Help Desk Technician resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Windows XP/Vista
Call Center Operations
Customer support needs assessment
LAN/WAN
Software upgrades
Technical Troubleshooting
Equipment repair
Service desk support
Computer maintenance
Hardware diagnostics
Hardware upgrades
Application installations
Hardware configuration
Relationship building
Team management
Computer skills
Leadership
Troubleshooting
Menu memorization
Food inspection
Check payment processing
Point of Sale (POS) system operations
Safe food handling
Sales Techniques
White glove service
Relationship management
Education and Training
Central High SchoolRapid City, SDExpected in 05/2018 ā āHigh School Diploma: - GPA:
JROTC Member
Symphonic Band Member
Dakota State UniversityMadison, SDExpected in ā ā:Cyber Operations And Warfare - GPA:
Dual Major in Cyber Operations and Network Security
Army ROTC Member
Minor in Psychology
Experience
Brokers International - Help Desk Technician Urbandale, IA, 05/2019 - Current
Created new accounts, reset passwords and configured access to servers and file management software for users.
Assisted customers with various types of technical issues via email, live chat and telephone.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Managed user profiles, security access and shared file structures.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
Maintained records, logs and lifecycle documentation of work requests.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Increased overall company performance through improved IT uptime and cost reductions.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Closely collaborated with clients to plan detailed goals for success.
Identified needs of customers promptly and efficiently.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Country Meadows Retirement Communities - Line Cook Mechanicsburg, PA, 12/2018 - 07/2019
Operated fryers and grills according to instructions to maintain safety and food quality.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Kept stations stocked and ready for use to maximize productivity.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Grilled and deep fried various foods from meats to potatoes.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Assisted in preparation of menu items ranging from burgers to sandwiches.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Cooked multiple orders simultaneously during busy periods.
Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Rosewood Hotels & Resorts - Server West Hollywood, CA, 08/2018 - 12/2018
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
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