each customer, paving way for future business opportunities.
- Reviewed account and service histories to identify trends and issues.
- Answered inbound calls per day and directed to designated individuals or departments.
- Upheld privacy and security requirements established by Privacy Act for required job position for compliance with regulatory agencies.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked with Management to develop customer service improvement initiatives.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
05/2014 to 06/2015
Inbound Call Center Representative Dialamerica – Mahwah, NJ,
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Completed paperwork within established guidelines to document consumer requests.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Tracked programs and provided services to improve consumer retention.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of [Type] issues.
- Attended educational seminars and conferences to develop expertise and improve performance.
- Maintained accurate records of incoming calls in [Type] database using [Skill].
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ranked as most effective in [Action] out of [Number] representatives.
02/2011 to 02/2014
Store Manager Home Depot – Cape Coral, FL,
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw POS operations and cash management to reduce errors.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Diminished total loss by [Number]% by implementing effective operational improvements.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Corrected operational discrepancies by developing and executing process improvements.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Implemented succession planning by training and developing [Number] associates into leadership positions.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Education and Training
Expected in 06/1991
High School Diploma:
North Myrtle Beach High School - Little River, SC
North Myrtle Beach High School - Little River, SC
Expected in
Associate of Applied Science: Medical Assisting
Miller Motte Technical College - Conway, SC
Miller Motte Technical College - Conway, SC
Expected in 04/2015
Associate of Applied Science: Microcomputer Operations
Miller-Motte College - Wilmington, NC
Miller-Motte College - Wilmington, NC
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Resume Overview
School Attended
- North Myrtle Beach High School
- Miller Motte Technical College
- Miller-Motte College
Job Titles Held:
- Homemaker
- Customer Service Representative
- Inbound Call Center Representative
- Store Manager
Degrees
- High School Diploma
- Associate of Applied Science
- Associate of Applied Science
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