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Home Furnishings Consultant Resume Example

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HOME FURNISHINGS CONSULTANT
Professional Summary
Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment. Home Furnishings Consultant  driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Strong client relations
  • Strategic sales knowledge
  • Multi-line phone talent
  • Credit card processing
  • Quick learner
Work History
Home Furnishings Consultant, 10/2005 to 04/2013
Art Van Furniture – Novi, MI
                                                  • Greeted customers entering the store to ascertain what each customer wanted or needed.
                                                • Described product to customers and accurately explained details and care of merchandise.
                                              • Politely assisted customers in person and via telephone.
                                            • Communicated with vendors regarding back order availability, future inventory and special orders.
                                          • Provided an elevated customer experience to generate a loyal clientèle.
                                        • Answered product questions with up-to-date knowledge of sales and store promotions.
                                      • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
                                    • Served as the main liaison between customers, management and sales team.
                                  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
                                • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
                              • Provided ongoing guest service, including giving fashion advice.
                            • Built long-term customer relationships and advised customers on purchases and promotions.
                          • Helped drive sales goals and achieve monthly quotas.
                        • Routinely answered customer questions regarding merchandise and pricing.
                      • Operated a POS system to itemize and complete an average of number customer purchases.
                    • Created and maintained an organized database to develop promotional sales.
                  • Dedicated to continuously improving sales abilities and product knowledge.
                • Asked open-ended questions to assess customer needs.
              • Learned, referenced and applied product knowledge information.
            • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
          • Participated in physical inventory counts every time period.
        • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
      • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
    • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.
Store/sales Manager and Home Furnishings Consultant, 03/2001 to 10/2005
La-z-boy Furniture Galleries – Novi, MI
                                                                    • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
                                                                  • Greeted customers entering the store to ascertain what each customer wanted or needed.
                                                                • Described product to customers and accurately explained details and care of merchandise.
                                                              • Earned management trust by serving as key holder, responsibly opening and closing store.
                                                            • Politely assisted customers in person and via telephone.
                                                          • Communicated with vendors regarding back order availability, future inventory and special orders.
                                                        • Provided an elevated customer experience to generate a loyal clientèle.
                                                      • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
                                                    • Answered product questions with up-to-date knowledge of sales and store promotions.
                                                  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
                                                • Developed reputation as an efficient service provider with high levels of accuracy.
                                              • Scored in top 10% of employees in successful resolution of issues
                                            • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
                                          • Served as the main liaison between customers, management and sales team.
                                        • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
                                      • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
                                    • Provided ongoing guest service, including giving fashion advice.
                                  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
                                • Maintained cleanliness and presentation of stock room and production floor.
                              • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
                            • Directed calls to appropriate individuals and departments.
                          • Built long-term customer relationships and advised customers on purchases and promotions.
                        • Helped drive sales goals and achieve monthly quotas.
                      • Routinely answered customer questions regarding merchandise and pricing.
                    • Operated a POS system to itemize and complete an average of number customer purchases.
                  • Created and maintained an organized database to develop promotional sales.
                • Dedicated to continuously improving sales abilities and product knowledge.
              • Achieved sales goals and service performance requirements of $amount through new customer sales.
            • Asked open-ended questions to assess customer needs.
          • Learned, referenced and applied product knowledge information.
        • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
      • Participated in physical inventory counts every time period.
    • Communicated all store initiatives and promotions to customers to generate return business.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
Business, Henry Ford Community College - Dearborn, MI
High School Diploma: Business, 1966
Cooley High School - Detroit, MI
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Resume Overview

Companies Worked For:

  • Art Van Furniture
  • La-z-boy Furniture Galleries

School Attended

  • Henry Ford Community College
  • Cooley High School

Job Titles Held:

  • Home Furnishings Consultant
  • Store/sales Manager and Home Furnishings Consultant

Degrees

  • Business ,
    High School Diploma : Business , 1966

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