LiveCareer-Resume

health consultant resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experie100 Montgomery St. 10th Floored call center professional having years of experie100 Montgomery St. 10th Floore in call centers handling inbound calls. Creating corresponde100 Montgomery St. 10th Floore, reports, presentations, agendas, minutes, and other business-related documents using business software programs like Word, PowerPoint, and Excel. Software/Skills: 8+ Year Of Customer Service, Production Experie100 Montgomery St. 10th Floore, Active Listening, Active Learning, Time Management, Sales, Marketing, Learning Strategies, Reliable, Loyal, Consistent, Strong Work Ethic, Data Entry, Call Call Experie100 Montgomery St. 10th Floore, Inbound Outbound Calls, Chat, Email Experie100 Montgomery St. 10th Floore, Product, Service Knowledge and work from home.

Skills
  • Customer Support
  • Inbound Call Management
  • Upselling Skills
  • Call Center Operations
  • Research Abilities
  • Customer Assista100 Montgomery St. 10th Floore
  • Detailing Plans
  • Health Products Knowledge
  • Data Entry
  • Community Relations
  • Data Gathering and Analysis
  • Service Recommendations
  • Technical Troubleshooting
  • Customer Corresponde100 Montgomery St. 10th Floore
  • Payment Processing
  • Customer Inquiries
  • Database Management
  • Product and Service Knowledge
  • Eligibility Determination
  • Documentation and Reporting
  • Sales Strategy
Experience
05/2019 to 04/2023 Health Consultant Cvs Health | Danvers, MA,
  • Answered i100 Montgomery St. 10th Flooroming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and co100 Montgomery St. 10th Floorerns to consistently offer quality service and meet performa100 Montgomery St. 10th Floore be100 Montgomery St. 10th Floorhmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Call Volume 70+ calls a day
03/2018 to 02/2019 Health Co100 Montgomery St. 10th Floorierge Carmax | Norcross, GA,
  • Assembles information pertinent to the patient's admission, discharge, diagnosis, insura100 Montgomery St. 10th Floore, socioeconomic needs, and impediments to care
  • Responds to the case manager's notification that the patient has to be assigned a primary care physician so that a discharge appointment may be set up
  • Email, faxes, and phone calls placed to the Medical Co100 Montgomery St. 10th Floorierge are examples of notifications
  • Based on the information given by the Case Management Team, contacts Patients who were released from care without scheduled follow-up appointments
  • When a patient's primary care provider cannot be reached, a call is made to them in order to schedule an appointment
  • Call Volume of 60+ calls
  • Troubleshooting, bill paying, technical support.
02/2015 to 07/2018 Bankruptcy Specialist 1 Randstad | City, STATE,
  • Cultivated lasting relationship with various personnel, bankruptcy attorneys, trustees and bankruptcy court staff.
  • Organized legal documents in company filing systems and databases.
  • Responded to client calls and inquiries to deliver applicable information.
  • Created and updated case management and client account databases.
  • Processed closing documents and transactional documents for legal review.
  • Inbound call center.
  • Filed documentation on time with bankruptcy courts to avoid delays.
  • Reviewed and updated process maps to maintain alignment with bankruptcy procedure requirements.
02/2014 to 07/2018 Call Center Representative Sykes | City, STATE,
  • Deliver planned sales presentations while reading from scripts that describe items or services in order to convi100 Montgomery St. 10th Floore potential clients to buy a product
  • Answer client inquiries, describe goods or services and costs, and offer troubleshooting assista100 Montgomery St. 10th Floore
  • Obtaining consumer data such as name, address, and payment choice is necessary before entering orders into computers
  • Adapt sales scripts to better address the wants and needs of particular people.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
05/2013 to 02/2014 Picker, Packer, Scanner Mj Soffe | City, STATE,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Pulled and packed product using various tools and equipment to meet order goals.
  • Confirmed items picked for orders by keying codes into system.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
Education and Training
Expected in 04/2015 to to Certificate of Completion Job Search Basics | Fayetteville Technical Community College, Fayetteville, 100 Montgomery St. 10th Floor GPA:
Expected in 10/2013 to to Received Diploma | East Bladen High School, Elizabethtown, 100 Montgomery St. 10th Floor GPA:
Expected in 07/2013 to to Career Readiness Certificate | East Bladen High School, Elizabethtown, 100 Montgomery St. 10th Floor GPA:

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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • East Bladen High School
  • East Bladen High School

Job Titles Held:

  • Health Consultant
  • Health Co100 Montgomery St. 10th Floorierge
  • Bankruptcy Specialist 1
  • Call Center Representative
  • Picker, Packer, Scanner

Degrees

  • Certificate of Completion Job Search Basics
  • Received Diploma
  • Career Readiness Certificate

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