home health intake support supervisor resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly organized with strengths in prioritizing tasks and managing deadlines. Strong relationship-building, decision-making and multitasking abilities. Seeking a position as an Employee Advocate to bring sound judgment, knowledge and abilities to new growth-oriented position with Morris and Garritano.
Skills
Customer Service
Insurance verification
Computerized tracking
Results-oriented
Insurance company knowledgeable
Information security
Attention to detail
Teamwork / Collaboration
Project Management
Work History
08/2018 to 08/2019
Home Health Intake Support SupervisorOhioguidestone – Defiance, OH,
Responsible for daily management, supervision and instruction of 7 department support personnel spanning 5 clerical positions
Collaborated with Director of Patient Care Services in arranging continuity of workflow, employee development and management of computer programs
Employed unique instructional methods and provided one-on-one support ensuring all were trained in product knowledge and capable of performing assigned duties
Recommended software solutions, built custom software proposals, prepared supporting material and developed virtual presentations
Designed and implemented group development goals and timeline's keeping personnel on track to continuous improvement and preparing them for increased responsibility
Maintained facility equipment and clinical information systems by submitting and tracking trouble tickets ensuring speedy repairs are made mitigating prolonged work stoppages
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
06/2015 to 08/2018
Intake SpecialistBronson Battle Creek – Paw Paw, MI,
Accurately inputted all patient and insurance information into company's computer system using NetSmart EMR system
Assured timely verification of insurance benefits prior to patient procedures or appointments
Made contact with insurance carriers to discuss policies and individual patient benefits
Observed strict procedures to protect sensitive patient information, including medical records and payment data
Reviewed 150 patient cases per week and verified insurance coverage information
Maintained strong knowledge of basic medical terminology to better understand services and procedures
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from workers compensation denials, protecting company reputation and loyal client base
12/2013 to 12/2014
Medical AssistantTowne Park Ltd. – Fullerton, CA,
Protected patients' rights by maintaining confidentiality of medical, personal and financial information
Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area
Kept equipment operating by following operating instructions and troubleshooting any problems
Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment
Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information
Delivered production schedules to Medical Director and clinical team to provide established time frames for surgical procedures.
Recorded vital signs and medical history for 40 to 50 patients each day.
01/2012 to 01/2013
Lead Phlebotomy TechnicianK.E. Medical Group – City, STATE,
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries
Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
Conducted evaluations for as many as 50 patients daily, including EKGs, chemical analysis, urinalysis and hematology
Processed patient specimens according to priority and documented results
Handled specimens according to laboratory protocols to maximize accuracy and precision of results
Education
Expected in 2014 to to
Pharmacy Technician: Pharmacy Technology Fisk University - Nashville, TN GPA:
MyCAA Recipient
4.0 GPA
Expected in 2009 to to
Medical Assisting And Phlebotomy : Medical Assisting The Academy of Healing Arts - Las Vegas, NV GPA:
Graduated with 3.9 GPA
Expected in 2007 to to
: Nursing West Virginia University At Parkersburg - Parkersburg, WV GPA:
Attended 2004-2007
Completed 74 credit hours of education in General Studies and Nursing prerequisites
Peer tutor in Math and Chemistry
3.5 GPA
Expected in 2001 to to
High School Diploma: Liberty High School - Sykesville, MD GPA:
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