CCNA (in progress). Ambitious and personable Technologist with almost 2 years of enterprise help desk experience in providing tier 1 support to an internal client base of 27,000 plus associates. Skilled in desktop support focused primarily on troubleshooting Windows 7 and 10 operating systems, computer peripherals, and basic networking issues by phone/email/chat. Exceptional at multi-tasking and balancing multiple incidents while meeting company SLAs and providing quality customer/client service. Self motivated team player looking to expand computer networking knowledge and experience.
48 Credit hours completed
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