help desk support technician resume example

Provide help-desk support and resolve problems to the end user’s satisfaction. • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. • Modify configurations, utilities, software default settings, etc. for the local workstation. • Assist with boarding of new users. • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. • Install, test and configure new workstations, peripheral equipment and software. • Maintain inventory of all equipment, software and software licenses. • Manage PC setup and deployment for new employees using standard hardware, images and software. • Assign users and computers to proper groups in Active Directory. • Perform timely workstation hardware and software upgrades as required.

Utilized medical acceptance criteria to screen and schedule appointments for new patients, to ensure optimal efficiency in clinic operations. • Communicated clearly and professionally in all patient communications. • Collected complete and accurate financial and consent data during intake and registration process, and verified data during new patient registration • Obtained insurance information, verified benefits, and secured authorizations when needed. • Communicated financial information to patients, including cost estimates, payment plans, discounts, and supplemental financial assistance; providing clarification on medical overrides and account reviews as appropriate. • Completely and accurately documents communications with payors, patients, and the treatment team, using established guidelines for each area and demonstrating appropriate task prioritization and urgency. • Obtained and document verification of patient benefits, including information regarding the product type, in-network or out-of-network status, all applicable co-payment, deductible, and co-insurance amounts or percentages, pre-existing indicator and time period, and any lifetime or annual maximums into electronic health record in a timely manner • For patients participating in a clinical trial, appropriately document and review with patients and the payors services being covered by the clinical trial sponsor and those designated for coverage under the patient's insurance • Answered emails and phone calls in a timely manner, and responded to voicemails and in-basket messages within one business day

• Greeted customers following CHI Standards of Care, provided world-class customer service, completed full patient registration at date of service, adhered to financial & cash control policies & procedures, thoroughly explained and secured Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). • Scanned Protected Health Information, created and filed patient information packets/folders for upcoming Hospital services. • Scheduled diagnostic procedures (entered data in scheduling system, provided customer with appointment instructions) • Educated patients about patient financial liabilities, employed proper, compliant patient liability collection techniques before, during & after date of service, performed Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures • Secured medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verified insurance, benefits, coverage & eligibility, completed assigned registration financial clearance work lists activities, obtained insurance authorizations for scheduled & unscheduled Hospital services, and secured inpatient visit notification to payors.