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help desk support technician resume example with 9+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Talented computer user support team member with an excellent record of diagnosing and resolving issues. Knowledgeable in hardware, software, and peripheral devices. Satisfy users with fast, expert service. Strategic IT professional versed in assessing and mitigating risks to protect corporate assets. Strong ability to coordinates and supports security audits and utilizes findings to improve disaster recovery plans. Demonstrated skill in developing and documenting response procedures and executes tests to evaluate vulnerability. Skilled at staying on top of demands in fast-paced environments by effectively using slow periods. Demonstrated ability to maintains organized, clean, and safe work areas with diligent attention to important details. Resourceful IT Technician offering 3 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.

Skills
  • TECHNOLOGY SKILLS
  • Software Engineering | Computer Networking and Internet Technologies | Probability and Statistics |
  • Java | JavaScript | HTML | CSS | C/C++ | Unity | Python | Adobe Photoshop, Illustrator, Dreamweaver, and Flash | Microsoft Office Suite | Active Directory | Remote products
  • System Performance Assessments
  • Microsoft Windows and Office
  • Software Evaluation
  • Help Desk Support
  • Hardware and Software Repair
  • Account Administration
  • Collaborative Team Player
  • Resolving Problems and Incidents
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Technical Troubleshooting
  • Customer Service Support
  • Issue and Resolution Tracking
  • Troubleshooting Network Issues
  • Computer Diagnostics
  • Service Ticket Tracking
  • Technical Support
  • Customer Education
  • Software Patches
  • Device Installation
  • Remote Technical Support
Experience
08/2022 to Current Help Desk Support Technician Mt. San Antonio College | Walnut, CA,
  • Provide daily technical support for e-mail, network, connectivity, telecommunications, equipment, and system maintenance for a variety of software
  • Unlock users accounts and reset password using active directory
  • Diagnose, troubleshoot and resolve conflicts for at least 15 different companies
  • Remotely set up computers and install software for company employees to complete their job effectively.
  • Managed backup, user account and helpdesk systems.
  • Maintained knowledge of advances in information technology systems and applications.
  • Provided company users with tech support for IT problems and account maintenance.
  • Maintained positive working relationship with fellow staff and management.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Documented issues in bug tracking system for reporting.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Fielded help desk customer questions and fulfilled requests.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Evaluated software or hardware to recommend improvements or upgrades.
03/2013 to 09/2022 CDL Truck Driver Us Foods, Inc. | Charlotte, NC,
  • Solid track record achieving efficient, cost-effective transportation operations of goods and hazardous materials while maintaining compliance with federal, state, and municipal regulations
  • My duties were to secure loads and deliver it safely to the customer.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Retained valid proof of insurance and registration in vehicles.
  • Loaded, balanced and secured product to safely transport goods.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
07/2019 to 03/2021 Service Desk Technician Arrive Logistics | Austin, TX,
  • Provide daily technical support for e-mail, network, connectivity, telecommunications, equipment, and system maintenance for a variety of software
  • Increased intercultural fluency by interacting daily with international students to work through communication challenges
  • Diagnose, troubleshoot and resolve conflicts for approximately 10 students, staff, and faculty each day
  • Set up computers and install software for faculty and staff to create a functional work environment
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
Education and Training
Expected in 05/2023 Bachelor of Science | Information Technology Tulane University, School of Professional Advancement, New Orleans, LA GPA:

GPA: 3.0, Cyber-Security

  • spring, 2020 - Honor Roll
  • Final Grade: [B]
Accomplishments
  • Build a Survey paper Project, Free Code Academy April 2022 – May 2022
  • Use HTML and CSS to create a working survey page
  • Implement code that allowed for the user to be able use the page to input information
  • Tribute Page Project, Free Code Academy April 2022 – May 2022
  • Used HTML to create a Box Model
  • Used CSS and the Box Model to create your own Rothko-style rectangular art pieces
  • Product Landing Page Project, Free Code Academy April 2022 – May 2022
  • Use CSS to build a webpage design
  • Build a magazine article using CSS grid
  • Python Game Development, Tulane University May 2022 - present
  • Used Python to create a working gaming system.

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Resume Overview

School Attended

  • Tulane University, School of Professional Advancement

Job Titles Held:

  • Help Desk Support Technician
  • CDL Truck Driver
  • Service Desk Technician

Degrees

  • Bachelor of Science

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