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Home Health Intake Support Supervisor Resume Example

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HOME HEALTH INTAKE SUPPORT SUPERVISOR
Professional Summary

Highly organized with strengths in prioritizing tasks and managing deadlines. Strong relationship-building, decision-making and multitasking abilities. Seeking a position as an Employee Advocate to bring sound judgment, knowledge and abilities to new growth-oriented position with Morris and Garritano.

Skills
  • Customer Service
  • Insurance verification
  • Computerized tracking
  • Results-oriented
  • Insurance company knowledgeable
  • Information security
  • Attention to detail
  • Teamwork / Collaboration
  • Project Management
Work History
Home Health Intake Support Supervisor | 08/2018 to 08/2019
Ohioguidestone - Defiance , OH
  • Responsible for daily management, supervision and instruction of 7 department support personnel spanning 5 clerical positions
  • Collaborated with Director of Patient Care Services in arranging continuity of workflow, employee development and management of computer programs
  • Employed unique instructional methods and provided one-on-one support ensuring all were trained in product knowledge and capable of performing assigned duties
  • Recommended software solutions, built custom software proposals, prepared supporting material and developed virtual presentations
  • Designed and implemented group development goals and timeline's keeping personnel on track to continuous improvement and preparing them for increased responsibility
  • Maintained facility equipment and clinical information systems by submitting and tracking trouble tickets ensuring speedy repairs are made mitigating prolonged work stoppages
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Intake Specialist | 06/2015 to 08/2018
Bronson Battle Creek - Paw Paw , MI
  • Accurately inputted all patient and insurance information into company's computer system using NetSmart EMR system
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data
  • Reviewed 150 patient cases per week and verified insurance coverage information
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from workers compensation denials, protecting company reputation and loyal client base
Medical Assistant | 12/2013 to 12/2014
Towne Park Ltd. - Fullerton , CA
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area
  • Kept equipment operating by following operating instructions and troubleshooting any problems
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information
  • Delivered production schedules to Medical Director and clinical team to provide established time frames for surgical procedures.
  • Recorded vital signs and medical history for 40 to 50 patients each day.
Lead Phlebotomy Technician | 01/2012 to 01/2013
K.E. Medical Group - City , STATE
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
  • Conducted evaluations for as many as 50 patients daily, including EKGs, chemical analysis, urinalysis and hematology
  • Processed patient specimens according to priority and documented results
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results
Education
Fisk University - City, State | Pharmacy TechnicianPharmacy Technology, 2014
  • MyCAA Recipient
  • 4.0 GPA
The Academy of Healing Arts - City, State | Medical Assisting And Phlebotomy Medical Assisting, 2009
  • Graduated with 3.9 GPA
West Virginia University At Parkersburg - City, State | Some College (No Degree)Nursing, 2007
  • Attended 2004-2007
  • Completed 74 credit hours of education in General Studies and Nursing prerequisites
  • Peer tutor in Math and Chemistry
  • 3.5 GPA
Liberty High School - City, State | High School Diploma2001
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How this resume score could be improved?

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Resume Overview

School Attended

  • Fisk University
  • The Academy of Healing Arts
  • West Virginia University At Parkersburg
  • Liberty High School

Job Titles Held:

  • Home Health Intake Support Supervisor
  • Intake Specialist
  • Medical Assistant
  • Lead Phlebotomy Technician

Degrees

  • Fisk University - City , State | Pharmacy Technician
    The Academy of Healing Arts - City , State | Medical Assisting And Phlebotomy
    West Virginia University At Parkersburg - City , State | Some College (No Degree)
    Liberty High School - City , State | High School Diploma

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