Help Desk Technician resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Windows XP/Vista
  • Call Center Operations
  • Customer support needs assessment
  • Software upgrades
  • Technical Troubleshooting
  • Equipment repair
  • Service desk support
  • Computer maintenance
  • Hardware diagnostics
  • Hardware upgrades
  • Application installations
  • Hardware configuration
  • Relationship building
  • Team management
  • Computer skills
  • Leadership
  • Troubleshooting
  • Menu memorization
  • Food inspection
  • Check payment processing
  • Point of Sale (POS) system operations
  • Safe food handling
  • Sales Techniques
  • White glove service
  • Relationship management
Education and Training
Central High School Rapid City, SD Expected in 05/2018 High School Diploma : - GPA :
  • JROTC Member
  • Symphonic Band Member
Dakota State University Madison, SD Expected in : Cyber Operations And Warfare - GPA :
  • Dual Major in Cyber Operations and Network Security
  • Army ROTC Member
  • Minor in Psychology
Brokers International - Help Desk Technician
Urbandale, IA, 05/2019 - Current
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Managed user profiles, security access and shared file structures.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Increased overall company performance through improved IT uptime and cost reductions.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Closely collaborated with clients to plan detailed goals for success.
  • Identified needs of customers promptly and efficiently.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
Country Meadows Retirement Communities - Line Cook
Mechanicsburg, PA, 12/2018 - 07/2019
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Cooked multiple orders simultaneously during busy periods.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Rosewood Hotels & Resorts - Server
West Hollywood, CA, 08/2018 - 12/2018
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

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Resume Overview

School Attended

  • Central High School
  • Dakota State University

Job Titles Held:

  • Help Desk Technician
  • Line Cook
  • Server


  • High School Diploma
  • Some College (No Degree)

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