Home Health Intake Support Supervisor Resume Example
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HOME HEALTH INTAKE SUPPORT SUPERVISOR
Professional Summary
Highly organized with strengths in prioritizing tasks and managing deadlines. Strong relationship-building, decision-making and multitasking abilities. Seeking a position as an Employee Advocate to bring sound judgment, knowledge and abilities to new growth-oriented position with Morris and Garritano.
Skills
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Work History
Home Health Intake Support Supervisor | 08/2018 to 08/2019
Ohioguidestone - Defiance , OH
Ohioguidestone - Defiance , OH
- Responsible for daily management, supervision and instruction of 7 department support personnel spanning 5 clerical positions
- Collaborated with Director of Patient Care Services in arranging continuity of workflow, employee development and management of computer programs
- Employed unique instructional methods and provided one-on-one support ensuring all were trained in product knowledge and capable of performing assigned duties
- Recommended software solutions, built custom software proposals, prepared supporting material and developed virtual presentations
- Designed and implemented group development goals and timeline's keeping personnel on track to continuous improvement and preparing them for increased responsibility
- Maintained facility equipment and clinical information systems by submitting and tracking trouble tickets ensuring speedy repairs are made mitigating prolonged work stoppages
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Intake Specialist | 06/2015 to 08/2018
Bronson Battle Creek - Paw Paw , MI
Bronson Battle Creek - Paw Paw , MI
- Accurately inputted all patient and insurance information into company's computer system using NetSmart EMR system
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Observed strict procedures to protect sensitive patient information, including medical records and payment data
- Reviewed 150 patient cases per week and verified insurance coverage information
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from workers compensation denials, protecting company reputation and loyal client base
Medical Assistant | 12/2013 to 12/2014
Towne Park Ltd. - Fullerton , CA
Towne Park Ltd. - Fullerton , CA
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area
- Kept equipment operating by following operating instructions and troubleshooting any problems
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information
- Delivered production schedules to Medical Director and clinical team to provide established time frames for surgical procedures.
- Recorded vital signs and medical history for 40 to 50 patients each day.
Lead Phlebotomy Technician | 01/2012 to 01/2013
K.E. Medical Group - City , STATE
K.E. Medical Group - City , STATE
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
- Conducted evaluations for as many as 50 patients daily, including EKGs, chemical analysis, urinalysis and hematology
- Processed patient specimens according to priority and documented results
- Handled specimens according to laboratory protocols to maximize accuracy and precision of results
Education
Fisk University - City, State | Pharmacy TechnicianPharmacy Technology, 2014
- MyCAA Recipient
- 4.0 GPA
The Academy of Healing Arts - City, State | Medical Assisting And Phlebotomy Medical Assisting, 2009
- Graduated with 3.9 GPA
West Virginia University At Parkersburg - City, State | Some College (No Degree)Nursing, 2007
- Attended 2004-2007
- Completed 74 credit hours of education in General Studies and Nursing prerequisites
- Peer tutor in Math and Chemistry
- 3.5 GPA
Liberty High School - City, State | High School Diploma2001
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Resume Overview
School Attended
- Fisk University
- The Academy of Healing Arts
- West Virginia University At Parkersburg
- Liberty High School
Job Titles Held:
- Home Health Intake Support Supervisor
- Intake Specialist
- Medical Assistant
- Lead Phlebotomy Technician
Degrees
- Fisk University - City , State | Pharmacy Technician
The Academy of Healing Arts - City , State | Medical Assisting And Phlebotomy
West Virginia University At Parkersburg - City , State | Some College (No Degree)
Liberty High School - City , State | High School Diploma
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