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Help Desk Technician resume example with 3 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Easily configures computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.

Skills
  • Machine Reassembly
  • Functionality Testing
  • Maintenance and Repair Recordkeeping
  • Emergency Repairs
  • Eagerness to Learn New Technologies
  • Verbal and Written Communication
  • Stocking and replenishing
  • Sales trends
  • Exceptional customer service
  • Multi-tasking strength
  • Professional demeanor
  • Merchandising understanding
  • Problem-solving skills
  • Time Management and Organization
Education
CompTIA Online, Expected in 11/2021 A+ : Computer Hardware And Security - GPA :
Umatilla High School Umatilla, OR Expected in 06/2016 High School Diploma : - GPA :
Work History
Arrowhead Pharmaceuticals, Inc. - Help Desk Technician
San Diego, CA, 10/2021 - Current
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Activated accounts for clients interested in new services.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
City Of Springfield - Computer Technician
Springfield, MA, 05/2021 - 09/2021
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Demonstrated increased knowledge of company products and equipment.
  • Efficiently troubleshot and repaired desktop and server equipment to cut company costs and maximize productivity.
Weidner - Manager in Training
Sandy, UT, 05/2019 - 05/2021
  • Oversaw activities of three-person team completing daily task and sales goals, disciplining and motivating employees to maximize performance.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance on day to day basis and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Weidner - Manager in Training
Scottsdale, AZ, 08/2018 - 04/2019
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Received and processed stock into inventory management system.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Increased sales by offering advice on purchases and promoting additional products

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Resume Overview

School Attended

  • CompTIA
  • Umatilla High School

Job Titles Held:

  • Help Desk Technician
  • Computer Technician
  • Manager in Training
  • Manager in Training

Degrees

  • A+
  • High School Diploma

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