Help Desk Technician Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • During my volunteer time I spent time with veterans who did not have families.
  • Also this job enhanced my computer skills.
  • Skills Used.
  • Windows, Microsoft word, calculator, spreadsheets, filing.
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Skills Used
  • Windows, typing, researching, microsoft office, switchboard
  • Customer Service/Volunteer Services
  • Department Of Veterans Affairs - Oklahoma City, OK
  • August 2004 to September 2006
  • Responsibilities
  • Assigned to the volunteer services department performing the following duties. Logged in monetary and non-monetary donations, served as receptionist. Assembled care packages and delivered to veterans. Maintained files regarding other volunteers timesheets, also keeping logs on all incoming and outgoing donations.
Work History
Help Desk Technician, 10/2016 to 04/2017
Books-A-Million, Inc.Fort Walton Beach, FL,

  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Installed software, modified and repaired hardware and resolved technical issues  documenting pertinent information .
  • Worked closely with  team members to meet or exceed all customer service requirements.
  • Created documentation that empowered and enabled user community.
Technical Support Specialist, 04/2016 to 07/2016
Autodesk Inc.Vermont, IL,
  • Assist customers with cellular and data device technical issues.
  • Make payment arrangements, take payments.
  • Assist with cellular upgrade.
  • Sell and assist with set up of Sprint products.
Youth Development Specialist, 08/2015 to 04/2016
The Mentor NetworkSaint Marys, WV,
  • Supervising members in activities, ensure member safety and well-being at all times.
  • Assist when needed for inventory of supplies as well as food delivery.
Volunteer Office Assistant/Receptionist, 02/2015 to 08/2015
Pilgrim's Pride Corp.De Queen, AR,
  • Schedule and conduct interviews.
  • Send fax, scan information into patient charts, filing.
  • Answering phones as well as contacting physicians to get orders and plans of care signed.
  • Also work closely with different organizations to advertise services offered.
Customer Service Representative, 12/2012 to 05/2013
Banner HealthPhoenix, AZ,
  • C H Robinson Oklahoma City Worked in a fast-paced, structured call center environment Delivered extraordinary customer care by responding to calls in a timely manner Grew and nurtured carrier relationships on each and every call that resulted in measurable productivity Documented necessary account information while speaking to caller Maintained acceptable performance standards, including efficiency, dependability, and productivity.
  • Extensive phone and computer time (95% of the day is on the phone).
Certified Nursing Assistant, 04/2012 to 12/2012
Oakhill Care CenterCity, STATE,
  • I assisted senior nursing staff in whatever task they required help with.
  • I looked after the personal hygiene of the patient and cleaned them by giving them sponge baths and showers.
  • I cleaned and changed beds as required.
  • I dressed individuals.
  • If the patient was being fed though a feeding tube, processed meals.
  • I monitored patient who are in serious condition and report to the nurses on their status.
  • Assisted nurses in performing invasive procedures on the patients like catheter insertion or removal, etc.
  • Document task performed.
Administrative Assistant/ Clerical, 04/2009 to 09/2011
Workforce OkCity, STATE,
  • Duties included answering phones, switchboard, fundraising and solicited donations.
  • Collected data and compiled monthly reports.
  • Helped with tutoring in before and after school program.
  • Research eligibility of children applying for program.
  • Assisted in the research and writing of grants.
  • Helped with organizing Inmate Impact Program which was for felons re-entering the workforce.
  • Accomplishments.
  • Impacted childrens and adults lives daily in a positive manner.
Certified Nursing Assistant May 2010 Medication Administration Technician February 2014 to February 2016 Pass medication while providing care to residents, and assisting with daily living activites Additional Information Additional college courses in Medical Anatomy, Medical Terminology.
Diploma: , Expected in 2010
Full Charge Bookkeeping Metro Tech - Oklahoma City, OK
: , Expected in 2008
Star Spencer High School - Oklahoma City, OK
Willing to relocate: Anywhere
Medical Anatomy, make beds, C, call center, CNA, charts, Customer Service, customer care, delivery, fast, fax, filing, forklift operation, fundraising, grants, invasive procedures, Maintain inventory, inventory, Logistics, Medical Terminology, Medication Administration, microsoft office, Windows, newsletter, Nursing, organizing, packaging, Pallet jack, printers, speaking, receptionist, researching, Research, safety, structured, Supervising, Switchboard, Technician, Answering phones, phones, phone, troubleshooting, tutoring, Typing, upgrade
Additional Information
  • 4055147593 Willing to relocate: Anywhere Authorized to work in the US for any employer

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Resume Overview

School Attended
  • Full Charge Bookkeeping Metro Tech
  • Star Spencer High School
Job Titles Held:
  • Help Desk Technician
  • Technical Support Specialist
  • Youth Development Specialist
  • Volunteer Office Assistant/Receptionist
  • Customer Service Representative
  • Certified Nursing Assistant
  • Administrative Assistant/ Clerical
  • Diploma