LiveCareer-Resume

Help Desk Technician resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Windows XP/Vista
  • Call Center Operations
  • Customer support needs assessment
  • LAN/WAN
  • Software upgrades
  • Technical Troubleshooting
  • Equipment repair
  • Service desk support
  • Computer maintenance
  • Hardware diagnostics
  • Hardware upgrades
  • Application installations
  • Hardware configuration
  • Relationship building
  • Team management
  • Computer skills
  • Leadership
  • Troubleshooting
  • Menu memorization
  • Food inspection
  • Check payment processing
  • Point of Sale (POS) system operations
  • Safe food handling
  • Sales Techniques
  • White glove service
  • Relationship management
Education and Training
Central High School Rapid City, SD Expected in 05/2018 High School Diploma : - GPA :
  • JROTC Member
  • Symphonic Band Member
Dakota State University Madison, SD Expected in : Cyber Operations And Warfare - GPA :
  • Dual Major in Cyber Operations and Network Security
  • Army ROTC Member
  • Minor in Psychology
Experience
Brokers International - Help Desk Technician
Urbandale, IA, 05/2019 - Current
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Managed user profiles, security access and shared file structures.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Closely collaborated with clients to plan detailed goals for success.
  • Identified needs of customers promptly and efficiently.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
Country Meadows Retirement Communities - Line Cook
Mechanicsburg, PA, 12/2018 - 07/2019
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Cooked multiple orders simultaneously during busy periods.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Rosewood Hotels & Resorts - Server
West Hollywood, CA, 08/2018 - 12/2018
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

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Resume Overview

School Attended

  • Central High School
  • Dakota State University

Job Titles Held:

  • Help Desk Technician
  • Line Cook
  • Server

Degrees

  • High School Diploma
  • Some College (No Degree)

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