Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Home Furnishings Consultant driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
Trusted key holder
Creative problem solver
Exceptional communication skills
Strong client relations
Strategic sales knowledge
Multi-line phone talent
Credit card processing
Quick learner
Work History
09/2005 to 03/2013
Home Furnishings ConsultantArt Van Furniture – City, STATE,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided ongoing guest service, including giving fashion advice.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Routinely answered customer questions regarding merchandise and pricing.
Operated a POS system to itemize and complete an average of number customer purchases.
Created and maintained an organized database to develop promotional sales.
Dedicated to continuously improving sales abilities and product knowledge.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Participated in physical inventory counts every time period.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Communicated all store initiatives and promotions to customers to generate return business.
Recommended alternative items if product was out of stock.
02/2001 to 09/2005
Store/sales Manager and Home Furnishings ConsultantLa-z-boy Furniture Galleries – City, STATE,
Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided ongoing guest service, including giving fashion advice.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Routinely answered customer questions regarding merchandise and pricing.
Operated a POS system to itemize and complete an average of number customer purchases.
Created and maintained an organized database to develop promotional sales.
Dedicated to continuously improving sales abilities and product knowledge.
Achieved sales goals and service performance requirements of $amount through new customer sales.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Participated in physical inventory counts every time period.
Communicated all store initiatives and promotions to customers to generate return business.
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
Expected in
: Business Henry Ford Community College - Dearborn, MI GPA:
Expected in 1966
High School Diploma: Business Cooley High School - Detroit, MI GPA:
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School Attended
Henry Ford Community College
Cooley High School
Job Titles Held:
Home Furnishings Consultant
Store/sales Manager and Home Furnishings Consultant
