Home Furnishings Consultant Resume Example
Love this resume?Build Your Own Now
HOME FURNISHINGS CONSULTANT
Professional Summary
Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Home Furnishings Consultant driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
|
|
Work History
Home Furnishings Consultant, 10/2005
to 04/2013
Art Van Furniture – City , STATE
Art Van Furniture – City , STATE
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Operated a POS system to itemize and complete an average of number customer purchases.
- Created and maintained an organized database to develop promotional sales.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Participated in physical inventory counts every time period.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Communicated all store initiatives and promotions to customers to generate return business.
- Recommended alternative items if product was out of stock.
Store/sales Manager and Home Furnishings Consultant, 03/2001
to 10/2005
La-z-boy Furniture Galleries – City , STATE
La-z-boy Furniture Galleries – City , STATE
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Operated a POS system to itemize and complete an average of number customer purchases.
- Created and maintained an organized database to develop promotional sales.
- Dedicated to continuously improving sales abilities and product knowledge.
- Achieved sales goals and service performance requirements of $amount through new customer sales.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Participated in physical inventory counts every time period.
- Communicated all store initiatives and promotions to customers to generate return business.
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
Business,
Henry Ford Community College - City,
State
High School Diploma: Business,
1966
Cooley High School - City, State
Cooley High School - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Henry Ford Community College
- Cooley High School
Job Titles Held:
- Home Furnishings Consultant
- Store/sales Manager and Home Furnishings Consultant
Degrees
- Business ,
High School Diploma : Business , 1966
Similar Resumes
