Help Desk Specialist with two-years record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly certified in Technical Support Fundamentals. Promotes dynamic skills in Data recovery and computer configurations. Proficient in supporting hardware and software issues for Microsoft. Specializing VPN connect, Help User Connect. Manage two international sites: Spanish and French territories.
Service Now, Team Viewer, Microsoft, Identity Management System, JD Edwards, Oracle, UltiPro, VPN, Global Protect,
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