healthcare operations rn manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and nursing leadership in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

  • Professional Nursing Clinical Excellence Award Nominee
  • Daisy Award
  • Quality Improvement and Evidence-Based Practice awards
  • Extra Miler Award
  • Wisconsin Nurse Leadership Academy Nominee
  • Telemetry
  • Quality Improvement Activities
  • Team-building
  • Detail-oriented
  • Lifelong learner
  • Acute Care Expertise
  • Management Experience
  • Chronic Disease Management
Work History
10/2020 to Current Healthcare Operations RN Manager American Renal Associates | Avon, CO,
  • Direct day-to-day administrative and operational functions for 21-bed facility, providing guidance and leadership to over 20 employees.
  • Assessed patients, evaluated healthcare needs, goals for treatment, and available resources, and developed care plans in coordination with multidisciplinary healthcare professionals, including physicians, dietician, and social worker.
  • Communicated, updated and advocated care plans to patients and family.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Administered comprehensive dialysis treatment to wide range of patients, including indigent and low-income patient populations.
  • Onboarded new dialysis nurses, providing guidance on unit functions and individual roles, clinic policies and procedures and nursing best practices.
09/2020 to 12/2020 Registered Nurse Beth Israel Lahey Health | Stoneham, MA,
  • Managed quality care for up to 18 patients with varied conditions, including heart failure, end-stage renal disease, coronary artery disease, as well as patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
07/2016 to 07/2020 Nurse Manager American Renal Associates | Bay City, TX,
  • Oversaw nursing operations for 50-bed Cardiac Progressive Care unit, delivering leadership, assistance and management for staff of 160+
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Collaborated with senior leadership, interdisciplinary teams, and other key stakeholders in order to develop, implement, and evaluate programs and services
  • Analyzed patient and staff-related data to measure quality and effectiveness of patient care
  • Maintained operational financial budget and presented capital funding requests
  • Applied evidence-based healthcare practices and nursing standards
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task and foster engaging and supportive work environment
  • Facilitated peer-to-peer conflict resolution
06/2013 to 07/2016 Registered Nurse Froedtert Hospital | City, STATE,
  • Offered high quality and specialty nursing care on 23-bed Cardiac Progressive Care unit including heart failure, arrhythmias, chest pain, open heart surgery, interventional cardiac procedures, LVAD, cardiac drips
  • Cared for culturally-diverse patients, liaising with family members and specialists to address changing needs and enhance individual experience.
  • Administered medication, pain management and analysis of patient responses to interventions to improve individual performance.
  • Conducted initial assessments, documented findings in patient records and notified physicians of abnormal findings.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Expected in 05/2013 to to Bachelor of Science | Nursing Milwaukee School Of Engineering, Milwaukee, WI, GPA:
  • Minored in Technical Communication
  • Awarded Nursing Leadership Award
  • Fred F. Loock MSOE Outstanding Student Award Nominee
  • Licensed Registered Nurse, 2013-2022
  • Cardio pulmonary resuscitation certification - Expires 5/2022

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Resume Overview

School Attended

  • Milwaukee School Of Engineering

Job Titles Held:

  • Healthcare Operations RN Manager
  • Registered Nurse
  • Nurse Manager
  • Registered Nurse


  • Bachelor of Science

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