During my volunteer time I spent time with veterans who did not have families.
Also this job enhanced my computer skills.
Windows, Microsoft word, calculator, spreadsheets, filing.
Windows, typing, researching, microsoft office, switchboard
Customer Service/Volunteer Services
Department Of Veterans Affairs - Oklahoma City, OK
August 2004 to September 2006
Assigned to the volunteer services department performing the following duties. Logged in monetary and non-monetary donations, served as receptionist. Assembled care packages and delivered to veterans. Maintained files regarding other volunteers timesheets, also keeping logs on all incoming and outgoing donations.
Help Desk Technician, 10/2016
to 04/2017 Dell OKC Campus – Oklahoma City,
Resolved customer issues in a clear, courteous and straightforward manner.
Installed software, modified and repaired hardware and resolved technical issues documenting pertinent information .
Worked closely with team members to meet or exceed all customer service requirements.
Created documentation that empowered and enabled user community.
Technical Support Specialist, 04/2016
to 07/2016 Sprint PCS – Oklahoma City,
Assist customers with cellular and data device technical issues.
Make payment arrangements, take payments.
Assist with cellular upgrade.
Sell and assist with set up of Sprint products.
Youth Development Specialist, 08/2015
to 04/2016 Boys and Girls Club of Oklahoma – Oklahoma City,
Supervising members in activities, ensure member safety and well-being at all times.
Assist when needed for inventory of supplies as well as food delivery.
Volunteer Office Assistant/Receptionist, 02/2015
to 08/2015 APG HomeCare Inc – Fort Worth,
Schedule and conduct interviews.
Send fax, scan information into patient charts, filing.
Answering phones as well as contacting physicians to get orders and plans of care signed.
Also work closely with different organizations to advertise services offered.
Customer Service Representative, 12/2012
to 05/2013 Adecco Staffing – Oklahoma City,
C H Robinson Oklahoma City Worked in a fast-paced, structured call center environment Delivered extraordinary customer care by responding to calls in a timely manner Grew and nurtured carrier relationships on each and every call that resulted in measurable productivity Documented necessary account information while speaking to caller Maintained acceptable performance standards, including efficiency, dependability, and productivity.
Extensive phone and computer time (95% of the day is on the phone).
Certified Nursing Assistant, 04/2012
to 12/2012 Oakhill Care Center – Jones,
I assisted senior nursing staff in whatever task they required help with.
I looked after the personal hygiene of the patient and cleaned them by giving them sponge baths and showers.
I cleaned and changed beds as required.
I dressed individuals.
If the patient was being fed though a feeding tube, processed meals.
I monitored patient who are in serious condition and report to the nurses on their status.
Assisted nurses in performing invasive procedures on the patients like catheter insertion or removal, etc.
Document task performed.
Administrative Assistant/ Clerical, 04/2009
to 09/2011 Workforce Ok – Oklahoma City,
Duties included answering phones, switchboard, fundraising and solicited donations.
Collected data and compiled monthly reports.
Helped with tutoring in before and after school program.
Research eligibility of children applying for program.
Assisted in the research and writing of grants.
Helped with organizing Inmate Impact Program which was for felons re-entering the workforce.
Impacted childrens and adults lives daily in a positive manner.
Certified Nursing Assistant May 2010 Medication Administration Technician February 2014 to February 2016 Pass medication while providing care to residents, and assisting with daily living activites Additional Information Additional college courses in Medical Anatomy, Medical Terminology.
Diploma: 2010 Full Charge Bookkeeping
Metro Tech - Oklahoma City,
2008 Star Spencer High School - Oklahoma City,
Willing to relocate: Anywhere
Medical Anatomy, make beds, C, call center, CNA, charts, Customer Service, customer care, delivery, fast, fax, filing, forklift operation, fundraising, grants, invasive procedures, Maintain inventory, inventory, Logistics, Medical Terminology, Medication Administration, microsoft office, Windows, newsletter, Nursing, organizing, packaging, Pallet jack, printers, speaking, receptionist, researching, Research, safety, structured, Supervising, Switchboard, Technician, Answering phones, phones, phone, troubleshooting, tutoring, Typing, upgrade
Willing to relocate: Anywhere
Authorized to work in the US for any employer